9
Ginnys.com 800-544-1590
TROUBLESHOOTING
Problem
Possible cause
Solution
The air fryer does not
work
It is not plugged into an
outlet
The safety switch is not
engaged
Plug it in
Ensure basket and tray
are inserted properly
The food is not done
Too much food in the
basket
Temperature is too low
Cooking time is too
short
Cook smaller amounts
Increase the
temperature
Increase the cooking
time
The food is cooked
unevenly
Some foods need to
be shaken part way
through the cooking
time
Shake the basket once
or twice during the
cooking time to shuffle
the food pieces
I cannot slide the frying
tray into the main body
There is too much food
in the basket
The basket is not placed
in the tray correctly
Cook smaller amounts
Gently push the basket
down into the tray until
you hear a click
The air fryer starts
smoking
You are cooking greasy
food
The tray still contains
greasy residue from
previous use
Keep the temperature
under 1800F when
cooking greasy food
Clean the basket and
tray after each use