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Important information
Warranty and repair
Gilat Satcom (“Gilat”) performs testing and inspection to verify the quality and reliability of our
products. Gilat uses every reasonable precaution to ensure that each unit meets specifications before
shipment. Customers are asked to advise their incoming inspection, assembly, and test personnel as to
the precautions required in handling and testing our products. Many of these precautions are to be
found in this manual.
The products are covered by the following warranties:
General Warranty
Gilat warrants to the original purchaser all standard products sold by Gilat to be free of defects in
material and workmanship for 24 months from date of shipment from Gilat. During the warranty period,
Gilat will repair or replace any product that has been proved to be defective. This warranty does not
apply to any product which has been subject to alteration, abuse, improper installation or application,
accident, electrical or environmental over-stress, negligence in use, storage, transportation or handling.
Specific Product Warranty Instructions
All Gilat products are warranted against defects in workmanship, materials and construction, and to no
further extent. Any claim for repair or replacement of units found to be defective on incoming
inspection by a customer must be made within 30 days of receipt of shipment, or within 30 days of
discovery of a defect within the warranty period.
This warranty is the only warranty made by Gilat and is in lieu of all other warranties, expressed or
implied. Gilat sales agents or representatives are not authorized to make commitments on warranty
returns.
Returns
In the event that it is necessary to return any product against above warranty, the following procedure
shall be followed:
1.
Return authorization is to be received from Gilat prior to returning any unit. Advise Gilat of the
model, serial number, and discrepancy. The unit may then be forwarded to Gilat, transportation
prepaid. Devices returned collect or without authorization may not be accepted.
2.
Prior to repair, Gilat will advise the customer of our test results and any charges for repairing
customer-caused problems or out-of-warranty conditions etc.
3.
Repaired products are warranted for the balance of the original warranty period, or at least 90
days from date of shipment.