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Types of Trouble and Their Solutions
Symptoms and Cause and/or Corrective Actions
1
If the SNOW STORM does not generate snow, review the following checklist.
a)
When turned “ON”, is the Fan Operating? (Air is shooting out the nozzle of the SNOW STORM).
Yes:
Move on to (b)
No:
Check the electric plug interface at the outlet connection, and make sure the remote connector
is connected to the main unit. Check to see if the power switch is “ON” on the main unit. A red
LED light should be illuminated on the back of the SNOW STORM when power is “ON”. Make
sure that the DMX settings meet your desired criteria (see the DMX section of this manual-the
unit should always be operating with settings between 880-899). Also, the LED light on the
remote should be illuminated (blinking) if the main power is “ON” and the DMX setting is in the
900s. A constant light will illuminate on the remote if snow is being generated. If the lights are
not illuminated, call customer service at 256-229-5551 or the 24 hr tech line at 256-229-5551
Option 2.
b)
Is the Pump Operating?
Yes:
If you feel the clear plastic tube vibrating, then the pump is operating.
Go to (c)
No:
Recheck the DMX settings per the DMX settings in the manual. The unit should always
operate and blow snow with settings between 880 and 899.
Contact customer service at 256-229-5551 or 256-229-5551 Option 2.
c)
Check to see if the tube is fully submerged in solution and is not pinched. A hole in the hose
would require replacement. It sometimes takes up to 2 minutes for the self-priming pump to
saturate the nozzle sock with liquid.
d)
Set the Rotary Switch between 880 and 899 to prove that the unit operates.
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e)
Create a new “Solution Mixture”, per the instructions, if the nozzle sock is saturated with liquid
but no snow is being made.
Is the Snow generated very wet or light in volume? Always allow two minutes or so for the SNOW
STORM to come to full operation after an extended storage or for the first time operating.
f)
Remake another batch of your recipe solution, and check your water to solution ratio carefully.
g)
Make sure the clear tube is completely submerged in the solution.
h)
Contact customer service at 256-229-5551, or the 24 hr tech line at 256-229-5551 Option 2.
Technical Service or Purchasing Global Special Effects™ Liquid Solutions:
Use customer service at 256-229-5551
The fan is not turning on. The fan has its own controller on the back of the machine.
24 Hour Technical Service - Off Hours 256-229-5551 Option 2
