Chapter 3: Frequently asked questions
Does Rango work on Android?
Rango works well with Android. Nevertheless, some prerequisites are necessary to pair Rango
with your smartphone. Make sure that your smartphone has Bluetooth 4.0 or higher and a
version of Android 5.0 or higher.
Does Rango work with specialized smartphones (Doro Smartvision, ...)?
The specialized smartphones such as Kapsys Doro Claria Vox or Olga phone are not compatible
with Rango. Nevertheless, the SmartVision 2 is compatible with Rango.
My Rango has no longer sound feedback, or no longer reports my location, time or battery
level; is this normal?
If there is a problem with your Rango, remember to restart your phone; once your phone is on,
check that Bluetooth is enabled, turn on your Rango mobile app, then your Rango. Once Rango
connected everything should work again. If the problem persists, visit forum.gosense.com.
Finally, contact us on [email protected]
Does Rango stand up to shocks?
Rango has been designed to withstand shocks, thanks to two fiber-filled plastic parts, which are
placed at the ends. Rango underwent several "crash tests" which were very conclusive. However,
it can happen that your Rango is damaged after a violent shock. A repair kit will soon be available
on our website www.gosense.com in ecommerce.
Is Rango waterproof? Is it resistant to rain?
Rango complies with the protection rating "IP 64", which is fully protected against dust and
splashing water from all directions.
Does Rango work indoors?
Rango has been designed to work outdoors. However, Rango can also work indoors. You may just
be alerted more often of the presence of a nearby obstacle. That said, remember that when you
put your cane upright and bring it back to you, Rango understands it and turns it off to save
energy. The idea is that by your behavior you tell Rango that you are no longer in the action of
looking for obstacles, and therefore in addition to conserving your battery, Rango avoids
disturbing you with unnecessary sound alerts. However, if you want to keep the active detection,
just leave your white cane in displacement and Rango will stay on the lookout.
Can Rango be hung on a cane without a handle, with a curved handle or with a flat face?
With its "U" grip and tightening screw, Rango attaches to any type of white cane. If you have a
round handle with a flat face, in order to better adjust the position of your Rango and in case of
Содержание Rango
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