12
nOTe:
Do not return this product to the store. For questions on operation, assembly, or parts, please contact us at www.homedepot.com
or 1-877-527-0313.
Problem
Possible cause
Suggested Solution
The water dispenser
is leaking.
The drain cap and silicone seal are not secure.
Ensure the seal is secure in the drain plug, and
tighten the drain cap.
Water was poured directly into the bottle support collar
and overflowed.
Drain by pressing the dispenser buttons.
The water is not hot or
cold enough.
All the water in the tank has been used.
Replace the empty bottle with a full one, and wait
approximately 1 hour for the water to cool /
15 minutes for the water to heat.
The unit is unplugged.
Plug the unit into the outlet.
The hot water power switch is not activated.
Activate the power ON/OFF switch.
The circuit breaker in your home is tripped, or the fuse
has blown.
Reset the breaker, or replace the fuse.
The temperature limit tripped.
Allow the temperature of the hot water tank to cool
for approximately 30 minutes. Reset the hi-limit
thermostat by pressing the reset button (J) located
on the rear side of the unit.
The thermostat needs to be adjusted to a cooler
setting.
Adjust the thermostat between Min. (cool) and Max.
(colder) levels to achieve the desired temperature.
The water dispenser is not
dispensing water.
The water bottle is empty.
Replace the empty bottle with a full one.
Mineral deposits are clogging the tanks.
See “Cleaning the Inside of the Dispenser”.
There is a possible air pocket.
Push down on the dispenser buttons to prime the
unit.
There is possible ice buildup because the thermostat is
set too cold.
Unplug the unit overnight, then reset. Set the
thermostat to Min., slowly increasing based on your
use and need for cold water.
The water dispenser is
noisy.
The bottle is making a gurgling noise as it fills
the tank.
This is normal.
The water dispenser is not level.
Make sure the dispenser is on an even surface that
can support its full weight.
Troubleshooting
