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NEEDLES DO NOT SEEM TO PENETRATE THE SKIN ENOUGH
This can happen in either of these cases:
(1) The number of needles in the cartridge has been incorrectly set to "1" instead of 9
or 12 or vice versa. Verify that that question was answered correctly, to the machine.
That question much be re-answered whenever the cartridge type is changed, so you
must turn the machine off so it will ask you that question again.
(2) Due to its low duty cycle, our machine is MUCH less painful than others and if you
used numbing cream then you'll definitely feel nothing on most depth settings, likely
not at all. Also due to the low duty cycle (very short time inside the skin of the needles),
the eye is unable to see the 1-needle come out.
(3) A delay in reaching the set depth is by design, since the needling depth is achieved
by a magnet, hammering on the cartridge and the force of the magnet is carefully
calibrated in a sensor feedback loop.
That can only be done safely and accurately when the starting force starts at zero and
slowly ramps up force and depth over the first few seconds - needle punches, in fact. At
the FAST speed, this takes only about 0.8 seconds, or 20 punches. At MEDIUM speed,
this takes about 3 seconds and at SLOW speed, up to 20 seconds.
So when you feel nothing on SLOW or MEDIUM, that's normal and by design, the first
few seconds, especially on the "SLOW" setting. The correct needling depth force is still
being calibrated to your skin, for safety.
(4) Also see “NEEDLES DO NOT COME OUT AT ALL OR SCRATCH” on the previous page.
Next page: HELP US DIAGNOSE THE PROBLEM, IF YOU CAN’T FIND ITS CAUSE.
