Godex RT700 SERIES Скачать руководство пользователя

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6. Troubleshooting

Problem

Solution

The printer is switched on but the LEDs do not
light up.

◆

Check the power supply.

The LED lights up red (ERROR) and printing is
interrupted.

◆

Check whether is an error in the software settings or the print
commands.

◆

Replace the print medium with a suitable medium.

◆

Check whether there is a label jam.

◆

Check whether the label stock is finished.

◆

Check whether the print mechanism is closed (the print head is
not positioned correctly).

◆

Check whether the print medium is covering the sensor.

The label stock passes through the printer but no
image is printed.

◆

Please make sure that the label stock is loaded the right way up
and that it is suitable material.

◆

Choose the correct printer driver.

◆

Choose the correct label stock and a suitable printing mode.

The label stock jams during printing.

◆

Clear the paper jam. Remove any label material left on the
thermal print head and clean the print head using a soft lint-free
cloth dipped in alcohol.

The label stock does not move correctly and
there is no printed image on some parts of the
label.

◆

Check whether any label material is stuck to the thermal print
head.

◆

Check for errors in the application software.

◆

Check whether the starting position has been set incorrectly.

◆

Check the power supply.

There is no printed image on part of the label.

◆

Check the thermal print head for dust or other dirt.

◆

Use the internal “~T” command to check whether the therma

print head will carry out a complete print job.

◆

Check the quality of the print medium.

The printed image is positioned incorrectly.

◆

Check whether there is paper or dust covering the sensor.

◆

Check whether the label liner is suitable. Please contact your
dealer.

◆

Check the paper guide settings.

A label is missed out during printing.

◆

Check the label height setting.

◆

Check whether there is dust covering the sensor.

The printed image is blurred.

◆

Check the darkness setting.

◆

Check the thermal print head for glue residue or other dirt.

Содержание RT700 SERIES

Страница 1: ...RT700 Series Service Manual Service Manual Version Issue Date RT700 Series Service Manual Rev C 2020 04 16 ...

Страница 2: ...e TPH Module 17 3 4 Platen Module 021 R70004 000 19 3 4 1 Disassemble Platen Module 19 3 4 2 Assemble Platen Module 20 3 5 Motor Module 021 R70003 000 for RT700 021 70i003 000 for RT700i RT700iW RT700x RT700i 21 3 5 1 Disassemble Motor Module 21 3 5 2 Assemble Motor Module 22 3 6 Label Sensor 23 3 6 1 Disassemble Label Guide 23 3 6 2 Assemble Label Guide 24 3 7 Mainboard Module 021 70i001 000 021 ...

Страница 3: ...3 14 Label Holder 021 R70009 000 39 3 15 One Way Clutch Holder Module 021 R70010 000 40 3 16 Peeler Module 031 R70001 000 41 3 17 4 Cutter Module RGG120 VE Whole Cut 031 R70002 001 42 3 18 Wireless Bluetooth Module Metal Cover 031 70i001 001 43 3 19 Spare Parts List 44 4 Mainboard Connector Position 45 4 1 Mainboard Connector Position RT700x RT700i Model 45 4 2 Definition of Pin 46 5 Download Tool...

Страница 4: ...r RT700i RT700iW Front View Rear View PRINTER COVER OPERATION PANEL LCD SCREEN FEED BUTTON DIRECTION KEY POWER BUTTON FRONT COVER COVER RELEASE CATCHES FAN FOLD LABEL INSERT USB HOST ETHERNET PORT SERIAL PORT USB PORT POWER JACK POWER JACK ...

Страница 5: ...For RT700 RT700x RT700w PRINTER COVER LED INDICATOR FEED BUTTON POWER BUTTON COVER RELEASE CATCHES FRONT COVER OPERATION PANEL FAN FOLD LABEL INSERT ETHERNET PORT SERIAL PORT USB PORT POWER JACK CALIBRATION BUTTON RT700 ...

Страница 6: ...3 1 1 3 External For RT700i Front View Rear View PRINTER COVER OPERATION PANEL LCD SCREEN FEED BUTTON DIRECTION KEY POWER BUTTON FRONT COVER COVER RELEASE CATCHES ...

Страница 7: ...GUIDE RELEASE CATCH RELEASE CATCH Set of 2 LABEL SENSOR MODULE GUIDE TRACK PLATEN MODULE PLATEN LOCKERS PLATEN RIBBON REWIND MECHANISM RIBBON WINDOW COVER NOTCH OF RIBBON REWIND WHEEL RIBBON REWIND WHEEL PAPER PRESS BAR PRINT HEAD NOTCH OF RIBBON SUPPLY WHEEL RIBBON SUPPLY MECHANISM RIBBON SUPPLY WHEEL ...

Страница 8: ...5 2 Spare Parts List 2 1 Main Mechanism RT 700i RT 700i ...

Страница 9: ... KPZ 108 8TAE1 GO4 900ohms 200DPI 4 24V KC66 4 Lock Hole 1 RT700 RT700W 09 219 124240 012 TPH KRB 106 12TAE1 GO 1500ohms 3 300DPI 4 24 V KC66 1 RT730 10 220 325705 204 STEPPING MOTOR T4216R07 7 5 57mm 24V Bipolar 1 RT700 RT700W 11 220 314205 20B STEPPING MOTOR KV4239 N3B003 3 75 42mm 24V Bip olar 1 RT700i RT700iW RT700x RT700i 12 227 100035 000 GND WIRE 500mm Motor300mm UL1007 18AWG Green 1 13 227...

Страница 10: ...ll Holder Cover RH RT700 1 36 700 085800 011 Label Path Plate RT700 1 37 700 085900 001 TPH Cove RT700 1 38 700 086000 001 Hook L RT700 1 39 700 086100 001 Hook R RT700 1 40 700 086200 001 Ribbon Supply Wheel RT700 1 41 700 086300 001 Ribbon Rewind Wheel RT700 1 42 700 086400 001 One Way Clutch Holder RT700 1 43 700 086500 001 Label Guide Stopper RT700 1 44 700 086600 011 Ribbon Supply Rewind Cap ...

Страница 11: ...l fiber Φ24 15 3 2 0t mm 1 70 750 005900 000 TPH SPRING C D5 2 D0 7 12L 7N 1 092230 00 4 71 750 028700 000 RIBBON SUPPORT SPRING C D3 5 D0 5 10L 7N 2 72 750 037900 010 Spring C D16 D20 17 2L 4N 1 73 750 031500 000 RIBBON COMPRESSION SPRING C D12 5 D1 0 14L 5N 1 74 750 035400 000 TPH SPRING C D6 0 D1 0 19L 8N 2 75 750 035700 000 Spring Ribbon Rewind 17 3175 01 D22 5 D0 8 6N 1 76 750 036000 000 Spri...

Страница 12: ...114240 422 TPH KPC 108 8TAE1 GO2 936ohms 200DPI 4 24V KC66 4 Lock Hole 1 RT700i RT700iw RT700i RT700x 100 745 006400 000 Anti Static Brush 115 5mm RT700 1 101 227 106022 040 HOUSING PH2 0 06P PH2 54 04P UL1007 AWG26 160mm 16 xxxx 01 1 RT700i RT700iW RT700i RT700x 102 765 226044 148 TAPPING SCREW P NI Φ6FW Φ2 6 4 TAP III 10 3176 01 1 103 745 006100 000 PC Plate Φ29 5 0 254t Mach 5 1 104 765 230104 ...

Страница 13: ...10 Code Material Code Product Name Quantity Remarks 116 700 106200 011 Bottom Base Cover RT860i 1 RT700w RT700iW RT700i 117 755 012800 000 GoDEX Overlay Label RT700x 1 RT700x ...

Страница 14: ...Open the top cover Press the buttons of on the both sides of the printer arrow 1 and then open the top cover in the direction of arrow 2 Step 2 Remove the top cover Remove the screws see red circles 1 2 and open ribbon window cover as the figure 2 3 indicates Press the latches see red circles 3 4 on the back of the top cover downwards and push them backwards 1 1 2 2 ...

Страница 15: ... Cover in the direction of the arrow Step 2 Close the ribbon window cover Tighten the screws see red circles 1 2 and insert the latches see red circles 3 4 on the both sides of the top cover into the machine Close the ribbon window cover in the direction of the arrow ...

Страница 16: ...l Push the latches see red cycles on the both sides of the platen upwards and remove the front panel in the direction of the arrow as the figure below indicates Step 2 Remove the screws Remove the screws see red circles and remove the base in the direction of the arrow ...

Страница 17: ...ion of the arrow and tighten the screws see red circles Step 2 Assemble the front panel Push the latches see red circles on the both sides of the platen outwards and assemble the front panel into the machine see figure 3 Finally push the latches see red circles on the both sides of the platen inwards ...

Страница 18: ...30iW RT730x RT700i 3 3 1 Disassemble TPH Module Step 1 Remove the TPH module Remove the TPH module as the arrows below indicate Step 2 Remove the TPH cover Press the latches on the both sides of the cover inwards figure 1 and push the cover backwards figure2 Remove the TPH cover in the direction of the arrow figure3 Push it upwards Push it forwards ...

Страница 19: ...es of the see through sensor outwards figure1 and remove the sensor in the direction of the arrow figure2 Step 4 Remove TPH Remove the screws see red circles 1 2 and disconnect the cable of TPH from the mainboard see red circle 3 Remove the TPH in the direction of the arrow ...

Страница 20: ...rd Connect the cable of TPH to the main board as the figure below indicates Step 2 Assemble TPH Module Assemble TPH Module in the direction as the figure below indicates Step 3 Tighten the screws Fix the TPH at TPH bracket with screws and tighten them see red circles ...

Страница 21: ... the TPH cover and engage it with latches red circle 2 3 on both sides of TPH cover Step 5 Assemble the TPH cover Engage the latches of the cover into the bracket as the figure below indicates Step 6 Assemble the TPH module Assemble the TPH module as the figure below indicates front back ...

Страница 22: ...4 000 3 4 1 Disassemble Platen Module Step 1 Push the latches upwards Push the latches on the both sides of platen upwards as the figure below indicates Step 2 Remove platen module Remove platen module in the direction of the arrow ...

Страница 23: ...n Module Step 1 Assemble platen module Assemble platen module into machine in the direction of the arrow Step 2 Press the latches downwards Press the latches on the both sides of platen downwards as the figure below indicates ...

Страница 24: ...3 000 for RT700 021 70i003 000 for RT700i RT700iW RT700x RT700i 3 5 1 Disassemble Motor Module Step 1 Remove the screws Remove the screws see red circles Step 2 Remove motor module Remove motor module in the direction of the arrow ...

Страница 25: ...22 3 5 2 Assemble Motor Module Step 1 Assemble Motor Module Assemble motor module into the area in which red circle indicates Step 2 Tighten the screws Tighten the screws red circles ...

Страница 26: ...and remove the gear 1 and the spring 2 to disassemble the transmission gear module Step 2 Disassemble Label Guide Push the left side of the label guide to the right 1 and pull up the label guide to disassemble the label guide Vise Versa Press on the button at red circle 6 to remove the right side of the label guide Push it right Push it upwards ...

Страница 27: ...ide Left Please follow the instruction as the diagram illustrate below to assemble the label guide Step 2 Assemble Label Guide Right Just like the left side The only difference is pressing the red marked button is required to assemble the right label guide ...

Страница 28: ...ace the contact gear 2 at the red circle 3 location to lock the transmission module Step 4 Assemble Tension Spring Attach two end of the spring onto the hook of the base and the bottom hook of the left label guide as the diagram shown below ...

Страница 29: ...T700i 021 R70002 000 for RT700 021 R70007 000 for RT700x 021 823002 000 for RT700iW 021 70i001 00P for RT700i 3 7 1 Disassemble Mainboard Module Step 1 Untighten Screws Untighten the screws on the mainboard red circle marked Step 2 Disassemble Mainboard Module ...

Страница 30: ...urther information of the precise map of the mainboard connectors Step 1 Assemble Mainboard Module Please place the mainboard on the marked areain the diagram and match the tenon red circle 1 to the base mortise red circle 2 carefully Step 2 Tighten Screws Tighten Screws red circle marked ...

Страница 31: ... 1 Disassemble Label Path Plate Step 1 Untighten Screws Untighten the screws red circle marked and push the label path plate to the left as the diagram shown Step 2 Complete Disassemble label path plate as the diagram shown below ...

Страница 32: ... which locates on the right side of the label path plate into the mortise 3 and then place the right tenon 2 into the other mortise 4 Step 2 Complete Place the left side of the label path plate into the mortise 1 2 on the print frame and tighten the screws 3 4 afterwards to complete the process ...

Страница 33: ... 9 1 Disassemble Print Frame Step 1 Disassemble Print Frame Remove the E ring from the pin 1 to be able to disassemble the pin 2 3 Step 2 Disassemble Damper Module Untighten the red marked screw to remove the damper module ...

Страница 34: ...31 Step 3 Disassemble Print Frame Push out the damper 1 2 as the diagram shown below to remove the print frame Step 2 Complete ...

Страница 35: ...le Print Frame Step 1 Assemble Print Frame Please assemble the print frame as the diagram shown below Step 2 Place the Damper into the Mortise Bend the damper slightly outward 1 2 to make it easier to fit the mortise ...

Страница 36: ...e base 1 2 and squeeze the spring into the damper holder 3 then install the damper holder plate on the side 4 with screws 5 Step 4 Assemble Print Frame Insert the pin through print frame and the printer base and complete the process by locking E ring on the sides ...

Страница 37: ...34 3 10 Reflective Sensor Module 3 10 1 Disassemble Sensor Module Step 1 Disassemble Sensor Module Press on the bottom part of the sensor case inward to remove the sensor adjustor Step 2 Complete ...

Страница 38: ...ule Place the sensor in the marked mortise 1 Step 2 Complete After installing the sensor lock the sensor case lock to complete the process as the diagram shown below Note While installing the sensor case two sides must be perfectly match to the sides and the tenon must face upward 3 ...

Страница 39: ...36 3 11 Switching Power Adapter 021 70i005 000 ...

Страница 40: ...37 3 12 Print Frame Hook 021 R70005 000 ...

Страница 41: ...38 3 13 Main Frame Hook 021 R70008 000 ...

Страница 42: ...39 3 14 Label Holder 021 R70009 000 ...

Страница 43: ...40 3 15 One Way Clutch Holder Module 021 R70010 000 ...

Страница 44: ...41 3 16 Peeler Module 031 R70001 000 ...

Страница 45: ...42 3 17 4 Cutter Module RGG120 VE Whole Cut 031 R70002 001 ...

Страница 46: ...43 3 18 Wireless Bluetooth Module Metal Cover 031 70i001 001 ...

Страница 47: ...T700x Mainboard Module Spare Parts Programmed FW USB LAN RS232 USBH 9 021 823002 000 MAIN BOARD PCBA PARTS GoDEX RT823i RT833i RT700iW RT730iW 10 021 70i001 00P MAIN BOARD PCBA PARTS RT700i USB LAN RS232 USBHx3 BT 11 021 70i005 000 RT700i Switching Power Adapter Spare Parts P34 12 021 R70005 000 RT700 Print Frame Hook Spare Parts P35 13 021 R70008 000 RT700 Main Frame Hook Spare Parts P36 14 021 R...

Страница 48: ...nt No Content 1 Calibration Button 10 Reflective Sensor 2 Power Input 11 Micro Switch 3 USB Port 12 TPH 4 RS 232 Port 13 See Through Sensor 5 Ethernet 14 Grounding Wire 6 External USB Port 15 RTC Battery 7 LCD LED 16 Wireless Bluetooth 8 Ribbon Sensor 17 Peeler 9 Motor 18 Cutter 16 17 18 15 14 7 ...

Страница 49: ...46 4 2 Definition of Pin ...

Страница 50: ... Font and Font Code Table To use the Download Tool please open the folder that Download Tool is stored The folder should include two files as shown in Figure 1 Figure 1 Click icon to start the Download Tool program There are three buttons on the main window Figure 2 of Download Tool each of them can perform different download function Figure 2 ...

Страница 51: ...sing COM port as connection port please set the printer s Baud rate to 115200 Figure 3 Click Download Firmware button the program would ask to specify the location that the firmware file is stored Select the firmware file the extension name is bin and click Open See Figure 4 Figure 4 G300 V1 00E RT700 ...

Страница 52: ...mware download is complete Please wait for printer to complete the reset procedure The printer would turn to Ready to printer status after resetting The printer will reboot after the progress bar shows 100 the Firmware is completely downloaded ...

Страница 53: ... the thermal print head and clean the print head using a soft lint free cloth dipped in alcohol The label stock does not move correctly and there is no printed image on some parts of the label Check whether any label material is stuck to the thermal print head Check for errors in the application software Check whether the starting position has been set incorrectly Check the power supply There is n...

Страница 54: ...m Email Technical Support techsupportGA godexintl com Address 4023 Camino Ranchero STE A Camarillo CA 93012 Europe Phone 49 2193 53396 0 Fax 49 2193 53396 69 Contact Us infoGE godexintl com Technical Services technikGE godexintl com Address Arnzhä uschen 36 D 42929 Wermelskirchen Germany 中国 Telephone 86 21 5665 1313 业务联系 shanghai godexintl com 技术支持 support godexintl com 信息发布与反馈 infoGC godexintl co...

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