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IF THESE SOLUTIONS FAIL, PLEASE CALL 1-866-658-0466 FOR GREE CUSTOMER SERVICE
BEFORE YOU CALL
:
PROBLEM
SOLUTION
Air conditioner will not operate
Wall plug is not properly connected. Push plug firmly into the wall socket.
Plug current device is tripped. Press RESET button (located on the power
cord plug).
House fuse is blown and/or tripped. Check circuit breaker/replace fuse.
Air from unit does not feel cold enough
Room temperature is below 60 ºF (16 ºC). Cooling may not occur if room
temperature is below 60 ºF (16 ºC).
Make sure nothing is obstructing the unit; furniture, curtains, blinds.
Check for open furnace registers or cool air returns.
Make sure filter is clean. (see Maintenance section)
RESET unit. Adjust temperature to lower setting.
Compressor shut off due to changing modes. Wait 5 minutes,
compressor will turn back on when unit is set on COOL mode.
Room is not cooling- ice forming on back of unit On models with touch pad controls set the unit at High FAN mode or
High COOL mode and adjust the thermostat to a higher temperature.
Room is not cooling- no ice on back of unit
Air restricted due to dirty air filter. Remove filter(s) and clean.
Temperature is set too high. Turn temperature setting down.
Air louvers are not adjusted properly. Check and adjust louvers to direct
air flow.
Air ventilation is blocked/ hindered. Remove any object blocking air flow/
(drapes, blinds, furniture etc.).
Other doors and/or windows open allowing cool air to escape room.
Air conditioner rapidly turns on and off
Air restricted due to dirty air filter. Remove filter and clean.
Unusual noise when unit is cooling
See “Normal Sounds” Sections
Window vibrations: improper installation. Refer to Installation Instructions.
Water dripping inside when unit is cooling
Improper installation. Refer to installation instructions.
Water dripping outside when unit is cooling
Unit is removing a large quantity of moisture from the room. This
occurrence is normal in excessively humid, hot weather.
Remote sensing deactivating (some models)
Remote control is outside of range of the unit. Place remote within 8 m
(26 ft.) of the unit.
Remote control signal is obstructed- remove any item blocking front of unit.
Low batteries. Replace batteries on remote control.
Filter Check LIGHT will not turn off
After 250 hours of operation the Filter Check LIGHT will turn on.
1. Check and clean the filter.
2. Reset the Filter Check LIGHT by completing the following:
• Press and hold the (-) button for 5 seconds, until a second beep
is heard, and the Filter Check LIGHT shuts off
