20
3
In what scenario does
the user have to
factory reset Android
phone?
In the following scenarios user needs to reset his phone.
a) Phone not responding
b) Phone automatically Restarting
c) Erratic behavior of phone
d) Bad Battery backup or charging issues
e) Apps not working
f) Deleted any pre-installed apps by mistake
g) Erased customer data & settings
h) To remove an account.
Note:
If the problem persists, please visit your nearest
Service Center.
4
How to connect
device via portable
hotspot?
Please follow the listed steps.
a) Plug in your USB cable and connect it to PC.
b) Settings -> More -> Tethering & Portable hotspot->
Select USB tethering.
Let it install all the drivers first and after that you will be
connected to Internet automatically. Drivers can be
downloaded from our Website: http://gionee.co.in
5
How to connect your
device as USB mass
storage?
Please follow the listed steps.
a) Plug in USB cable and connect it to PC.
b) Select File copy.
Let all the drivers install first and then your Device will be
connected as a USB Mass Storage. Drivers can be
downloaded from our website
http://gionee.co.in.
6
How to add Data
Account or APN
settings?
All GiONEE Smart phones come with Pre-loaded
Internet Settings. User needs to insert SIM and turn the
Data Connectivity On. The phone will automatically
detect settings.
7
How to do Data
account or APN
setting if user has
edited or erased
pre-installed data
settings?
There are two ways to resolve it.
a) Do Reset Factory Default Setting.
b) Settings-> Mobile Networks->Access Point Names->
Add new APN / Reset to default / Edit access point
8
How to select Data
mode (Auto or GSM or
WCDMA)?
Settings-> Mobile Networks->Preferred Networks
Type-> Select Mode as per your need from 4G/3G/2G
(Auto), 3G/2G, 3G only or 2G only.
9
How to reboot or reset
to factory settings?
Power off the phone->Press and Hold Volume up and
Power key-> Select the option based on your
requirement.
