Troubleshooting
FAULT
CAUSE
SOLUTION
1. Mist projector works
normally, but without
mist spray
A.
Water could be contaminated
with other substances or
chemicals
B.
Water tank could be cracked
C.
Water tank could be empty
A.
Clean out the water tank and
replace with clean water
B.
Pour out the water and check
for cracks
C.
Refill the water tank. A full
tank of water will last
approximately 8 hours
2. Mist projector
doesn’t work
A.
Float is jammed
B.
Water tank could be empty
A.
Free the float and allow it to
float freely
B.
Refill the water tank. A full
tank of water will last
approximately 8 hours
3. No indicator light, no
wind, no mist.
A.
Power cord is unplugged, and
electric power is power off
A.
Plug in the power cord, and
turn on the electric power
4. Peculiar smell from
the mist
A.
When new, there might be
residue in the water tank/mist
plate
B.
The water in the water tank
may be contaminated
A.
The smell should disappear
after further use.
B.
Clean out the water tank and
refill with fresh water
5. The fan doesn’t work
as normal
A.
The plug and supply cord are
damaged
B.
The blades are bent
C.
Incorrect installation
A.
Find service agent or a
suitable qualified person to
change or service
B.
Don’t play with the blades.
Use soft damp cloth then
wipe with dry cloth
C.
Re-install correctly in
accordance with the manual.
Disconnect from electricity
before re-installing
Goldair
– New Zealand
Monday
– Friday 8am-5pm
Phone +64 (0)9 917 4000
Phone 0800 232 633
[email protected]
Goldair
– Australia
Monday
– Friday 8am-5pm
Phone +61 (0)3 9336 4423
Phone 1300 465 324
SUPPORT AND TECHNICAL ADVICE
PROOF OF PURCHASE
To receive warranty retain receipt as proof of purchase. (Refer to back of booklet).
