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The warranty period of products and accessories isimplemented according to the 

relevant Product Maintenance Information. The warranty period is calculated from 

the day(purchase date) when the product is bought for the first time,and the 

purchase date is considered as the date registered onthe warranty card when 

buying the product.

Warranty Period

If maintenance service is needed, you can directly contact the product distributor or 

authorized service institutions. You can also contact the Godox after-sale service 

call and we will offer you service. When applying for maintenance service, you 

should provide valid warranty card. If you cannot provide valid warranty card, we 

may offer you maintenance service once confirmed that the product or accessory is 

involved in the maintenance scope, but that shall not be considered as our obliga-

tion.

How to Get the Maintenance Service

Dear customers, as this warranty card is an important certificate to apply for our 

maintenance service, please fill in the following form in coordination with the seller 

and safe-keep it. Thank you!

Warranty

The document applies to the products listed on the Product Maintenance lnformation 

(see below for further information). Other products or accessories (e.g. promotional 

items,giveaways and additional accessories attached,etc.) are not included in this 

warranty scope.

Applicable Products

Product Information

Customer Information

Seller Information

Note

Model

Name
Address

Name
Contact Number
Address

Date of Sale

Product Code Number

Contact Number

Note: This form shall be sealed by the seller.

The guarantee and service offered by this document are not applicable in the follow-

ing cases: 

The product or accessory has expired its warranty period; 

Breakage or damage caused by inappropriate usage, maintenance or preser-

vation, such as improper packing, improper usage, improper plugging in/out 

external equipment, falling off or squeezing by external force, contacting or 

exposing to the improper temperature, solvent, acid, base, flooding and damp 

environments, etc;

 

.

 Breakage or damage caused by non-authorized institu-

tion or staff in the process of installation, maintenance, alternation, addition 

and detachment; 

The original identifying information of product or acces-

sory is modified, alternated, or removed;

 

No valid warranty card;

 

Break-

age or damage caused by using illegally authorized, nonstandard or non-pub-

lic released software;

 

Breakage or damage caused by force majeure or 

accident; 

Breakage or damage that could not be attributed to the product 

itself. 

Once met these situations above, you should seek solutions from the related 

responsible parties and Godox assumes no responsibility. The damage caused by 

parts, accessories and software that beyond the warranty period or scope is not 

included in our maintenance scope. The normal discoloration, abrasion and 

consumption are not the breakage within the maintenance scope.

Inapplicable Cases

The warranty period and service types of products are implemented according to the 

following 

Product Maintenance Information:

Maintenance and Service Support Information

Godox After-sale Service Call   

0755-29609320-8062

Product Main Body

Customer sends the product

to designated site

Customer sends the product

to designated site

Customer sends the product

to designated site

Battery

Charger, Power Cable,Sync 

Cable, Electrical Parts etc.

Without warranty

12

12

No

3

Parts

Other

Items

Battery Case, Windscreen Foam,

Wind Cap, Locking Device,

Lanyard, Tie, Velcro Tape,

Clip, Bag, Package etc.

Product 

Type

Name

Maintenance

Period(month)

Warranty Service Type

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