LSA6000 User Manual, March 2021
50
© 2017 Global Payments Inc.
CONFIDENTIAL
Error
Code
Error Description
Corrective Action
C0021
Double detect sensor is not cleared
Check dispenser for jammed bills and reinitialize
the machine.
C0022
1st cassette inlet sensor not cleared
Check dispenser and cassette for jammed bills.
C0023
Cassette exit sensor (L+R) not cleared
Check dispenser for jammed bills and reinitialize
the machine.
C0028
Count sensors not cleared
Check dispenser for jammed bills and reinitialize
the machine.
C0030
Main Motor encoder is not synchronized
Turn dispenser over by hand and reinitialize. (May
require repair.)
C0031
Forward motor encoder not synchronized
Turn dispenser over by hand and reinitialize. (May
require repair.)
C0032
1st cassette inlet sensor not cleared
Check for notes where the cassette engages the
dispenser.
C0033
Undefined
C0036
Exit sensor blocked while initializing
Clear any notes which may be blocking the exit
sensor.
C0037
Invalid response (or no response) from
double detect sensor
Verify the connection to the double-detect module.
C0039
Solenoid not responding
Verify the function of the gate solenoid.
C003A
Too many notes requested during a test
dispense
Test dispense failed; rerun the test and check
notes.
C0041
Failed (5 times) to dispense a note after a
successful dispense
Check why notes are rejecting following at least
one successful dispense (in the same transaction).
C0042
Undefined
C0043
10 Notes rejected in a row (single
transaction)
Check the notes in the cassette. Check reject
analysis for source of rejected notes (long note,
double-detect, etc.).
C0044
5 notes consecutively rejected
Check reject analysis for cause of rejected notes.
C0045
Note count sensor reporting mismatch
Verify count of notes in the cassette against the
settlement.
C0046
Undefined
C0047
1st cassette failed to dispense a note
The most common reason for this error is cassette
is empty. Verify that there are notes in cassette 1.
Check the quality of the notes and condition of the
pick rollers.
C0049
Dispense request
of “0” notes
Check setup of CDU in Operator Menu; dispenser
may need reprogramming.
C004A
First cassette exit sensor (#6, #7) not clear
Clear the note path of any notes or obstructions.
C004D
1st cassette not inserted
Check cassette and verify that it is inserted
properly.
C004E
2nd cassette not inserted
Check cassette and verify that it is inserted
properly.
C0050
AP does not receive response after
dispense request
AP did not validate dispense command. This is an
AP software fault, not CDU.
C0051
Exceeded maximum number of notes
dispensed (150 in a single trans)
Check reject analysis and verify test dispense.
C0052
1st cassette inlet sensor not cleared
Check for notes where the cassette engages the
dispenser.
C0053
Abnormal amount of double-detect failures
during dispense
Check condition of double-detect module.
Check quality of notes and pick rollers.
