Trouble
s
hooting
Notice
1.
For technical update, there may
be deviation of the actual items from
what
is on the manual. We
express our apologies. Please refer to your actual product and
app
.
2.
Smart air conditioner
app
can be altered without notice for quality improvement and also be deleted
depending on the circumstances of manufacturing firms.
3.
In
the
case Wi-Fi signal strength is weakened,
the
smart
app
may be disconnected
, so make
sure the
indoor
unit
is close
to
a
wireless router.
4.
DHCP server function should be activated for wireless router.
5. I
nternet connection may fail
due
to a
firewall problem. In this case, contact your internet
service
provider.
6.
For smart phone system security and network setting
s
, make sure
the s
mart air conditioner
app
is
trusted.
Description
Analysis of
C
ause
Air conditioner
can't be configured
successfully
1.
Check the mobile connected WLAN router SSID and password is correct
.
2.
Check whether there are additional settings of WLAN router as shown below.
1)
Firewall by router itself or by PC
2)
MAC address filtering
3)
Hidden SSID
4)
DHCP server
Reboot WLAN router, mobile device
,
and air conditioner (WLAN module) and connect
air conditioner by CF mode again. Before rebooting, check
that nobody
has already
connected to
the
same air conditioner.
1.
When air conditioner (WLAN module) is rebooted and app
displays Device remove, ignoring this confirmation will lead to mobile
device
losing control permission of the air conditioner.
You will need to connect the air conditioner by CF mode again.
2.
In case of power failure, mobile device will lose control permission
s
of air
conditioner for 3 minutes after power failure. (Notification will now show
up on
the mobile device.)
If you cannot control the app (air conditioner) even after power restored,
you
will need to connect the air conditioner by CF mode again.
Mobile can't control
air conditioner
1. App display
s a
ir conditioner
d
evice offline. Please check the following conditions.
1)
The air conditioner has been reconfigured.
2)
Air conditioner out of power.
3)
Router out of power.
4)
Air conditioner can't connect to router.
5)
Air conditioner can't connect to network through the router.
6)
Mobile device can't connect to network.
2. After adding the device, it disappears in device list.
Hold and slide down to refresh the device list. If
there is
no change, shut down the app
,
and start
again.
Mobile can't find air
conditioner
30
Electronic Window
Air Conditioner