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Ma inte na nc e And Ad justme nt

5.2 Tro ub le sho o ting

030

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If a ny p ro b le ms o c c ur tha t a re no t d e sc rib e d he re , p le a se c o nta c t yo ur d e a le r.

Pro b le m

So lutio n

The p rinte r is switc he d o n b ut the LED
d o e s no t lig ht up .

♦

C he c k the p o w e r sup p ly.

Ple a se se e the Se c tio n 2.6

The LED lig hts up re d a nd p rinting is
inte rrup te d .

♦

C he c k the so ftw a re se tting s (d rive r se tting s) o r c o mma nd c o d e s.

♦

Lo o k fo r the e rro r a le rt in the ta b le in Se c tio n 3.2. Erro r Ale rts.

♦

C he c k w he the r the p rint me c ha nism is c lo se d c o rre c tly.

Ple a se se e the Se c tio n 3.2

The la b e l sto c k p a sse s thro ug h the p rinte r
b ut no ima g e is p rinte d .

♦

Ple a se ma ke sure tha t the la b e l sto c k is lo a d e d the rig ht w a y up
a nd tha t it is suita b le ma te ria l.

♦

C ho o se the c o rre c t p rinte r d rive r.

♦

C ho o se the c o rre c t la b e l sto c k a nd a suita b le p rinting mo d e .

The la b e l sto c k ja ms d uring p rinting .

♦

C le a r the  p a p e r ja m. Re mo ve  a ny la b e l ma te ria l le ft o n the
the rma l p rint he a d  a nd  c le a n the  p rint he a d  using  a  so ft lint-fre e
c lo th d ip p e d  in a lc o ho l.

Ple a se se e the Se c tio n 5.1

The re is no p rinte d ima g e o n so me p a rts
o f the la b e l.

♦

C he c k w he the r a ny la b e l ma te ria l o r rib b o n is stuc k to the the rma l
p rint he a d .

♦

C he c k fo r e rro rs in the a p p lic a tio n so ftw a re .

♦

C he c k w he the r the sta rting p o sitio n ha s b e e n se t inc o rre c tly.

♦

C he c k the rib b o n fo r w rinkle s.

The re is no p rinte d ima g e o n p a rt o f the
la b e l o r the ima g e is b lurre d .

♦

C he c k the the rma l p rint he a d fo r d ust o r o the r d irt.

♦

Use the inte rna l “ ~T” c o mma nd to c he c k w he the r the the rma l p rint
he a d will c a rry o ut a c o mp le te p rint jo b .

♦

C he c k the q ua lity o f the p rint me d ium.

The p rinte d ima g e is p o sitio ne d
inc o rre c tly.

♦

C he c k w he the r the re is p a p e r o r d ust c o ve ring the se nso r.

♦

C he c k w he the r the la b e l sto c k is suita b le . C o nta c t yo ur sup p lie r.

♦

C he c k the p a p e r g uid e se tting s.

A la b e l is misse d o ut d uring p rinting .

♦

C he c k the la b e l he ig ht se tting .

♦

C he c k w he the r the re is d ust c o ve ring the se nso r.

♦

Run the a uto -d e te c tio n func tio n.

Ple a se se e the Se c tio n 3.3

The p rinte d ima g e is b lurre d .

♦

C he c k the d a rkne ss se tting .

♦

C he c k the the rma l p rint he a d fo r d ust o r d irt.

Ple a se se e the Se c tio n 5.1

♦

C he c k if the rib b o n is suita b le fo r la b e l sto c k.

Содержание G E300

Страница 1: ...G E300 G E330 THERMA L LA BEL PRINTER USER MA NUA L User Manual Version Issue Date P N GE300 series Rev 1 1 2019 01 30 920 017511 00 ...

Страница 2: ...pply Hub Co nne c ting T he Printe r T o T he Ho st Co mpute r Insta lling T he Drive r 004 004 005 009 012 013 015 3 Ope ra tion Pa ne l 018 3 1 3 2 3 3 LED Ope ra tio n Pa ne l Erro r Ale rts La b e l Ca lib ra tio n a nd Se lf T e st Pa g e 018 019 020 4 Ne tSe tting For Ethe rne t 021 4 1 4 2 Insta lling T he Ne tSe tting So ftwa re T he Inte rfa c e o f Ne tSe tting 021 022 5 Ma inte na nc e ...

Страница 3: ...00 4 Se rie s EN 61000 3 2 2000 EN 61000 3 3 1995 T he e q uipme nt a lso te ste d a nd pa sse d in a c c o rda nc e with the Euro pe a n Sta nda rd EN55022 fo r the b o th Ra dia te d a nd Co nduc te d e missio ns limits GE300 SERIES T O WHICH T HIS DECLARAT ION RELAT ES IS IN CONFORMIT Y WIT H T HEFOLLOWING ST ANDARDS EN55022 1998 CLSPR 22 Cla ss A EN55024 1998 IEC 61000 4 Se ria l EN61000 3 2 2...

Страница 4: ... r is o ff b e fo re plug g ing the po we r c o nne c to r into the po we r ja c k 4 It is re c o mme nde d tha t yo u c o nne c t the printe r to a surg e pro te c to r to pre ve nt po ssib le tra nsie nt o ve rvo lta g e da ma g e 5 Be c a re ful no t to g e t liq uid o n the e q uipme nt to a vo id e le c tric a l sho c k 6 Fo r sa fe ty a nd wa rra nty re a so ns ONLY q ua lifie d se rvic e pe...

Страница 5: ...ncluded with your printer 001 USB Cable CD Including QLabel software and G300 user manual Ribbon Module Empty Ribbon Core Ribbon Power Adapter Power Cord AC Adapter Label Supply Module Label Supply Hub Label Stock G300 Quick Guide GE300 series Label Stopper Plate Package content and Logo style may vary per region ...

Страница 6: ...erview Re a r Vie w T OP COVER COVER OPEN BUT T ONS Re le a se b utto ns fo r o pe ning the printe r c o ve r LED INDICAT OR FEED BUT T ON LED OPERAT ION PANEL ET HERNETPORT POWER SLOT POWER SWIT CH ON OFF FAN FOLD LABELINSERT Fe e d slo t fo r c o ntinuo us la b e ls USB PORT SERIALPORT ...

Страница 7: ...SE LATCH Left RELEASE LATCH Right RIBBON REWIND WHEEL HOLDER OF RIBBON REWIND CORE 003 Open The Printing Mechanism LABEL GUIDE Right PLATEN LABEL GUIDE Left PRINTING MECHANISM RIBBON SUPPLY WHEEL HOLDER OF RIBBON SUPPLY CORE PRINT HEAD LABEL SENSOR ...

Страница 8: ...the release buttons on both sides of the printer housing and lift the cover 004 COVER OPEN BUTTONS Release buttons for opening the printer cover Pressing the button Pressing the button Lift the printing mechanism Pressing Pressing RELEASE CATCHES 2 2 Open The Printing Mechanism Pressing The Release Catches Release and lift the printing mechanism ...

Страница 9: ...e 1 Atta c h the rib b o n to the e mpty rib b o n c o re with the a dhe sive strip a t the e nd o f the rib b o n 2 Wind the rib b o n a ro und the e mpty rib b o n c o re fo r 2 to 3 c irc le s Stic k o n e mpty rib b o n c o re No tc h o n le ft side A NEW RIBBON MODULE RIBBON SUPPLY RIBBON REWIND 3 A rib b o n mo dule is a sse mb le d a s b e lo w ...

Страница 10: ...ig ht ha nd sid e o f rib b o n first RIBBON SUPPLY MODULE Rig ht sid e Push the rib b o n to tig hte n the spring o f the ho ld e r HOLDER SPRING OFHOLDER Alig n the rib b o n c o re to the ho ld e r Le ft sid e NOT CH OFRIBBON CORE SPOKE GEAR Ro ta te the g e a r fo r a lig nme nt if ne c e ssa ry Alig n the no tc h o f the rib b o n c o re to the spo ke ...

Страница 11: ...ibbon O n T he Printe r For Ribbon Re wind Module RIBBON REWIND MODULE 1 Plac e the rig ht hand side o f e mpty ribbo n c o re first Rig ht side Alig n the e mpty ribbo n c o re to the ho lde r HOLDER Push the e mpty ribbo n c o re to tig hte n the spring o f the ho lde r SPRING OFHOLDER Clo se the printing me c hanism ...

Страница 12: ... n c o re 4 Rib b o n lo a ding c o mple te d 3 T urn the rib b o n re wind whe e l to tig hte n the rib b o n until it ha s no wrinkle s RIBBON REWIND WHEEL Wind to b a c k Le ft side Le ft side SPOKE NOT CH OFRIBBON CORE Alig n the no tc h o f e mpty rib b o n c o re to the spo ke ...

Страница 13: ...e Installation LABELST OCK LABELSUPPLY HUB 1 Pla c e the la b e l sto c k o n the la b e l supply hub a tta c h the la b e l g uide pla te s to the la b e l sto c k ho lde r Pla c e o n the rib b o n hub A NEW LABELROLLMODULE 2 A la b e l ro ll mo dule is a sse mb le d a s b e lo w ...

Страница 14: ... Module On The Printer 1 Release the printing mechanism and lift it 2 Place the label roll module on the printer Place on the printer Open the printing mechanism 3 Pass the label through the printing mechanism Through the printing mechanism ...

Страница 15: ...and adjust the labe l g uide to the labe l width T he labe l g uide will he lp to pre ve nt the labe l swaying 5 Clo se the printing me c hanism and to p c o ve r to c o mple te the labe l lo ading LABELGUIDES T hro ug h the labe l g uide s Clo se the printing me c hanism ...

Страница 16: ...2 Printe rSe tup 2 5 Lo ading T he Labe l Supply Hub 012 1 Cores Lo ading the labe l supply hub fo r1 c o re s 1 5 Cores Lo ading the labe l supply hub fo r1 5 c o re s ...

Страница 17: ... we r a da pte r to the printe r a nd c o nne c t the plug o f the po we r a da pte r to the so c ke t o f the wa ll GE300 T HERMALLABELPRINT ER POWER ADAPT ER T HEWALL SOCKET SLOT JACK PLUG T his e q uipme nt must b e e a rthe d T he po we r plug must b e c o nne c te d to a pro pe rly wire d e a rth g ro und so c ke t o utle t An impro pe rly wire d so c ke t o utle t c o uld pla c e ha za rdo u...

Страница 18: ... the USB pa ra lle l c a b le to the printe r a nd ho st c o mpute r 4 Switc h o n the printe r T he LED indic a to r sho uld no w lig hts up GE300 T HERMALLABELPRINT ER USB CABLE PC SOCKET USB PORT PLUG PLUG Switc h o n LED INDICAT OR ...

Страница 19: ...pe n the Se agull Drive rs fo lde ro n the CD Se le c t the ic o n fo rthe drive rfile and c lic k it to start the installatio n 2 Fo llo w the instruc tio ns o n the sc re e n T he Drive rWizard guide s yo u thro ugh the installatio n pro c e dure Se le c t Install printe rdrive rs 3 Spe c ify yo urprinte rmo de l Godex GE300 ...

Страница 20: ... is c o mplete a summary o f the printersettings is displayed Chec k whetherthe printersettings are c o rrec t and c lic k Finish to start c o pying the driverfiles Wait until c o pying is c o mplete then finish the installatio n 5 Entera printername and assign the appro priate rights Godex GE300 Godex GE300 Godex GE300 ...

Страница 21: ...2 PrinterSetup 017 7 Onc e the driverinstallatio n is c o mplete the new printersho uld appearin the Printers and Faxes fo lder Godex GE300 Godex GE300 ...

Страница 22: ... la b e ls pre ssing the FEED b utto n will mo ve o nly o ne la b e l If the la b e l do e s no t sto p a t the c o rre c t po sitio n yo u ne e d to run the a uto de te c tio n func tio n o n the la b e l sto c k ple a se se e Se c tio n 3 3 La b e l Ca lib ra tio n a nd Se lf T e st LED INDICAT OR FEED BUT T ON LED OPERAT ION PANEL LED Indic ato r Status De sc riptio n Gre e n Standb y T he prin...

Страница 23: ...e ttings Erro r No rib bo n is lo ade d but the rmal tra nsfe rmo de is se le c te d a s printing mo de 1 T o wo rk in the rmal transfe rmo de lo ad a ribb o n 2 Alte rna tive ly se le c t the dire c t the rmal printing mo de Me mo ry Erro r T he me mo ry is full T he printe ralso prints the me ssa ge Me mo ry full De le te da ta yo u no lo nge rne e d fro m the printe rme mo ry Unable to find fil...

Страница 24: ...t a re liste d b e lo w Mo de l Ve rsio n USB ID se tting Se ria l po rt se tting MAC a ddre ss o f Ethe rne t po rt IP pro to c o l se tting IP a ddre ss o f Ethe rne t po rt Ga te wa y se tting Ne tma sk se tting Numb e r o f DRAM insta lle d Ima g e b uffe r size Numb e r o f fo rms Numb e r o f g ra phic s Numb e r o f fo nts Numb e r o f Asia n fo nts Numb e r o f Da ta b a se s Numb e r o f ...

Страница 25: ...w be lo w ste ps 5 Clic k Ne xt to start the installatio n 6 Onc e the installatio n is c o mple te d yo u will se e the Ne tSe tting ic o n o n yo urde skto p 1 Inse rt the pro duc t CD in the CD DVD drive o f the ho st c o mpute rand o pe n the Ethe rne t fo lde ro n the CD 2 Se le c t the ic o n fo rthe Ne tSe tting installatio n file and c lic k it to start the installatio n 3 Fo llo w the ins...

Страница 26: ...e whic h c an c o nfigure diffe re nt type s o f ne two rk se ttings But fo rthe data se c urity re aso n yo u ne e d c o rre c t passwo rd to e nte rthe c o nfiguratio n page s Clic k the magnifie ric o n to se arc h the Go de x printe rs whic h are c o nne c te d via Ethe rne t po rt in yo u ne two rk e nviro nme nt Onc e a c o nne c te d Go de x printe ris de te c te d it will be liste d o n th...

Страница 27: ...CP if yo u find the IP Addre ss as IP 169 254 229 88 Ne tmask 255 255 0 0 Gate way invariable last value the IP Addre ss is invalid Yo u c an pre ss Se t butto n to apply the se tting s and Re Ge t butto n to re fre sh the se tting value s IP Se tting T he IP Se tting tab c an c hang e the printe rname Po rt numbe r Gate way se tting and the passwo rd fo rc o nfig uring the printe r Yo u c an also...

Страница 28: ...Se tting Ne tSe tting will se nd the ale rt me ssage s to de signate d mail ac c o unt whe n the e rro rhappe ne d o n printe r T he ale rt me ssage s are se nt by SMT P Simple Mail T ransfe rPro to c o l o rSNMP Simple Ne two rk Manage me nt Pro to c o l Yo u c an se t o rc hange the c o nfiguratio ns o f SMT P and SNMP o n this Ale rt Path Se tting tab ...

Страница 29: ...d Re Ge t butto n to re fre sh the se tting value s Alert Message Setting Fo rthe ale rt me ssage no tific atio n func tio n yo u c an de c ide whic h e rro rc ase s ne e d to be se nt o ut to the o pe rato r Mo re o ve r the ale rt me ssage s c an be se t to be se nt by SMT P SNMP o rbo th ...

Страница 30: ... n to apply the se ttings and Re Ge t butto n to re fre sh the se tting value s Printer Configuration Se t o rc hange the c o nfiguratio ns o f c o nne c te d printe r Mo st o f ke y se ttings fo rthe printero pe ratio n c an be do ne by this se tting page GE300 ...

Страница 31: ...rCommand T he Use rCo mmand tab pro vide s a c o mmunic atio n inte rfac e fo ro pe rato rto c o ntro l the printe r Input printe r c o mmands in Input Co mmand windo w and pre ss Se nd Co mmand butto n the c o mmands will be se nt to the printe r Fo rso me c o mmands that will re turn re spo nse me ssag e the me ssag e will be displaye d in Output Me ssag e windo w ...

Страница 32: ...k to fac to ry de fault Firmware Download On Firmware Do wnlo ad tab the c urre nt ve rsio n o f printe r firmware will be sho we d o n the sc re e n If yo u ne e d to update the printe r firmware just spe c ify the file lo c atio n o f firmware file and pre ss Start Do wnlo ad Firmware butto n T he printe r firmware the n c an be update d re mo te ly BOOT 1 000a1 F W GE300 1 000a ...

Страница 33: ...er lifespan of the print head Cleaning Steps Here is how you clean the print head 1 Switch off the printer 2 Open the printer cover 3 Release the printing mechanism and lift it 4 Remove the ribbon 5 To remove any label residue or other dirt from the print head see red arrow please use a soft lint free cloth dipped in alcohol The print head should be cleaned once a week Please make sure that there ...

Страница 34: ...e d in alc o ho l Ple a se se e the Se c tio n 5 1 T he re is no printe d ima ge o n so me pa rts o f the lab e l Che c k whe the ra ny la be l ma te rial o r ribb o n is stuc k to the the rmal print he a d Che c k fo re rro rs in the applic a tio n so ftwa re Che c k whe the r the sta rting po sitio n ha s be e n se t inc o rre c tly Che c k the rib bo n fo rwrinkle s T he re is no printe d ima g...

Страница 35: ...ne t Control Pane l One T ri c o lo r LED Po we r Gre e n Ora ng e a nd Re d Func tio n Ke y FEED Vista Windows 7 8 1 and 10 Windows Server 2012 2016 MAC Linux TTF Fonts TTF Fonts TTF Fonts Bold Italic Underline 0 90 180 270 rotatable 0 90 180 270 rotatable single characters 0 90 180 270 rotatable TTF Fonts Bold Italic Underline 0 90 180 270 rotatable Calibration Button 6x16 24x24 Traditional Chin...

Страница 36: ...tho ut no tic e All c o mpa ny a nd o r pro duc t na me s a re tra de ma rks a nd o r re g iste re d tra de ma rks o f the ir re spe c tive o wne rs Minimum print he ig ht spe c ific a tio n c o mplia nc e c a n b e de pe nde nt o n no n sta nda rd ma te ria l va ria b le s suc h a s la b e l type thic kne ss spa c ing line r c o nstruc tio n e tc Go de x is ple a se d to te st no n sta nda rd ma ...

Страница 37: ...ug RXD T XD DT R GND DSR RT S CT S RI Co mpute r 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 5V ma x 500mA T XD RXD N C GND RT S CT S RT S N C Printe r T he to ta l c urre nt to the se ria l po rt ma y no t e xc e e d 500mA USB Pin NO 1 2 3 4 Func tio n VBUS D D GND Ethernet PIN NO FUNCT ION 1 T ra nsmit Plus 2 T ra nsmit Minus 3 Re c e ive Plus 4 Bia s o f T ransmissio n 5 NC 6 Re c e ive Minus 7 Bia s o...

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