T R O U B L E S H O O T I N G
15
Cntrl-A for Select All, Cntrl-C for Copy, and Cntrl-V for Paste). Also send the router
configuration as an attachment to the support email. The router configuration is
obtained by clicking
System
, and then clicking
Backup/Flash Firmware
. In this
screen, select
Generate archive
to create a file which can be attached to the email.
I made some changes to the router and it doesn’t work any more
Use the
Reset to defaults
option in the
Backup/Flash Firmware
page to go back to
the factory configuration. Another way to reset to defaults is to press the reset button at
the back for 8 seconds. All the LEDs will go off and then the SYS LED will start
blinking. The restored factory configuration will come back up in 2-3 minutes and the
SYS LED will be solid green. All your changes will be wiped out so configure the dial up
account again as discussed earlier.
My DIALup speeds are very low
Dialup speeds depend on the condition of your phone line and the modem configuration
of your ISP. It is normal to get download speeds of 40 kbps and upload speeds of 30
kbps.
I can’t receive phone calls
Once you are connected to the Internet, you will not be able to receive any calls on your
phone line. To prevent this, make sure to disconnect after the dial up session or power
off the router.
Troubleshooting Table
Symptom
Next Steps
Factory configured ISP is not
accessible even after pressing
DIAL button
Make sure the phone cable is plugged in OK, Tone/Pulse
Dial is set correctly and the line is not busy
Phone line may be noisy – increase modem connection
timeout.
After unsuccessful call, copy System Log and router backup
file into an email to support
Your ISP is not accessible
Follow above steps and make sure the factory configured
ISP works fine.
Make sure that your ISP access phone number is correct (do
you need to put in the area code ?) - try dialing the number
with a regular phone - if you hear beeps and tones the
number is correct.
Check user name and password for ISP account.
After unsuccessful call, copy System Log and router backup
file into an email to support.
Cannot connect to router via WiFi
Make sure your PC WiFi is enabled and when you view
available wireless networks you can see the OpenWrt
network. If you cannot make a dial up connection please
contact support.
