Customer Information
12-1
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . 12-1
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . 12-3
Customer Assistance for Text
Telephone (TTY) Users . . . . . 12-4
Online Owner Center . . . . . . . . 12-4
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 12-5
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 12-6
Scheduling Service
Appointments . . . . . . . . . . . . . . 12-8
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 12-8
Collision Damage Repair . . . 12-10
Service Publications
Ordering Information . . . . . . 12-12
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 12-13
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . 12-14
Reporting Safety Defects to
General Motors . . . . . . . . . . . 12-14
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 12-15
Event Data Recorders . . . . . . 12-15
OnStar
®
. . . . . . . . . . . . . . . . . . . . 12-16
Navigation System . . . . . . . . . 12-16
Radio Frequency
Identification (RFID) . . . . . . . 12-16
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 12-16
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE:
Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service or
parts manager, contact the owner of
the dealership or the general
manager.
Содержание GMC 2010 Terrain Navigation System
Страница 6: ...vi Introduction 2 NOTES ...
Страница 26: ...1 20 Keys Doors and Windows 2 NOTES ...
Страница 88: ...2 62 Seats and Restraints 2 NOTES ...
Страница 95: ...Instruments and Controls 4 3 2 NOTES ...
Страница 96: ...4 4 Instruments and Controls Instrument Panel Overview ...
Страница 104: ...4 12 Instruments and Controls Instrument Cluster United States Version Shown Canada Similar ...
Страница 280: ...9 6 Vehicle Care Engine Compartment Overview 2 4L L4 Engine ...
Страница 282: ...9 8 Vehicle Care 3 0L V6 Engine ...
Страница 366: ...9 92 Vehicle Care 2 NOTES ...
Страница 377: ...Service and Maintenance 10 11 Maintenance Record cont d Date Odometer Reading Serviced By Services Performed ...
Страница 378: ...10 12 Service and Maintenance Maintenance Record cont d Date Odometer Reading Serviced By Services Performed ...
Страница 382: ...11 4 Technical Data Engine Drive Belt Routing 2 4L L4 Engine 3 0L V6 Engine ...