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UCM6xxx Voicemail service Guide

Figure 5: Voicemail remote access

When Voicemail remote access is enabled, external callers routed by DID and reaching voicemail will be

prompted by the UCM with 2 options:



Press 1 to leave a message.

To leave a message for the extension reached by DID.



Press 2 to access voicemail management system.

This will allow caller to access any extension VM after entering extension number and its VM

password.

Note:

This option applies to inbound call routed by DID only. The default setting is “Disabled”.

Содержание UCM63 Series

Страница 1: ...Grandstream Networks Inc UCM6xxx Series Voicemail Service Guide...

Страница 2: ...TION 5 Global Configuration 5 Extension Voicemail Configuration 7 ACCESS VOICEMAIL 8 Using Feature Codes 8 From User Portal 9 From an External Device 10 LEAVE A VOICEMAIL 12 VOICEMAIL TO EMAIL 13 Voic...

Страница 3: ...icemail remote access 11 Figure 6 Voicemail Email Settings 13 Figure 7 Voicemail Email Template 14 Figure 8 Email Notification settings 15 Figure 9 Voicemail Email Received 16 Figure 10 Voicemail Grou...

Страница 4: ...essage to the callee so that they can check it later when available again The voicemail system also notifies users about new voicemails received to their box and they can access it via their extension...

Страница 5: ...configure their voicemail settings and preferences and enable voicemail at the extension level Global Configuration The configurations of the voicemail can be globally set up and managed under Web GUI...

Страница 6: ...corded if the duration exceeds the max message time The default setting is 15 minutes The available options are 1 minute 2 minutes 5 minutes 15 minutes 30 minutes Unlimited Min Effective Message Time...

Страница 7: ...red UCMs Enables the forwarding of voicemail to remote extensions on peered SIP trunks The default setting is Disabled Voicemail Password Configures the default voicemail password that will be used wh...

Страница 8: ...t options Otherwise users can access to another extension s voicemail by dialing the voicemail access code by default 98 followed by the extension number and password in order to access to that specif...

Страница 9: ...ssage 1 Accept this recording 2 Listen to it 3 Re record your message 3 Record your name 1 Accept this recording 2 Listen to it 3 Re record your message 4 Record temporary greeting 1 Accept this recor...

Страница 10: ...yed when the extension is unavailable Temp Highest priority If exists the corresponding message will be played Greet This is the welcome message played when reaching extension VM The priority is temp...

Страница 11: ...ail will be prompted by the UCM with 2 options Press 1 to leave a message To leave a message for the extension reached by DID Press 2 to access voicemail management system This will allow caller to ac...

Страница 12: ...a message on which case they can press in order to submit the message In case the caller is calling from an internal extension they will be directly forwarded to the extension s voicemail box But if t...

Страница 13: ...will be sent to the user s email address Note SMTP server must be configured to use this option Keep Voicemail after Emailing Enable this option if you want to keep recording files after the Email is...

Страница 14: ...icemail Template Users can customize the message both on text and HTML format to their preference and taking advantage of the template variables Figure 7 Voicemail Email Template Email Notification In...

Страница 15: ...ension s email address to notify of new voicemail Attach Voicemail to Email Configures whether or not to attach voicemail audio file to the voicemail notification emails Note When set to Default the g...

Страница 16: ...P a g e 16 UCM6xxx Voicemail service Guide address specified under the extension basic settings Below is an example of an email received with the Voicemail attached Figure 9 Voicemail Email Received...

Страница 17: ...Voicemail Group Table 5 Voicemail Email Templateoicemail Group parameters Extension Enter the Voicemail Group Extension The voicemail messages left to this extension will be forwarded to all the voic...

Страница 18: ...with mp3 wav format or raw ulaw alaw gsm file with mp3 wav ulaw alaw gsm suffix The file size must be less than 5MB Temporary Prompt only for UCM63xx Voicemail prompt will be played when user enters v...