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Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
Customer Information
401
Customer Information
Customer Information
Customer Satisfaction Procedure . . . . . . 401
Customer Assistance Offices . . . . . . . . . . . 403
Customer Assistance for Text Telephone
(TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . 403
Online Owner Center . . . . . . . . . . . . . . . . . . 403
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404
Roadside Assistance Program . . . . . . . . . 404
Scheduling Service Appointments . . . . . 405
Courtesy Transportation Program . . . . . 406
Collision Damage Repair . . . . . . . . . . . . . . 407
Publication Ordering Information . . . . . 408
Radio Frequency Statement . . . . . . . . . . . 409
Reporting Safety Defects
Reporting Safety Defects to the United
States Government . . . . . . . . . . . . . . . . . . 409
Reporting Safety Defects to the
Canadian Government . . . . . . . . . . . . . . . 409
Reporting Safety Defects to General
Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 410
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . 410
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . 410
Event Data Recorders . . . . . . . . . . . . . . . . . . 411
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411
Infotainment System . . . . . . . . . . . . . . . . . . 411
Customer Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Chevrolet. Normally,
any concerns with the sales transaction or
the operation of the vehicle will be resolved
by your dealer's sales or service
departments. Sometimes, however, despite
the best intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE :
Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service, or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO :
If after contacting a member
of dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call the Chevrolet Customer Assistance
Center at 1-800-222-1020. In Canada, call
General Motors of Canada Customer Care
Centre at 1-800-263-3777 (English),
or 1-800-263-7854 (French).