Customer Service Support: 1800 224 278 |
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•
Details of their purchase
– including a copy of receipt,
•
Batch number,
•
Clear photographic evidence of the manufacturing fault or defect (at least three from different
angles).
It is the consumers sole responsibility to provide the information. If the consumer does not provide
all details that the form requires, their Warranty Claim will not be assessed, and consumer will not
be notified of such non-assessment.
Goliath may take up to 30 days to process Warranty Claims upon a completed submission. It may
take a further 15 days for replacement parts to reach the consumer.
4.3.2 Successful Warranty Claims
If Goliath accepts a consumer’s Warranty Claim, Goliath will replace the faulty or defective parts,
not offer refunds.
For Warranty Claims lodged within 30 days of the delivery date Goliath will replace the damaged
parts free of charge. Goliath will also cover any costs associated with shipping the replacement
parts.
4.3.3 Refunds
In all instances of successful warranty claims, Goliath offers replacements parts only. Refunds
(credit note for the purchase amount) will only be facilitated by authorized Goliath Outdoor retailers
and stockists.
5 Australian Consumer Law
Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to
be of acceptable quality and the failure does not amount to a major failure.
For more information on your rights as a consumer, please visit
state or territory fair trading department.
6 Missing Parts
If a consumer believes that a Goliath product does not include all necessary parts, they must contact us
immediately on 1800 224 278 or
A consumer must not attempt to use a product if any part is incomplete, as it may be dangerous. Any
damage that the user causes as a result of using incomplete or improper installed products will lead to
immediate voiding of the warranty.
7 Media
Goliath attempts to provide the most accurate and updated information in the content of its website,
catalogues and other promotional material. For queries, please contact us on 1800 224 278 or
8 Product Portrayals
The appearance of the product that the consumer purchases may differ from those portrayed on our website
or in promotional material due to subtle product updates or the colour settings of the consumer’s computer.
9 Copyright and Trademarks
All logos, images, text and product design associated with Goliath products, print material and website are
copyright from and/or registered by Goliath BV, 2019.
10 Privacy Policy
Goliath will not pass your personal information on to any other party without your permission. Your personal
information will be used only for the purpose for which it was given to us. From time to time, we may send
you product information, including special offers, per mail or by email. If you would like to change your
personal information, please contact Goliath on 1800 224 278 or
