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Service (Customer Care)

Gigaset Maxwell 3 PRO / LUG CA-IE-UK-US-International en / A31088-N4003-R101-4-19 / appendix_legal.fm / 1/15/18

Appendix

Service (Customer Care)

Do you have any questions? For quick assistance, please refer to this user guide or visit
gigasetpro.com.

More information and services for your Gigaset PRO product can be found on

wiki.gigasetpro.com:

•

Products

•

Documents

•

Interop

•

Firmware

•

FAQ

•

Support

Our Gigaset pro reseller will be happy to help with any further questions related to your Gigaset
Maxwell 3 PRO.

Manufacturer's advice

Authorisation

Voice over IP telephony is possible via the LAN interface (IEEE 802.3).

Depending on your telecommunication network interface, an additional router/switch could be
necessary.

For further information please contact your Internet provider.

This device is intended for use worldwide. Use outside the European Economic Area (with the
exception of Switzerland) is subject to national approval.

Country-specific requirements have been taken into consideration.

We, Gigaset Communications GmbH, declare that this device meets the essential requirements
and other relevant regulations laid down in Directives 2014/30/EU and 2014/35/EU.

The full text of the EU declaration of conformity is available at the following internet address:

gigasetpro.com/docs.

This declaration could also be available in the "International Declarations of Conformity" or
“European Declarations of Conformity” files.

Therefore please check all of these files.

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Содержание Maxwell 3

Страница 1: ...Maxwell 3 Gigaset Maxwell 3 PRO LUG CA IE UK US International en A31088 N4003 R101 4 19 Cover_front_maxwell 3 fm 1 15 Template Go Version 1 01 07 2014 ...

Страница 2: ...24 Voice mails 25 Directories 26 Door interphone 30 Settings 31 Basic settings 31 Configuring other settings with the Web configurator 37 Status of the telephone 47 Appendix 48 Service Customer Care 48 Manufacturer s advice 48 Menu tree 54 Display icons 55 Index 57 If the telephone is connected to a telephone system the telephone system can have a bearing on the telephone functions or block or add...

Страница 3: ...ay keys Activate the display key functions p 8 2 Volume keys Depending on the operating mode Adjust the volume of the speaker receiver headset or ringtone p 17 3 Star key Display special characters when inputting text p 11 Activate deactivate the ringtone p 16 4 Hash key Switch text mode upper lower case letters digits p 11 Lock unlock the keypad p 12 11 14 1 2 3 4 10 13 12 7 8 9 6 15 5 16 ...

Страница 4: ... up Do Not Disturb function is activated 9 Message Centre Open call and message lists p 22 Flashes New message in the Message Centre 10 Consultation call key Initiate end consultation call put participant on hold p 20 11 End back key Cancel function go back one menu level press briefly return to idle status press and hold p 10 12 Conference call key Initiate conference call p 20 13 Handsfree key A...

Страница 5: ...ons 1 Expansion module with additional function keys 2 LAN PoE 3 PC a PC can also be connected to the telephone instead of to the local network the telephone establishes the network connection 4 Receiver 5 Headset with RJ11 plug 6 EHS headset Electronic Hook Switch 7 Power adapter 8 USB to connect for example a USB stick with a directory or a Bluetooth headset 1 2 3 4 5 6 7 8 EHS ...

Страница 6: ... action Additional helpful information Handsfree key Do not disturb key Headset key Message key End Back key Volume keys Conference call key Hash key Consultation call key Star key Mute key Digit letter keys Control key rim centre OK Back Select Save Display keys Step Follow this procedure Press the centre of the Control key in idle status The main menu opens OK Navigate to the icon using the Cont...

Страница 7: ...entation at any time The device cannot be used in the event of a power failure In case of a power failure it is also not possible to make emergency calls Emergency numbers cannot be dialled if the keypad display lock is activated Do not use the devices in environments with a potential explosion hazard e g paint shops The devices are not splashproof For this reason do not install them in a damp env...

Страница 8: ... situation 1 Name of the standard connection possibly abbreviated is allocated by the administrator e g extension and or name of the telephone user p 13 2 Date and time p 31 3 Display key functions p 8 4 Status icons p 55 5 Assignment of the function keys p 9 6 Message display New messages on the answer machine p 25 Missed calls p 22 Setting modifying display colours p 34 Setting date and time p 3...

Страница 9: ...in black e g for press right on the Control key or for press the centre of the Control key In idle status In submenus and lists and selection fields The number of function keys can be increased by an expansion module The Control key enables you to navigate the menus and input fields and also to call up certain functions depending on the situation Open the main menu Open the call lists Open the dir...

Страница 10: ... End key briefly Returning to idle status Press and hold the End key Moves the cursor up down line by line Briefly press Moves the cursor to the left right one character at a time Briefly press Moves the cursor rapidly to the left right Press and hold Open the directory Briefly press Open the list of available online directories Press and hold The functions of the display menu are displayed each w...

Страница 11: ...ntry mode Press the Hash key the mode set is displayed at the bottom on the right When editing a directory entry the first letter and each letter following a space is automatically in upper case Entering special characters Press the Star key the available special characters are displayed use to navigate to the character you want OK If a key is not pressed after 3 minutes the display will automatic...

Страница 12: ...telephone Locking the keypad Press and hold the following icon appears on the display Unlocking the keypad Press and hold use to enter the keypad lock PIN default setting 1234 OK Changing the keypad lock PIN with the Web configurator p 37 If a call is indicated on the handset the keypad automatically unlocks and you can accept the call It then locks again when the call is finished It is not possib...

Страница 13: ...t up by the administrator with the Web configurator or assigned using a PABX Up to four VoIP connections call numbers can be assigned to the telephone The first connection to be set up is the standard send connection The name of the standard send connection is displayed in idle status at the top left of the display header p 8 No connection available the following icon is shown in the display Infor...

Страница 14: ...If the number is saved in the directory the name is displayed use to open the call lists select a list All Accepted Missed Outgoing select entry lift the handset Dialling with quick dial keys Keys 1 to 4 on the phone can be assigned a phone number that is then dialled with one keypress Press and hold quick dial key The number saved for the key is dialled the handsfree function or the headset is en...

Страница 15: ...k is displayed in the header There can be an active ringback on each line Cancelling ringback use to select Select Services OK Anonymous calling Withhold Calling Line Identification The number is not shown to the person receiving the call use to select Select Services OK Withhold Number OK if necessary use to select a line Change calls are anonymous The PABX or the provider supports this function ...

Страница 16: ...e Press and hold the Star key press Beep within 3 seconds the following icon appears in the status line Switching off the alert tone Press and hold the Star key Incoming Call in the header the caller s name if it has been stored in the directory the caller s number if it has been transmitted p 15 the line on which the call is coming in on a picture of the caller if one has been transmitted CNIP Ac...

Страница 17: ... in the handset the handsfree facility and the headset The other party to the call no longer hears what is being said Activating deactivating the microphone Press the Mute key Microphone is switched off the Mute key is illuminated Switching the handsfree function on off Making calls via the speaker and the microphone of the handsfree function Switching on the handsfree function during a call Press...

Страница 18: ...cting the call Reject Permit prevent Call Waiting Permit or prevent Call Waiting during a call for all or for certain lines use to select Select Services OK Call Waiting OK if necessary press to select line Change Call Waiting is permitted Two simultaneous incoming calls When there are two simultaneous incoming calls both are shown on the display Use to select the call you want to accept Pick up t...

Страница 19: ...ed by the participant on hold your telephone rings If you accept the call you will be reconnected to the participant previously on hold Initiating consultation call from the directory During the conversation Press the Control key select entry Options Dial OK if necessary select the number with OK the first conversation is put on hold the number is dialled or Consult the first conversation is put o...

Страница 20: ...during call swapping or in an external consultation call Replace the handset the call on hold will be transferred to the active participant If the active participant does not accept the call a recall will be initiated by the participant on hold Other ways of ending the call swapping session Replace the handset The other two participants will be connected to one another The active participant ends ...

Страница 21: ...e assigned to the connection In idle status the active call divert and the destination for the diverted call are shown on the display Disabling call divert Use to select Select Services OK CallDivert OK Use to select the connection as required Use to select the divert type All Calls When Busy No reply OK Off Save All Calls Calls are diverted immediately When Busy Calls are diverted if the line is ...

Страница 22: ...in the directory Phone Home Phone Office Phone Mobile Call duration Info more information supplied by the provider CNIP otherwise the telephone number Calling back a caller use to select a list use to select entry lift handset the number is dialled All Calls All outgoing accepted and missed calls Accepted Calls Calls that were accepted Missed Calls Calls that were not accepted Missed calls that ha...

Страница 23: ...n Creating a new entry New Entry OK or Adding a number to an existing entry use to select an entry OK use to select a number category OK use to enter more data for the entry Save entry Save Deleting entries Deleting an entry use to select a list use to select an entry Options Delete Entry OK Deleting all the entries in the list currently selected use to select a list Options Delete List OK confirm...

Страница 24: ...Web configurator to specify which types of messages are accessible via the Message Centre Icons for message types and the number of new messages are shown in idle status New messages on a network mailbox p 25 in the Missed Calls list p 22 The number displayed indicates the total for all the connections involved Opening the Message Centre Press the Message key use to select the message type Voice M...

Страница 25: ...ne Editing voice mails Press the Message key OK if necessary use to select the answer machine connection OK all voice mails for the connection are displayed select entry then The administrator has entered the network mailbox es in the telephone with the Web configurator or there is an answer machine available with the PABX Listening to messages through the handset Lift the handset Ending playback ...

Страница 26: ...rd directory That means that it is the directory that is opened with the Control key and into which entries are copied with the Copy to directory function The administrator can make another directory such as the company directory the standard directory The entries are shown in alphabetical order and are sorted by last name by default Change sort order Options Sort by First Name or Sort by Surname ...

Страница 27: ...ween the entry fields Save Creating a new entry with a dialled number Enter the number Dir New Entry OK use to select the number category OK use to enter more data for the entry Save Changing an entry use to select an entry View Edit use to select an entry field if necessary delete old text enter new text Save Adding a number when dialling Enter the number Dir use to select an entry OK use to sele...

Страница 28: ...an entry View Options Delete Entry OK the entry is deleted immediately Deleting the whole list Options Delete List OK Confirm prompt with Yes Company directory If there is a directory available on your company s network you can use it on the telephone Opening the company directory In idle status Press and hold the Control key use to select the company directory OK or use to select Contacts OK use ...

Страница 29: ... OK Enter the name or the initial letters as soon as the entry process stops the search starts All the matching entries are displayed If a matching entry is not found the search field is redisplayed You can launch a new search use to select an entry View A directory entry can contain the following informa tion depending on the information provided by the company directory Personal information Firs...

Страница 30: ...he door interphone is displayed as the caller If a camera is assigned to the door interphone the camera image is displayed The name and address of the webcam must be entered in the Web configurator by the administrator If you are conducting a telephone call the ring at the door is signalled by a Call Waiting tone p 18 You can either reject the call or accept and open the door When the connection t...

Страница 31: ... on your phone The date and time are taken from this time server provided that the phone is connected to the network and synchronisation with the time server is activated Manual settings are overwritten in this case Settings for the time server in the Web configurator p 46 Time use to enter hours and minutes in 4 digit format e g for 07 15 Save Time format use to select the time format 24h e g 10 ...

Страница 32: ...ferent ringtone melodies for different events External Calls Internal Calls Group Calls or Doorstation and VoIP connections use to select Settings OK Audio Settings OK Ringtones OK Melodies OK use to select event to be signalled with the melody OK the melody currently set for connection 1 is played use to select the melody required if necessary select melodies for the other connections Save Ringto...

Страница 33: ...volume Save Display Screensaver You can choose a digital or analogue clock as the screensaver for the phone s display when in idle status Use to select Settings OK Display OK Screensaver then Exiting the screensaver Press any key briefly the display changes to idle status Confirmations At the end of an entry or after making a setting and when a new entry arrives in the network mailbox or the call ...

Страница 34: ...work OK Changing the display settings with the Web configurator p 42 Setting the display language with the Web configurator p 42 IP Address Type static or dynamic dynamic The telephone obtains its IP address automatically from a DHCP service in the network the router for example The following fields show the current settings These settings cannot be changed static The telephone is provided with a ...

Страница 35: ...device to the factory settings A reset returns all the settings to the default settings Network configuration VoIP connections directories call lists and all the individual settings are deleted or restored to the factory settings Resetting using the device keys Disconnect the telephone from the mains power supply press the Control key holding the key down reconnect the device with the power supply...

Страница 36: ...urrent IP address within the local network The IP address isusuallysetautomatically via aDHCP server inthe network Subnet Mask The subnet mask for the local network It specifies how many parts of the IP address make up the network prefix and how many parts make up the device address The network prefix must be the same for all the devices in the local network Standard Gateway IP address of the syst...

Страница 37: ...eb configurator is launched the Ringtones page is displayed Changing the password Click on the icon in the top right select Change Password enter new password re enter new password Set Changing the telephone PIN The telephone PIN is used to lock the telephone keypad for example p 12 Click on the icon in the top right select Change Phone PIN enter current PIN preset to 1234 enter new PIN re enter n...

Страница 38: ...tor The following illustration shows the menu entries of the Web configurator for users Information on the administrator functions wiki gigasetpro com Settings Telephony Connections p 39 Call Settings p 39 Call Divert p 40 Do not Disturb p 40 Desk Phone Ringtones p 41 Display p 42 Pictures p 42 Keys and LEDs p 43 System Date and Time p 46 Save and Restore p 46 Reboot and Reset p 47 Status Device p...

Страница 39: ... which connection is currently selected Check the connection required Set Only active connections can be selected If the standard send connection selected cannot be accessed use another connection Set the switch next to SIP Accounts Failover to Yes Settings for Call Waiting Specify the telephone s response when another call comes in during a call Settings Telephony Call Settings For each connectio...

Страница 40: ...rt Select the option under Active activated deselect not activated Set Do not Disturb Block phone numbers and or all anonymous calls Calls from blocked numbers are not signalled Settings Telephony Do not Disturb The black list contains all the blocked numbers The provider the PABX supports this function All Calls Forward all incoming calls When Busy Forward incoming calls when the line is busy No ...

Страница 41: ...from the lists click on Play the melody selected is played Set Different ringtones can be used for the following events External Calls Internal Calls Group calls signal from the Door Station Loading ringtones from the PC The ringtones available are displayed with a file name and size A maximum of 20 more ringtones can be loaded into the telephone memory from the PC The data on the PC must be in th...

Страница 42: ...n the HTTP Source field enter the URL for the Web page Save the settings Set Loading pictures The available images are shown in the Stored Pictures list A maximum of 20 images can be loaded into the telephone memory from the PC The data must be in the following format on the PC Language Select the language to be used for the display from the Language list Colour Scheme Select the colour scheme for...

Страница 43: ...Function Keys Right tables contain an entry for every function key Load an image file Click on the image file is loaded into the telephone s memory and presented for selection Select an image file Highlight the image file selected The image file is used as the screensaver If multiple files are selected they are shown alternately on the display Delete an image Click on the ringtone file is deleted ...

Страница 44: ...ccept a call on this connection The key flashes if a call comes in and lights up if the line is busy Select the desired connection Shared Line The telephone is connected to a PABX which supports this function and the number is assigned to a group Assigns a shared line to the function key This means several users share the same VoIP connection The key is used to make a call via the shared connectio...

Страница 45: ... Susan Brown 211 122 10 15 Call Divert Enable the call divert set up previously p 40 Select the Line for which the call divert is set up DTMF Assigns the function key a number dialled using DTMF This is required for example for querying and controlling certain network mailboxes via digit codes or for remote operation of the local answer machine Enter the number to be dialled using DTMF signalling ...

Страница 46: ...data from the telephone to the PC and restore it back to the telephone if necessary Settings System Save and Restore Save Device settings to PC click Save personalized settings select a storage location on the PC save file Time and date set the Time with the arrows open calendar select Date Time zone Select Time Zone from the list Daylight Saving Time Automatically adjust clock for daylight saving...

Страница 47: ... of the telephone The Status menu contains information about the status of the telephone Device The page shows general information about the telephone such as the IP address the current status of the firmware and the time and date settings Status Device Connections The page shows information about the VoIP connections configured for the telephone Status Connections name and status are shown for ea...

Страница 48: ...terface IEEE 802 3 Depending on your telecommunication network interface an additional router switch could be necessary For further information please contact your Internet provider This device is intended for use worldwide Use outside the European Economic Area with the exception of Switzerland is subject to national approval Country specific requirements have been taken into consideration We Gig...

Страница 49: ...e following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications to this unit not expressly approved by Gigaset Communications GmbH Frankenstraße ...

Страница 50: ...lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas NOTE Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate This product meets the applicable Industry Canada technical specifications This Class B digital ap...

Страница 51: ...nditions When the power cord is damaged or frayed If liquid has been spilled into the product If the product has been exposed to rain or water If the product does not operate normally by following the operating instructions Adjust only those controls that are covered by the operating instructions because improper adjustment of other controls may result in damage and may require extensive work by a...

Страница 52: ...gative consequences for the environment and human health It is a pre condition for reuse and recycling of used electrical and electronic equipment For more detailed information about disposal of your old appliance please contact your local council refuse centre or the original supplier of the product Care Wipe the device with a damp cloth or an antistatic cloth Do not use solvents or microfibre cl...

Страница 53: ...TY without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PUR POSE See the GNU General Public License for more details and for the LGPL Version 2 1 This library is distributed in the hope that it will be useful but WITHOUT ANY WARRANTY with out even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE See the GNU Lesser General Public License for mo...

Страница 54: ...8 Select Services Call Divert p 21 Withhold Number p 15 Call Waiting p 18 Active Ringbacks p 15 Settings Date Time p 31 Audio Settings Ringtones Volume p 32 Melodies External Calls p 32 Internal Calls p 32 Group Calls p 32 Anonymous Call Silencing p 32 Advisory Tones p 33 Call Volume Handset p 33 Handsfree p 33 Headset p 33 Display Screensaver p 33 Brightness p 34 Colour Scheme p 34 Language p 34 ...

Страница 55: ... settings and the operating status of your telephone Icons in the status bar Display icons to indicate Icon Meaning No VoIP connection USB device connected Keypad lock activated Ringtone deactivated Beep function activated ringtone deactivated Headset connected over USB Icon Meaning Incoming call Establishing a connection outgoing call Connection established No connection established connection te...

Страница 56: ...ModuleVersion 1 0 Display icons Gigaset Maxwell 3 PRO LUG CA IE UK US International en A31088 N4003 R101 4 19 symbols fm 1 15 18 Other display icons Icon Meaning Action complete green Action failed red Information Warning Security prompt ...

Страница 57: ...ings Web configurator 39 Caller name on display 16 picture on display 16 Caller display 15 Caller picture 16 Care 52 Care of the device 52 Change telephone PIN 37 Change the volume 17 Colour scheme set display menu 34 Company directory 28 displaying an entry 29 open 28 Conference call 20 Conference call key 4 Confirmation tone 33 Connection 39 expansion module 5 headset 5 LAN 5 PC 5 power adapter ...

Страница 58: ...e 30 open the door 30 reject the call 30 Door opener 30 E End key 4 Ending a call 18 Entering letters 11 Entering numbers 11 Entering text 11 Environment 51 Error tone 33 Expansion module 44 Expansion module connection 5 F Factory settings 35 Firmware version 36 47 Forwarding a call 20 Function key 14 BLF 45 connection 44 DTMF 45 Park Orbit 44 quick dial 44 45 shared line 44 Function keys 4 9 G GP...

Страница 59: ...g calls 13 Manufacturer s advice 48 Menu 10 navigation 9 10 open 10 Menu tree display 54 web configurator 38 Message Centre 24 Message key 4 24 LED 4 Missed calls 22 Mute key 4 LED 4 Muting 17 N Number copying from voice mail to the directory 25 showing on display 16 transferring to the local directory 13 O Open listening 17 Open Source Software 53 Open the door 30 P PC connection 5 Phone rebootin...

Страница 60: ...tone 41 Standard send connection 13 change 39 display 47 Star key 3 Status 47 connections 47 device 47 memory assignment 47 Status bar 8 icons 55 Storage allocation 47 Submenu 10 SW version see Firmware version System settings date and time 46 saving restoring 46 T Telephone connections 5 keys 3 Telephone settings in display menu 31 in the Web configurator 37 Time format 31 46 Time server 31 47 de...

Страница 61: ... N4003 R101 4 19 Cover_back fm 1 15 18 Template Go Version 1 01 07 2014 Issued by Gigaset Communications GmbH Frankenstr 2a D 46395 Bocholt Gigaset Communications GmbH 2018 Subject to availability All rights reserved Rights of modification reserved gigasetpro com ...

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