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DIAGNOSTIC CODES

System High Pressure

Indoor Anti-Freeze Protection

Refrigerant Leakage Protection

Compressor High Discharge
Temperature Protection

Overcurrent Protection

Communication Malfunction

High Temperature
Resistant Protection

EEPROM Memory Malfunction

System Configuration
Malfunction

Pump Down or Gathering
Refrigerant Status

1) Over charged with refrigerant.
2) Blocked or dirty outdoor coil .
3) Extreme outdoor ambient conditions

1) Low return airflow.
2) Indoor fan speed is too low.
3) Indoor coil is blocked or dirty.

1) refrigerant leak(s).
2) Indoor coil temperature sensor not calibrated.
3) Refrigerant flow is restricted ( ex. valve, exv, debris)

Please refer to the malfunction analysis (discharge
temperature, overload) in service manual.

1) Supply voltage is unstable.
2) Supply voltage is too low and system load is too high.
3) Indoor coil is blocked or dirty.

1) Communication cable is mis-wired between indoor

and outdoor units.

2) Indoor or Outdoor control board malfunction.

1) Incorrect refrigerant charge level.
2) Refrigerant metering device malfunction.
3) Compressor malfunction.

Control board malfunction.

1) No jumper cap inserted on the control board.
2) Incorrect or damaged jumper cap on control board.
3) Indoor and outdoor units are not compatible.

Optional Service Mode

Yellow

3 flashes

and

1 sec Off

7 flashes

and

1 sec Off

5 flashes

and

1 sec Off

Continuous

6 flashes

and

1 sec Off

11 flashes

and

1 sec Off

17 flashes

and

1 sec Off

Red

9 flashes

and

1 sec Off

Troubleshooting

The Sapphire System has on board diagnostics. The outdoor unit will provide status indicators.
The indoor wall unit and remote controller will display error codes. The following is a summary
of the codes with explanation:

Indoor Unit

Display

Outdoor Unit Indicators

Malfunction Name

Possible Causes

Содержание SAP09HP230V1AH

Страница 1: ...WALL MOUNT DUCTLESS AIR CONDITIONING HEATING SYSTEM INSTALLATION MANUAL Models SAP09HP230V1AO SAP12HP230V1AO SAP18HP230V1AO SAP24HP230V1AO SAP09HP230V1AH SAP12HP230V1AH SAP18HP230V1AH SAP24HP230V1AH ...

Страница 2: ... Power and Wiring Installation 18 20 Testing and Inspection 21 23 Troubleshooting 24 25 Diagnostic Codes 26 28 Care and Cleaning 29 Thank you for choosing a Sapphire Wall Mount Unit for your customer Please read this installation manual carefully before installing and starting up the Sapphire System Take a moment to fill out the product and installation form on the back cover Retain both the manua...

Страница 3: ...practices which may result in minor personal injury or product and property damage NOTE is used to highlight suggestions which will result in enhanced installation reliability or operation This appliance is not intended for use by children without responsible adult supervision Proper care should be taken to ensure safety Heat pumps air conditioners heating equipment should be installed started up ...

Страница 4: ...ock out and tag all switches with a warning label General Safety Precautions A dedicated power supply circuit should be used in accordance with local electrical safety regulations and National Electrical Codes NEC Ensure that the entire system is properly grounded Use a properly sized circuit breaker to protect equipment against short circuit and overload conditions The system must be positioned a...

Страница 5: ...Example SAP12HP230V1AO SAP A Series Designation SAP Sapphire Cooling Capacity 09 9 000 BTUH 12 12 000 BTUH 18 18 000 BTUH 24 24 000 BTUH NOMENCLATURE 4 ...

Страница 6: ... 000 1 4 6 1 2 12 12 000 1 4 6 1 2 12 18 000 1 4 6 5 8 15 24 000 1 4 6 5 8 15 Unit Size ButH Min Line Length Max Line Length Max Elevation 9 000 10 3 25 7 5 49 15 33 10 12 000 10 3 25 7 5 98 30 49 15 18 000 10 3 25 7 5 131 40 66 20 24 000 10 3 25 7 5 164 50 98 30 Unit Size ButH Refrigerant Type Factory System Charge Additional Charge oz kg oz ft g m 9 000 R410A 45 9 1 3 0 21 20 12 000 R410A 49 4 1...

Страница 7: ...rench Hex Keys orAllenWrenches Drill Drill Bits Hole Saw Pipe Cutter Screw drivers Phillips Flat blade Manifold and Gauges Level R410A FlaringTool Clamp onAmp Meter Vacuum Pump Safety Glasses Work Gloves Refrigerant Scale Micron Gauge SUGGESTEDTOOLS 6 ...

Страница 8: ...ms in this schematic are included with equipment purchase Installation Components 1 Front Panel 2 Aux Button 3 Air Filter 4 Horizontal Louver 5 Remote Controller X41 Wired Tether Controller Not shown sold separately 6 Inter Connecting Wire sold separately 7 Drain Hose sold separately 8 Refrigerant Lines sold separately ...

Страница 9: ...be easily made to outdoor unit 5 Indoor unit is out of reach of children 6 A mounting wall strong enough to withstand four times the full weight and vibration of the unit 7 Filter can be easily accessed for cleaning 8 Leave enough free space to allow access for routine maintenance 9 Install at least 10 ft 3 m away from the antenna ofTV set or radio Operation of the air conditioner may interfere wi...

Страница 10: ...oper airflow 5 Wall or roof or other surface is strong enough to withstand the full weight and vibration of the outdoor unit for wall or roof installation only 6 Outdoor unit is out of reach of children and does not obstruct walkways 7 Outdoor unit is not exposed to direct sunlight excessive dust or strong wind 8 Condensate water can drain freely during heating 9 Maintenance and repairs can be eas...

Страница 11: ...ring mark on mounting bracket for centering the indoor unit on the wall 5 Mounting bracket must be installed horizontally and level right to left NOTE Condensate drain pan has built in pitch for proper drainage 6 Secure mounting bracket to wall with a minimum of five screws evenly spaced to properly support indoor unit weight NOTE It is recommended to install screw anchors for sheet rock concrete ...

Страница 12: ...INDOOR UNIT INSTALLATION Mounting Bracket Diagrams and Dimensions 9 000 and 12 000 Units 18 000 AND 24 000 UNITS 11 ...

Страница 13: ...0V1AO 21 7 14 9 23 5 13 9 551 378 597 353 SAP12HP230V1AO 21 7 14 9 23 5 13 9 551 378 597 353 SAP18HP230V1AO 24 0 16 8 31 1 14 6 610 427 790 370 SAP24HP230V1AO 24 0 16 8 31 1 14 6 610 427 790 370 35 4 899 35 4 899 38 6 980 38 6 980 OUTDOOR UNIT DIMENSIONS in mm A D B D C E A 12 ...

Страница 14: ...drainage NOTE To meet FloridaWind Load criteria the outdoor unit must be anchored to concrete pad using four 3 8 in diameter PowersWedge Bolt or equivalent with 1 in diameter fender washers Anchor bolts must be embedded into 3 000 PSI minimum concrete at a distance of 41 2 in from any concrete edge The concrete thickness must exceed 1 5 times the anchor depth Condensate Drain Installation for Outd...

Страница 15: ...G INSTALLATION Refrigerant Piping NOTE Expandable foam insulation may be added to fill large wall gaps Apply per manufacturer s instructions Seal Hole Hole Size Indoor Outdoor Wall Hole Sleeve Wall Hole Diagram Drill Hole inWall If indoor unit refrigerant piping is going to exit from the rear 1 It is recommended that the refrigerant pipe flare connectors extend through the wall to the outside In s...

Страница 16: ...r to the indoor unit 2 Adjust the length and carefully bend refrigerant pipes to meet indoor unit refrigerant pipe connections with proper tools to avoid kinks 3 Apply a small amount of refrigerant oil to the flare connection on the refrigerant pipes Piping Preparation 1 Do not open service valves or remove protective caps on pipes until all connections are made 2 Keep tubing free of dirt sand moi...

Страница 17: ...re refrigerant pipes if required An R410A FlaringTool is required for re flaring refrigerant pipes 3 Apply a small amount of refrigerant oil to the flare connection on the refrigerant pipe 4 Properly align piping and tighten flare nut using a standard wrench and a torque wrench as shown in the indoor piping section 5 Carefully tighten flare nuts to correct torque level referring to theTorqueTable ...

Страница 18: ...y be required 2 Apply pipe insulation to the entire drain line and joints to prevent sweating 3 The through wall hole for the drain hose must be lower than the indoor wall unit drain outlet for a functional gravity drain system 4 Install field supplied drain hose with a downward slope from the Indoor wall unit drain outlet to the drain hose outlet 5 Route the condensate drain hose in the safety lo...

Страница 19: ...GND L2 L1 Black Brown Grn Yel Interconnecting Wires Main Power Wires Outdoor Unit Indoor Unit Black White Grn Yel Blue Black Brown Grn Yel Outdoor Unit Indoor Unit N 1 2 3 GND N 1 2 3 L1 L2 GND Interconnecting Wires 18 000 24 000 ButH Black White Grn Yel Main Power Wires GND L2 L1 18 Field Supplied Field Supplied ...

Страница 20: ...Outdoor Unit wire connections 3 Connect wiring to indoor unit per system wiring diagram NOTE The indoor unit is powered from the outdoor unit depending on local code a disconnect switch may need to be installed to a power supply circuit 4 Replace field wiring cover and close front cover of indoor unit Indoor Disconnect Switch If required Local codes may require a disconnect switch within sight of ...

Страница 21: ...use system malfunction and possible damage 6 Tightly connect main power wires to outdoor unit terminal block per system wiring diagram 7 Secure all wires inside wire clamp strain relief Verify wires are secure not loose and no external force on wires affects the connections at the terminals 8 Replace service panel on right side of the outdoor unit 9 Connect main power wires and conduit to unit dis...

Страница 22: ...ds on the vacuum pump size and unit s capacity generally 20 minutes for the 9 000 ButH units to 1 hour for a larger 36 000 ButH unit 6 Close the manifold valves and shut off the pump a If vacuum holds below 700 microns for 15 minutes the system can be considered dry and leak free Go to step 5 b If vacuum increases to 800 microns or greater this is an indication of moisture in system or a leak exis...

Страница 23: ... 18 000 0 54 oz ft 50 g m 24 000 0 54 oz ft 50 g m Vacuum Procedure con t 7 Confirm that manifold valves are closed and disconnect the vacuum pump 8 Open the service valves to the fully back seat position to let the refrigerant flow to the indoor unit and balance the pressure in system Important Do not allow air to enter the connection pipe when removing the hose 9 Replace service valve caps and t...

Страница 24: ...tem should start cooling mode within 3 5 minutes Verify the outdoor fan and compressor are operating Verify the indoor fan is operating Verify the indoor discharge air is cooling the room Press the Mode button to Heating Adjust the room setpoint to bring the system on in heating mode The system should start heating mode within 3 5 minutes Verify the outdoor fan and compressor are operating Verify ...

Страница 25: ...se It is normal for the system to emit a slight fog or water vapor when cooling extremely humid warm air Solution The fog or water vapor will disappear as the system cools and dehumidifies the room space Cause It is normal for the system to make slight cracking sounds from parts expanding and contracting during system starts and stops Solution The noises will discontinue as temperature equalizes a...

Страница 26: ...eries might be low Change the batteries The remote controller must be within 25 ft 7 5 m with no obstructions of the indoor unit If remote controller needs to be replaced contact a qualified service professional for assistance In the meantime use the Aux button to operate the system Cause There are a number of system functions that will prevent air flow Solution Check for the following In heating ...

Страница 27: ...stem load is too high 3 Indoor coil is blocked or dirty 1 Communication cable is mis wired between indoor and outdoor units 2 Indoor or Outdoor control board malfunction 1 Incorrect refrigerant charge level 2 Refrigerant metering device malfunction 3 Compressor malfunction Control board malfunction 1 No jumper cap inserted on the control board 2 Incorrect or damaged jumper cap on control board 3 I...

Страница 28: ...perature sensor damaged 3 Control board malfunction 1 Loose or bad connection between sensor and control board 2 Outdoor coil temperature sensor damaged 3 Control board malfunction 1 Loose or bad connection between sensor and control board 2 Discharge temperature sensor damaged 3 Control board malfunction 1 Supply voltage on L1 and N is above 265Vac 2 Capacitor on control board malfunction 3 Outdo...

Страница 29: ...malfunction 3 Compressor malfunction 1 Mis wiring of the reactor filter and PFC capacitor 2 Reactor filter or PFC capacitor malfunction 3 Control board malfunction 1 Loose connections between fan motor and control board 2 Fan motor malfunction 3 Control board malfunction Indoor and outdoor units are not compatible 1 Over charged with refrigerant 2 Control board malfunction 3 Compressor malefaction...

Страница 30: ...irty air filters will affect the performance and the longevity of your unit It is recommended that air filters be cleaned every three 3 months To access and clean the filter CARE AND CLEANING 1 Open Front Panel Firmly grasp both sides of the front panel and pull upward to about 60 degree angle NOTE do not force panel open 2 Remove Filter Remove the filter as indicated in the figure at right 3 Clea...

Страница 31: ... along with the installation data and dealer contact information will be helpful should your system require maintenance or service UNIT INFORMATION Outdoor Unit Model No Serial No Indoor Unit Model No Serial No INSTALLATION INFORMATION Date Installed DEALERSHIP INSTALLER INFORMATION Company Name Address Phone Number Technician Name Gree Electric Appliances Inc 2018Cat No GREE_SAPPHIRE_A_INSTALL_04...

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