WARRANTY & CUSTOMER SUPPORT
Congratulations on the purchase of your new Grace product. All Grace Digital products
purchased directly from Grace Digital or from a Grace Digital authorized dealer are supported
by a 1 year limited warranty.
Grace Digital Inc. guarantees this item for a period of 1 year from the original date of
purchase.
The product is guaranteed against original defects in materials, manufacture and
workmanship for 1 year from the date of purchase. The guarantee covers the replacement of
equipment that proves to be faulty as a result of manufacturing defect only. No liability shall be
accepted for faults arising from accident or misuse.
In the event your equipment requires warranty attention and/or service, please contact your
place of purchase, Grace Digital Inc. at www.gracedigitalaudio.com or a Grace Digital
authorized Dealer.
In the event a replacement is required and a replacement of the same model is not available
for any reason, Grace Digital Inc. reserves the right to replace items with similar equipment of
equivalent value.
Under this warranty, at the company's discretion, repair of any defect, replacement of the
failed component(s) without charge for parts or labor, is agreed. This warranty does not imply
any acceptance by Grace Digital, nor agents of Grace Digital for consequential loss or
damages related to a product. The warranty specifically excludes fair wear and tear, accident,
and misuse of unauthorized modification.
This warranty is applicable in the United States only and does not in any way limit the
customer's legal rights. Claims and enquiries under the warranty for Grace products purchased
outside the USA should be addressed to the local importers or distributors
.
If
you
have
reason
to
claim
under
the
warranty
please
contact
your
Dealer
(
original
place
of
purchase
)
in
the
first
instance
.
Please
retain
all
original
packaging
materials
for
possible
future
use
.
We
suggest
that
you
complete
details
of
purchase
now
and keep this
information, along with your proof of purchase in a safe place for future reference.
CONDITIONS
1. This Warranty will be granted when the original invoice or sales receipt (with proof of date
of purchase, product type and dealer's name) is presented together with the defective product.
2. This guarantee will NOT reimburse for any loss nor cover damage that may result from
adaptations or adjustments, made to the product.
3. This guarantee does NOT include any of the following:
i. Maintenance and/or repair of parts due to normal wear and tear.
ii. Changes to or uses of the product outside of the intended use as described in the
instruction manual.
iii. Transportation costs, home service costs and all related risks and costs of transport.
4. Damage resulting from any of the following:
i. Misuse including use for a purpose other than intended, installation or use of the product in
a manner inconsistent with the technical or safety standards, improper or incorrect installation.
ii. Repair done by a non-authorized agent, establishment or individual.
iii. Accidents related to shipping with UPS, USPS or any other mailing or shipping agent.
iv. Accidents including lightening, water, fire, improper ventilation or any cause beyond the
control of Grace Digital Inc.
Should you have any questions regarding your product, warranty or Grace Digital Inc. please
contact your original place of purchase or Grace Digital Customer Service Monday to Friday at
[email protected]
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