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Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada-15498924) -
2022 - CRC - 2/11/21
Customer Information
239
Customer Information
Customer Information
Customer Satisfaction Procedure . . . . . . 239
Customer Assistance Offices . . . . . . . . . . . 241
Customer Assistance for Text Telephone
(TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Online Owner Center . . . . . . . . . . . . . . . . . . 241
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Roadside Assistance Program . . . . . . . . . . 242
Scheduling Service Appointments . . . . . . 243
Courtesy Transportation Program . . . . . 244
Collision Damage Repair . . . . . . . . . . . . . . . 245
Publication Ordering Information . . . . . . 246
Radio Frequency Statement . . . . . . . . . . . 247
Reporting Safety Defects
Reporting Safety Defects to the United
States Government . . . . . . . . . . . . . . . . . . 247
Reporting Safety Defects to the
Canadian Government . . . . . . . . . . . . . . . 247
Reporting Safety Defects to General
Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . 248
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . 248
Event Data Recorders . . . . . . . . . . . . . . . . . 249
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Infotainment System . . . . . . . . . . . . . . . . . . 249
Customer Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Buick. Normally, any
concerns with the sales transaction or the
operation of the vehicle will be resolved by
your dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE :
Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service, or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO :
If after contacting a member of
dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call 1-800-521-7300. In Canada, contact
General Motors of Canada Customer Care
Centre at 1-800-263-3777 (English) or
1-800-263-7854 (French).