GETTING STARTED is really easy and the following guide will answer any
questions you may have about it.
1. I have connected my TV however I am getting a no signal error message.
What could the problem be?
Given that the GO TV network access card is paired to work only with the digital
set-top box provided you must ensure that you check the following:
- Coaxial antenna cable is plugged into the correct RF/Antenna input. Refer to
’Connecting your T50CX Digital Set-Top Box (STB) to your TV set’
section
in this user guide.
- Check that the Antenna and wiring system are all correctly installed
2. Why is the device telling me that I have no access?
You may have inserted an incorrect GO TV network access card. Please ensure
that you have inserted the correct GO TV network access card which is paired with
the specific digital set-top box.
3. I connected the digital set-top box. Whilst I could see the picture on screen,
no sound is available. What could the problem be?
- If you connected the STB using the SCART cable ensure that you have
inserted the SCART cable correctly.
- If you connected the STB using the RCA cables, ensure that you have
connected the RCA cables correctly.
4. Why is the device telling me that I have an incorrect card?
This could be that you may have inserted the GO TV network access card
incorrectly. Check that the magnetic chip is faced upwards in the TV card slot.
Further Help
Do you still have any further questions? If so, feel free to give our 24/7 Customer
Care Centre a call on
8007 2121
, and our team will be able to guide you further.
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