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Troubleshooting Guide
1.
No Heat Coming From Some Of The Heat Emitters
Solution:
Check to make sure all the heat emitter cords are properly connected, including the cord to
the heat emitter underneath the bench (if applicable). Go to the roof, and also check that the heat
emitter cords are properly connected to the cords on the roof and that those cords are properly
plugged into the power supply.
Solution:
If some of the heat emitters are working, then the ones which are not working may have
been damaged. Do not continue to operate. Contact the manufacturer for replacement parts.
Solution:
If the heat emitters are not working but the control panel displays the time and temperature,
then the temperature sensor may not be plugged in properly or it may be damaged. Turn the control
panel off and then go to the roof of the sauna and locate the red and black wires near the air vent
towards the rear of the sauna.
After you have located the red and black wires labeled “TEMP
SENSOR”, disconnect them. Connect the spare temperature sensor. For testing purposes, insert the
“TEMP SENSOR” (you just connected) down the vent on the roof so that it is now inside the sauna.
Then go to the control panel and press the power button. If the heat emitters now have heat, then the
“TEMP SENSOR” was the cause of the problem. You may have to wait about five minutes to
confirm if the heat emitters are generating heat. Remove the original temperature sensor from its
hole and replace it with the spare one.
2.
Control Panel Malfunctioning
Solution:
The control panel will turn on, but not off and the displayed numbers flash. The issue
may be a connection problem. Go up to the roof and locate the “CTRL” wire harness you
connected when the roof was installed onto the sauna room. Disconnect the “CTRL” wire
harness, check the pins to make sure they are straight and not bent, and firmly reconnect the
“CTRL” wire harness. Attempt to turn the sauna on at the control panel and check to see if the
buttons are now responding. Contact the manufacturer for any additional troubleshooting.
Solution:
The control panel will not turn off, the power/work/or heat lights do not come on, or the
temperature and timer buttons do not work means the control panel may have been damaged and
will need to be replaced. Contact the manufacturer for additional troubleshooting.
3.
Sauna Shows Signs Of No Power
Solution:
There could be one of a few problems causing this. First, check to see if the cord from the
power supply is plugged into the wall outlet. Also check your main circuit breaker to confirm that it has
not tripped. Check the power supply on the roof of the sauna to make sure there are no signs of
malfunctioning, such as a high temperature, burning odor, or strange sounds. Also, check to make
sure none of the power cords are damaged. If the power supply is malfunctioning or power cords are
damaged, then unplug the sauna immediately and contact the manufacturer.
Solution:
If your sauna is plugged in and you have no power at the control panel, then the power
supply may need to be reset. Go to the roof of the sauna and locate the power supply. Press the
RESET button to reset the power supply. The RESET button is on the same side of the power supply
as all the heater cord connections. Attempt to turn the sauna on at the control panel. Contact
the manufacturer for any additional troubleshooting.
Solution:
There could be damage to the temperature sensor. If your sauna arrived with a spare
temperature sensor, turn the control panel off and go to the roof of the sauna and locate the red and
black wire near the air vent towards the rear of the sauna. After you have located the red and black
wires labeled “TEMP SENSOR”, disconnect them. Connect the spare temperature sensor. For testing
purposes, insert the “TEMP SENSOR” (you just connected) down the vent on the roof so that it is now
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