Black plate (4,1)
GMC Sierra Denali Owner Manual - 2012 - 2nd - 11/10/11
13-4
Customer Information
Customer Assistance
Procedure
Owner satisfaction and goodwill are
very important to your dealer and
General Motors.
Normally, any problem with the
transaction, sale, or usage of the
vehicle must be handled by your
dealer sales or service departments.
However, we recognize that despite
the good intentions of all parties
involved, sometimes a
misunderstanding may occur.
If you have a problem that has not
been satisfactorily handled through
the normal means, we suggest the
following steps:
STEP ONE
Explain your case to your dealer
service agent, service manager,
dealer sales agent, or sales
manager, depending on your case.
Make sure that they have all
necessary information. They are
interested in your continual
satisfaction.
STEP TWO
If you are not satisfied, please
contact the general manager or your
dealership owner to ask for their
help. If they are not able to resolve
your case, ask them to contact the
right people at General Motors for
support, if needed.
STEP THREE
If your case is not resolved in a
reasonable amount of time by your
dealer, please call the General
Motors Customer Assistance
Center (CAC) and provide the
following information:
.
Name
.
Address
.
Phone number
.
Model year
.
Brand
.
Vehicle Identification
Number (VIN)
.
Mileage
.
Delivery date
.
Description of the problem
.
Dealership name
.
Dealership address
See
or
Customer Assistance Offices
(Mexico) on page 13
.
Содержание 2012 GMC Sierra Denali
Страница 6: ...Black plate 6 1 GMC Sierra Denali Owner Manual 2012 2nd 11 10 11 vi Introduction 2 NOTES...
Страница 108: ...Black plate 56 1 GMC Sierra Denali Owner Manual 2012 2nd 11 10 11 3 56 Seats and Restraints 2 NOTES...
Страница 182: ...Black plate 10 1 GMC Sierra Denali Owner Manual 2012 2nd 11 10 11 6 10 Lighting 2 NOTES...
Страница 185: ...Black plate 3 1 GMC Sierra Denali Owner Manual 2012 2nd 11 10 11 Infotainment System 7 3 Operation AM FM Radio...
Страница 242: ...Black plate 60 1 GMC Sierra Denali Owner Manual 2012 2nd 11 10 11 7 60 Infotainment System 2 NOTES...
Страница 250: ...Black plate 8 1 GMC Sierra Denali Owner Manual 2012 2nd 11 10 11 8 8 Climate Controls 2 NOTES...
Страница 338: ...Black plate 88 1 GMC Sierra Denali Owner Manual 2012 2nd 11 10 11 9 88 Driving and Operating 2 NOTES...
Страница 378: ...Black plate 40 1 GMC Sierra Denali Owner Manual 2012 2nd 11 10 11 10 40 Vehicle Care...
Страница 438: ...Black plate 100 1 GMC Sierra Denali Owner Manual 2012 2nd 11 10 11 10 100 Vehicle Care 2 NOTES...
Страница 443: ...Black plate 5 1 GMC Sierra Denali Owner Manual 2012 2nd 11 10 11 Service and Maintenance 11 5...
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