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GMC Yukon/Yukon XL Owner Manual - 2013 - CRC 2nd edition - 8/15/12
13-4
Customer Information
Customer Satisfaction
Procedure (Mexico)
Did you get the Warranty Extension
Plan? This plan is recommended by
General Motors to supplement the
warranty included with the new
vehicle purchase.
See your dealer for details.
Customer Assistance
Procedure
Owner satisfaction and goodwill are
very important to your dealer and
General Motors.
Normally, any problem with the
transaction, sale, or usage of the
vehicle must be handled by your
dealer sales or service departments.
However, we recognize that despite
the good intentions of all parties
involved, sometimes a
misunderstanding may occur.
If you have a problem that has not
been satisfactorily handled through
the normal means, we suggest the
following steps:
STEP ONE
Explain your case to your dealer
service agent, service manager,
dealer sales agent, or sales
manager, depending on your case.
Make sure that they have all
necessary information. They are
interested in your continual
satisfaction.
STEP TWO
If you are not satisfied, please
contact the general manager or your
dealership owner to ask for their
help. If they are not able to resolve
your case, ask them to contact the
right people at General Motors for
support, if needed.
STEP THREE
If your case is not resolved in a
reasonable amount of time by your
dealer, please call the General
Motors Customer Assistance
Center (CAC) and provide the
following information:
.
Name
.
Address
.
Phone number
.
Model year
.
Brand
.
Vehicle Identification
Number (VIN)
.
Mileage
.
Delivery date
.
Description of the problem
.
Dealership name
.
Dealership address
See
Customer Assistance Offices
(U.S. and Canada) on page 13
‑
5
or
Customer Assistance Offices
(Mexico) on page 13
‑
5
.
Содержание 2013 GMC Yukon/Yukon XL
Страница 6: ...Black plate 6 1 GMC Yukon Yukon XL Owner Manual 2013 CRC 2nd edition 8 15 12 vi Introduction 2 NOTES...
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Страница 264: ...Black plate 14 1 GMC Yukon Yukon XL Owner Manual 2013 CRC 2nd edition 8 15 12 8 14 Climate Controls 2 NOTES...
Страница 383: ...Black plate 35 1 GMC Yukon Yukon XL Owner Manual 2013 CRC 2nd edition 8 15 12 Vehicle Care 10 35...
Страница 449: ...Black plate 5 1 GMC Yukon Yukon XL Owner Manual 2013 CRC 2nd edition 8 15 12 Service and Maintenance 11 5...
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Страница 488: ...Black plate 22 1 GMC Yukon Yukon XL Owner Manual 2013 CRC 2nd edition 8 15 12 13 22 Customer Information 2 NOTES...
Страница 510: ...Black plate 14 1 GMC Yukon Yukon XL Owner Manual 2013 CRC 2nd edition 8 15 12 i 14 INDEX 2 NOTES...