LX_FR587W-INS-LAB-RevH21 19
Heat and Massage / Heat Only Unit Troubleshooting Guide
The cables and connections need to be validated. This will require the services of a maintenance
person and a clear working area.
1. INSPECTION: Perform the following checks. If a working recliner of the same model is available,
use it for comparison.
a) Is the AC cord properly connected to the power supply? Is the cable from the power supply
to the control module junction box in place?
b) With the power supply AC cord plugged into a live AC outlet, does the small light to the
left of the white seat symbol (located on the switch) light up when the switch is pressed
repeatedly or is there any indication of massage operation?
WARNING: Disconnect the power cord from the AC outlet before performing the following
steps!
c) Is there any sign of external damage to the handheld pendant or wire?
d) Is there any sign of external damage to the recliner?
e) Do any of the cables show any sign of damage or pinch points?
f) Are all cable connections to the control module in place? Are the connectors fully engaged?
g) Are any of the connectors damaged?
h) Are the wires within the connectors attached to the pins? Each wire may have to be tugged
lightly to check if the wire is still crimped to the pin.
2. POST-INSPECTION:
a) If improper or loose connections are found, reconnect them firmly (unless a loose wire has
been found). Plug the power supply AC cord into a live wall socket and operate the unit
through all functions.
b) If the handheld pendant or wire is damaged, notify Graham-Field so that a handheld
pendant can be sent for replacement.
c) If damage to any other electrical cable or component, or disconnected wires are found,
please notify Graham-Field.
3. ACTIONS:
a) If full operation is restored, please advise Graham-Field of your successful outcome.
b) If the fault cannot be corrected by simple re-connection, please inform Graham-Field of the
results of your inspection in detail so that we may determine the appropriate action to be
taken.
If you have any questions about the setup and / or operation of the Heat and Massage / Heat Only
Unit, call the Graham-Field Technical Support Group at 1.770.368.4700.
