AN1808-12S
4G
Audio Intercom (E2.2)
15/16
Hardware reset (if you forget the password)
1.
Keep both reset and egress buttons pressed
2.
Release all buttons after you hearing continuous “Dou” tones
3.
The device will restart and hardware reset is done
Troubleshooting (Q &A)
Q. The unit keeps beeping.
A. This means the unit is not able to detect the network for some reason.
-Check the SIM card is activated and has calling credit.
-Power off the unit, remove the SIM and check it in a mobile phone to verify it can make a call.
-Check if the PIN code of SIM disable when put in a phone.
-Check the signal strength to ensure there is good reception.
-Check the antenna has been mounted as high as possible, not near large metal objects, or wet green
shrubs etc.
Q. The unit calls the first number, but there is not enough time to answer before it diverts to
the next number.
A. Increase the no answer time as per programming instructions.
Q. The unit calls the first number but voicemail comes on before it can ring the second
number.
A. Decrease the no answer time as per programming instructions.
Q. The caller ID part does not work.
A. Be sure to program the caller ID part under 72 feature. If your number is a private or number
withheld, then it will not work.
Even if you have already programmed a number to receive a call from the intercom, if you also want
that number to have caller ID access, it must be programmed under the 72 feature also.
Ensure the number is entered as you would normally dial it from another phone.
