TROUBLESHOOTING
If your
GoWISE USA Air Fryer
displays any error codes, please contact our
Customer Care Team.
855-233-9199
[email protected]
Live Chat at gowiseusa.com
M-F
8:30am - 4:00pm MST
Problem
Possible Cause
Solution
The fryer is not
turning on
The appliance is not
plugged in
Plug the appliance into a grounded
wall socket.
You have not set the
timer
Set the timer using the control display to
the correct time on the appliance.
Ingredients for the fryer
are not done
The basket has
been overfilled with
ingredients
Place smaller batches of ingredients in the
basket. Smaller batches are fried
more evenly.
The set temperature is
too low
Increase the temp. to the required
temperature setting (see pg. 10).
The ingredients are
fried unevenly in the
fryer
Ingredients positioning
or overflow
Ingredients that lay on top or across from
each other (e.g. fries) need to be shaken
midway through cooking.
Fried snacks are not
crispy after frying
Some snacks are
crispier when
traditionally fried
Use oven snacks or lightly brush some oil
onto the snacks for a crispier result.
Basket does not slide
into the fryer properly
Overfilled basket
Do not fill the basket beyond the
MAX fill indicator line.
White smoke comes out
from the fryer
It is normal for white
smoke to appear
when prepping greasy
ingredients
When frying greasy ingredients, a large
amount of oil will leak into the basket. The
oil produces white smoke and the basket
may heat up more than usual. This does
not affect the appliance or end food result.
The basket is still greasy
Clean the air fryer properly after each use.
Fresh fries are fried
unevenly in the fryer
Potatoes are not fresh
Use fresh potatoes and place them in the
freezer for 30 minutes before air frying to
help them stay firm during frying.
Potato sticks have not
been rinsed properly
prior to frying
Make sure to rinse the potato sticks
properly to remove the starch
prior to frying.
Fries are not crispy
Oil and water in the
fries
Potato sticks should be dry
prior to adding oil.
Add more oil for a crispier result.
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