Econo 8 Popcorn Machine
Model No.: 2388, 2388-00-002
Page 11
gmpopcorn.com
Troubleshooting
Issue
Possible
Cause
Solution
No
Power
to
the
Unit
A.
No Power to the Unit
A.
Make sure the unit’s power cord is plugged in.
Kettle
Does
Not
Heat
A.
Power to the Kettle
A.
Make sure kettle lead‐in cord is plugged in and
twisted to lock into the kettle receptacle.
B.
Kettle Heat Switch
B.
Have a qualified service person check the
voltage to and from the Kettle Heat Switch; if
switch is defective, replace it.
C.
PowerOff Control
C.
Units with the PowerOff Control feature, kettle
heat will automatically shut OFF after 15
minutes of idle time (no popcorn popped).
The small green neon light in the Kettle Heat
Switch will blink OFF‐ON to indicate the kettle
has been automatically turned OFF.
To restart kettle heating, cycle the Heat Switch
OFF‐ON. Reference the Controls and Their
Functions section of this manual.
D.
Heating Element
D.
Heating element in the kettle may be burned
out. Check with a qualified service person for
inspection/repair.
Long
Popping
Cycles
(Longer than 4 minutes for
Salt Popcorn)
A.
Low Voltage
A.
If the machine is operated on low voltage, this
could cause the kettle not to reach the proper
operating temperature. Check with a qualified
electrician.
B.
Inadequate Supply Lines
B.
Inadequately sized electrical supply lines or
use of extension cord, in addition to being a
fire hazard, would also prevent the kettle from
reaching the proper operating temperature.
Check with a qualified electrician.
C.
Inferior Corn
C.
Inferior quality corn would result in longer
popping cycles. Use only top quality hybrid
popcorn from reputable suppliers. Even then,
if you let your corn pick up moisture or dry
out, your popping cycles will be slow.
Kettle
Agitator
Shaft
not
Rotating
If the kettle agitator shaft is
not rotating,
DO
NOT
pop
corn.
A.
Kettle Motor Switch
A.
Make sure the Kettle Motor Switch is ON. If the
switch is ON, and the shaft is not rotating, the
switch or motor may be faulty, contact
qualified service personnel for
inspection/repair.
B.
Kettle Agitator Shaft/Stir
Blade not rotating.
(Unit
must
be
OFF,
unplugged
and
cool
prior
to
checking
or
adjusting
the
agitator
assembly.)
B.
Kettles
with
a
FLOATING
Stir
Rod
– lift the
agitator weight and
check the clearance
between the shaft and the kettle bottom; it
should be a minimum of 1/32” (thickness of a
dime).
To make shaft adjustments, reference the
Agitator Set Collar Adjustment section.
