Troubleshooting
Why is there no power to my unit?
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power cable correctly and that the cables are inserted into the
correct places.
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0845 521 4095. All power cables are protected by a 12 month
warranty, so you will be supplied with a new one free of charge.
Why is my speaker buzzing?
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player connected to it, there could be a problem with the
connection. Check that all your cables are connected properly
and that they are where they should be connected to. Please be
aware that when the speaker is connected to power, it is normal
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the speaker has become damaged. If you are still experiencing
problems, contact ProTelX directly on 0845 521 4095.
Why can’t I connect through Bluetooth?
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correct and that you have not missed a step.
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your music will cut out until the call has ended.
approximately 10metres. To ensure the best sound quality, please
place your musical device close to your speaker.
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