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Help and Advice
Frequently asked question
What you can do
No channels were found when
searching for channels. I am missing
some channels.
Some TV channels are not available in
every area.
Use the postcode checker on www.
freeview.co.uk.
Your signal may be weak. Get a
professional to check your installation
– your aerial may provide a better
signal if it is moved somewhere else.
Please remember that older aerials and
indoor aerials aren’t as effective as new
outdoor and roof aerials. Or, try using a
signal amplifier or booster to improve
reception. You may need to scan
the digital channels again. For more
information on retuning, see page 23.
I cannot see digital channels after
I have moved the set top box to a
different house.
You will need to retune your set top box.
For more information on retuning, see
page 23.
I have forgotten my guidance PIN.
Contact the helpline on 0871 230 1777
who will be able to help you reset
your PIN. Don’t forget to have your
system information available. For more
information, see page 24.
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