20
TROUBLESHOOTING & ERROR CODES
Problem
Possible Cause
Solution
Difficulty with closing
the lid
Silicone sealing ring is
not properly installed
Remove and reposition the
sealing ring properly.
Floater valve is in the
popped-up position
Slightly press the floater valve
downward.
Difficulty with opening
the lid
Pressure is not fully
released from the
pressure cooker
Slide the pressure release switch to
the Venting position to reduce internal
pressure. Open the lid after the
pressure is completely released.
Floater valve is stuck in
the popped-up position
Press the floater valve lightly with a pen or
long utensil.
Steam leaks from the
rim of the lid
No silicone sealing ring
Install the silicone sealing ring.
Food debris attached to
the silicone sealing ring
Clean the silicone sealing ring.
Silicone sealing ring
damaged
Replace the silicone sealing ring (contact
Customer Care Team).
Lid not closed properly
Open and then close the lid again.
Steam leaks from the
floater valve
Food debris on the
floater valve and
silicone ring
Clean the floater valve and silicone ring.
Floater valve silicone ring
worn out
Replace the floater valve and silicone ring
(contact Customer Care Team).
Floater valve unable
to rise
Too little food or water in
the inner pot
Add water according to
the recipe.
Floater valve obstructed
by the lid locking pin
Close the lid completely, see “General
Operation Instructions” section (pg. 13).
Steam comes out
from the pressure
valve non-stop
Pressure valve not in the
Sealing position
Slide the pressure release switch to the
Sealing position.
Pressure controls fail
Contact Customer Care Team
Rice is half cooked or
too hard
Too little water
Adjust dry rice and water ratio according
to the recipe.
Lid opened too early
After cooking cycle completes, leave the lid
on for 5 more minutes.
Rice is too soft
Too much water
Adjust dry rice and water ratio according
to the recipe. In a pressure cooker this is
often a 1:1 ratio
(vs. 2:1 like a standard rice cooker)
