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Service (Customer Care) - United Kingdom and Ireland

Gigaset E630HX / LHSG IE-UK-AU en / A31008-M2762-L101-1-7619 / appendix_legal_LHSG_HX.fm / 1/27/16

Appendix

Service (Customer Care) - United Kingdom and Ireland

Step by step towards your solution with Gigaset Customer Care

www.gigaset.com/service

Visit our Customer Care pages:

www.gigaset.com/service

Here you will find:

•

Frequently asked questions

•

Free software and user manual downloads

•

Compatibility checks

Contact our Customer Care team:

Couldn't find a solution in the FAQs section?

We are happy to help...

... by eMail:

www.gigaset.com/contact

... by telephone:

United Kingdom

www.gigaset.com/uk/service

Service Hotline: 020 36953111

(local call cost charge)

Ireland

www.gigaset.com/ie/service

Service Hotline: 0818 200 033

(6.6561 Ct./Call)

Please have your proof of purchase ready when calling.

Please note that if the Gigaset product is not sold by authorised dealers in the national territory
the product may not be fully compatible with the national telephone network. It is clearly spec-
ified on the box near the CE mark for which country/countries the equipment has been devel-
oped. If the equipment is used in a manner inconsistent with this advice or with the instructions
of the manual and on the product itself, this may have implications on the conditions for war-
ranty or guarantee claims (repair or exchange of product).
In order to make use of the warranty, the product purchaser is asked to submit a receipt which
proves the date of purchase (date from which the warranty period starts) and the type of goods
that have been purchased.

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Содержание E630hx

Страница 1: ..._front_LHSG_HX fm 1 27 16 E630HX Detailed information on the telephone system User guide of your Gigaset telephone www gigaset com manuals Documentation relating to your base router User guide online on your smartphone or tablet Download the Gigaset Help app from ...

Страница 2: ...Gigaset E630HX LHSG IE UK AU en A31008 M2762 L101 1 7619 Cover_front_LHSG_HX fm 1 27 16 ...

Страница 3: ...Help app from or On a DECT GAP telephone or router from another manufacturer The handset also functions with DECT GAP telephones from other manufacturers of course as well as DECT routers Additional information can be found at www gigaset com compatibility On DECT routers with CAT iq 2 0 Your GigasetHX handsetiscertifiedin accordance with the DECT CAT iq 2 0 standard As a result operation with a D...

Страница 4: ...cess to the calls and message lists Flashes new message or new call 8 Profile key Switch between sound profiles 9 Hash key Lock unlock the keypad in idle status Press and hold Toggle between upper lower case and digits when inputting text Press briefly 10 Headset connection 2 5 mm jack 11 Microphone 12 Star key Open special characters table when inputting text Press briefly 13 Key 1 Select answer ...

Страница 5: ...directory 20 Message lists 24 Call lists 25 Additional functions 26 Sound profiles 26 Spot LED 27 Calendar 27 Alarm clock 30 Baby monitor 31 Protection against unwanted calls 33 Adjusting the telephone settings 35 Handset 35 System 45 Appendix 50 Service Customer Care United Kingdom and Ireland 50 Customer service product warranty Australia and New Zealand 51 Technical data 57 Display icons 58 Ind...

Страница 6: ...rding the telephone system if the handset is connected to a Gigaset base User guide for your Gigaset telephone Regarding the telephone system if the handset is connected to another base router Documentation regarding your base your router You can obtain all Gigaset user guides in PDF format online www gigaset com manuals Gigaset Help app for your smart phone or tablet ...

Страница 7: ...being able to carry out the following action Additional helpful information or Talk key or Handsfree key End call key to Number letter keys Control key rim centre Message key Recall key Star key Hash key Profile key OK Back Select Change Save Display keys Step Follow this procedure When in idle status press the centre of the control key The main menu opens OK Navigate to the icon using the control...

Страница 8: ...nal injury Rechargeable batteries which are noticeably damaged must be replaced Remove faulty devices from use or have them repaired by our Service team as these could interfere with other wireless services Do not use the device if the displayis cracked or broken Broken glass or plastic can cause injury to hands and face Send the device to our Service department to be repaired Do not hold the rear...

Страница 9: ...nnect the flat plug of the power adapter Plug the mains unit into your power socket To remove the plug from the charging cradle again Disconnect the power adapter from the mains power supply Press the release button Pull out the plug The charging cradle is designed for use in enclosed dry rooms within a temperature range of 5 C to 45 C The device s feet do not usually leave any marks on surfaces H...

Страница 10: ...the disc are aligned with those on the cover Re opening the battery cover Turn the locking disc anti clockwise to the end stop approx 20 and remove Place your fingernail in the notch on the side between thecoverand the casing Remove the cover Charging the batteries Charge the batteries fully prior to first use in the charging cradle The batteries are fully charged when the power icon disappears fr...

Страница 11: ...play appears the set language e g English is highlighted selected To select a different language Press the control key until the desired language is highlighted on the display e g Francais press the key on the right directly underneath the display to activate the language To revert to idle status Press and hold the End call key Registering the handset depending on the base On the base router On th...

Страница 12: ...7 15 Save settings Press the display key Save Saved is shown in the display and a confirmation tone sounds Return to idle status Press and hold the End call key The telephone is now ready for use Change of base Select Base OK use to select base or Best Base Select selected Best Base The handset chooses the base station with the best reception as soon as it loses connection to the current base stat...

Страница 13: ...bility and operation of the functions may differ on your telephone Connecting the headset Connect the headset with 2 5 mm jack to the back of the telephone If you do not wish to connect a headset Insert the rubber cover provided to guarantee the unit is splashproof For information on recommended headsets see the relevant product page at www gigaset com 2 1 1 2 ...

Страница 14: ...or press the centre of the control key In idle status In submenus selection and entry fields Switch on Press and hold the End call key on the handset when switched off Switch off When the telephone is in idle status press and hold the End call key If a call is indicated on the handset the keypad automatically unlocks and you can accept the call It then locks again when the call is finished It is n...

Страница 15: ...the volume keys on the right side of the handset Display keys The display keys perform a range of functions depending on the operating situation Display key icons p 58 Open the directory Open the list of available online directories Gigaset GO Box 100 or central directory of the base e g CAT iq base Press and hold Mute the microphone Initiate an internal consultation call Adjust the loudspeaker vo...

Страница 16: ...n to the previous menu level Press the display key Back or Briefly press the End call key Returning to idle status Press and hold the End call key The menu guidance depends on the base Depending on the number and type of available functions these may be provided in different menus e g at top level or in a submenu Examples Audio Settings may be in the top level menu or in the Settings submenu while...

Страница 17: ...etters and numbers are assigned to each key between and and the key As soon as a key is pressed the possible characters are displayed at the bottom of the display The selected character is highlighted Selecting letters digits Press the key briefly several times in succession Switch between lower case upper case and number entry mode Press the hash key When editing a directory entry the first lette...

Страница 18: ...and hold the Talk key use to select the line Dial use to enter the number the number is dialled approximately 3 seconds after the last digit is entered Dialling a number from the local directory use to open the directory use to select an entry press the Talk key If multiple numbers are entered use to select the number press the Talk key the number is dialled Dialling from a public central director...

Страница 19: ...st opens use to select an entry Options possible options Dialling from the call list The call lists p 25 contain the most recent accepted outgoing and missed calls use to select Call Lists OK use to select a list OK use to select an entry press the Talk key Copy an entry to the directory Copy to Directory OK Copy the number to the display Display number OK use to edit or add numbers if necessary u...

Страница 20: ...he keys and to accept the call use to select Settings OK Telephony OK Easy Acceptance Edit activated During a conversation Handsfree mode Activating deactivating handsfree mode during a call when establishing a connection and when listening to the answer machine Press the handsfree key Call volume Applies to the current mode handsfree receiver or headset Muting the microphone When the microphone i...

Страница 21: ...veral Change use to select On or Off Save Playing back messages Press the Message key use to select an answer machine if there are messages for several answer machines OK Recording a personal announcement advisory message use to select Answer Machine OK Announcements OK use to select Record Announcem or Rec Advisory Msg OK use to select an answer machine if there are several OK OK record an announ...

Страница 22: ... mail address if applicable Anniversary use to activate deactivate Anniversary use to enter date and time use to select type of alert Visual only or a ringtone Caller Melody VIP use to select the ringtone that will indicate a call from the participant if a Caller Melody VIP has been assigned the entry will appear in the directory with the icon Save entry Save Information about online directories e...

Страница 23: ...y use to select entry View use to select the field to be changed Edit or use to select an entry Options Edit entry OK Deleting entries Delete the selected entry use to select an entry Options Delete entry OK Delete all entries Options Delete List OK Yes Setting the order of the directory entries Directory entries can be sorted by first name or surname Options Sort by Surname Sort by First Name If ...

Страница 24: ... Save Copying an entry directory The sending and receiving handset must both be registered to the same base station The other handset and the base station are able to send and receive directory entries An external call interrupts the transfer Caller pictures and sounds are not transferred Only the date is transferred for an anniversary Both handsets support vCards No entry with the name is availab...

Страница 25: ...ions may differ on your telephone Copying individual entries use to select the desired entry Options Copy Entry OK to Internal OK use to select the receiving handset OK the entry is copied Copy the next entry after successful transfer Press Yes or No Copying the entire directory Options Copy List OK to Internal OK use to select the receiving handset OK the entries are copied one after the other ...

Страница 26: ...nswer machine network mailbox in the missed calls list in the missed alarms list Display messages Press the Message key Messages lists that contain messages are displayed Mailbox is always displayed An entry is marked in bold new messages are available The number of new messages is shown in brackets An entry is not marked in bold no new messages The number of old messages is shown in brackets use ...

Страница 27: ...of missed calls from this number is also shown in square brackets Connection by which the call was received made Date and time of call if set Opening the call list Calling back a caller from the call list use to select Call Lists OK use to select list OK use to select entry Press the Talk key Additional options use to select Call Lists OK use to select list OK possible options Via the display key ...

Страница 28: ... following description applies to a Gigaset GO Box 100 The procedure required for your telephone may differ from the procedures described here Additional information Regarding the telephone system if the handset is connected to a Gigaset base User guide for your Gigaset telephone Regarding the telephone system if the handset is connected to another base router Documentation regarding your base you...

Страница 29: ...ot LED OK Deactivating the torch function Press the display key OFF or after 2 minutes the function is automatically deactivated Visual indication of incoming calls p 37 Calendar You can remind yourself of up to 30 appointments In the calendar the current day is outlined in white on days with appointments the numbers are displayed in colour When a day is selected it will be outlined in colour Chan...

Страница 30: ...t anniversary call was not acknowledged The appointment anniversary was notified during a phone call The handset was switched off at the time of the appointment anniversary The last 10 entries are stored The icon and the number of new entries are shown in the display The most recent entry appears at the top of the list Date and time have been set Switch on off Activation use to select On or Off En...

Страница 31: ... appears at the top of the list Delete an appointment anniversary Delete Displaying changing deleting stored appointments use to select Additional Features OK Calendar OK use to select day OK the appointment list is displayed use to select date possible options use to select Additional Features OK Missed Alarms OK Display appointment details View The appointment settings are displayed Change appoi...

Страница 32: ...5 minutes After the second repetition the alarm call is deactivated for 24 hours Switching off repeating the alarm after an interval snooze mode Deactivate the alarm OFF Repeat the alarm snooze mode Press Snooze or any key the alarm is switched off and repeated after 5 minutes Date and time have been set Switch on off Activation use to select On or Off Setting the wake up time Time use to enter ho...

Страница 33: ...he display without ringtone The display backlight is reduced to 50 Advisory tones are deactivated All keys are locked with the exception of the display keys and the ability to press the centre of the control key If you accept an incoming call the baby monitor mode is suspended for the duration of the call but the function remains activated The baby monitor mode is not deactivated by switching the ...

Страница 34: ...ll remain activated until you press the display key OFF Reactivate baby monitor with the same number Activation to switch back on p 32 Save Switch on off Activation use to select On or Off Enter destination Send alarm to use to select External or Internal External Number use to select number or select a number from the directory Internal Handset Change use to select the handset OK Activate deactiv...

Страница 35: ... on the call is only signalled on the display For all handsets only on some Gigaset bases use to select Settings OK Telephony OK Anonymous Calls Edit on use to select Protection Mode Save settings Save Date and time have been set Switch on off use to select On or Off Enter time use to switch between Suspend ring from and Suspend ring until use to enter start and end in 4 digit format Save Save The...

Страница 36: ...s is displayed possible options Transferring a number from a call list to the black list use to select Call Lists OK use to select Accepted calls Missed calls OK use to select entry Options Copy to Blacklist OK Setting the protection mode use to select Settings OK Telephony OK Black List Edit Protection Mode OK use to select desired protection Save settings Save Create an entry New use to enter a ...

Страница 37: ...digital or analogue clock Info Services and a range of pictures can be selected to be displayed as a screensaver when in idle status use to select Settings OK Display OK Screensaver Edit on then The screensaver is activated approx 10 seconds after the display has changed to idle status End screensaver Briefly press the End call key the idle display appears Display of info services as screensaver o...

Страница 38: ...use to select Additional Features Info Centre Screensaver OK Weather OK select location with Save Switching the information ticker on off only on a Gigaset GO Box 100 or other Gigaset IP base The text information from the Internet that is set for the screensaver Info Services can be displayed as a scrolling message in the idle display use to select Settings OK Display OK Info Ticker Edit on The ti...

Страница 39: ...oon as it is removed from the charging cradle use to select Settings OK Telephony OK Auto Answer Change on Regardless of the Auto Answer setting the connection ends as soon as you place the handset back in the charging cradle Exception Press and hold the handsfree key for a further 2 seconds while placing the handset in the charging cradle Activating deactivating visual call signal Visual indicati...

Страница 40: ...me use to select volume Save the setting is saved In idle status use to select Settings OK Audio Settings OK Handset Volume OK then Setting the earpiece profile You can choose between the earpiece profiles High and Low in order to adapt the telephone as much as possible to the surroundings default Low use to select Settings OK Audio Settings OK Earpiece Profiles OK use to select profile Select sel...

Страница 41: ... the telephone Landline IP1 6 or set the same ringtone for All calls use to select Settings OK Audio Settings OK Ringtones Handset OK Melodies OK use to select the connection use to select the ringtone melody in each case Save Switching the ringtone on off Switching the ringtone off permanently Use the key to set Profile Silent the following icon appears in the status bar Switching the ringtone on...

Страница 42: ...t different activities and statuses These advisory tones can be switched on off independently of each other use to select Settings OK Audio Settings OK Advisory Tones OK then Fast access to numbers and functions Number keys It is possible to assign a number from the directory to the keys and to Display keys The left and right display keys have a function preset by default but the keys can be re as...

Страница 43: ... the entry is saved to the digit key Dialling a number Press and hold the digit key the number is dialled immediately or Briefly press the digit key the number name possibly in abbreviated form is shown on the left display key press the display key the number is dialled Changing the digit key assignment Briefly press the digit key Change the directory is opened possible options A number has not be...

Страница 44: ...e OK use to change the name of the connection Save Baby Monitor Set and activate deactivate baby monitor Alarm Clock Set and activate deactivate the alarm clock Calendar Open calendar One Touch Call Set up one touch call Redial Show redial list Spot LED LED light torch function on off eMail Open the e mail submenu for receiving and reading e mail notifications More Functions OK use to select other...

Страница 45: ...ephony OK Connections OK use to select connection OK Assigned Handsets all registered handsets are displayed use to select handset Change handset is assigned Permit prevent multiple calls only on a CAT iq router If the function is activated multiple calls can be made in parallel use to select Settings OK Telephony OK Connections OK use to select connection OK Multiple Calls Change on Permit preven...

Страница 46: ... use to select Settings OK System OK Handset Update OK Update OK OK updating of the handset firmware is carried out Resetting the handset to the default settings Reset any individual settings and changes that you have made use to select Settings OK System OK Handset Reset OK Yes the handset s settings are reset The following settings are not affected by a reset Registration of the handset to the b...

Страница 47: ...select Settings OK Date Time OK then Own area code Your area code international and local area code must be saved on the phone before you can transfer phone numbers e g in vCards Some of these numbers are already preset use to select Settings OK Telephony OK Area Codes OK Check pre set area code Edit the number use to select switch entry field use to changeentry position delete digit ifdesired use...

Страница 48: ...he phone This may be necessary depending on your network configuration e g if your phone is connected directly to a PC use to select Settings OK System OK Local Network OK use to enter the system PIN if the system PIN differs from 0000 OK then Your base station is connected to a router or a PC To assign the IP address dynamically the DHCP server on the router must be activated Please also read the...

Страница 49: ...DNS server Domain Name System converts the symbolic name of a server DNS name into the public IP address for the server when the connection is made You can specify your router s IP address here The router forwards phone address requests to its DNS server Save Save It is also possible to make the settings via the Web configurator Display current IP address Press the Paging key on the base station T...

Страница 50: ... on the network configuration you may require the MAC address of the base station e g in order to enter it in the router s access control list Check the MAC address on the handset the MAC address is displayed Return to idle status Back Changing the system PIN depending on the base Secure the telephone s system settings with a system PIN You have to enter the system PIN when you register or de regi...

Страница 51: ...e same time reconnect the network cable to the base station Press and hold the key for at least 5 secs the base station is reset and the system PIN is set to 0000 Restoring the phone to default settings When the settings are reset the date and time are retained handsets are still registered the system PIN is retained Maximum Range is activated and No Radiation is deactivated use to select Settings...

Страница 52: ...6953111 local call cost charge Ireland www gigaset com ie service Service Hotline 0818 200 033 6 6561 Ct Call Please have your proof of purchase ready when calling Please note that if the Gigaset product is not sold by authorised dealers in the national territory the product may not be fully compatible with the national telephone network It is clearly spec ified on the box near the CE mark for whi...

Страница 53: ...does not amount to a major failure Subject to the conditions stated in this Product Warranty Section this product excluding bat tery and accessory devices is guaranteed against any defect in materials or workmanship under conditions of normal use for a period of 12 months from date of purchase Product Warranty The benefits conferred by this warranty are in addition to other warranties and remedies...

Страница 54: ...usiness days after the defective product is received by the authorised agent Any and all warranty services referred to under this Product Warranty will be provided In Australia by CommsPlus Distribution Unit 3a 100 Station Street Nunawading Victoria 3131 Phone 1300 780 878 and by PBAX warehouse Unit 20 28 Barcoo Street Roseville 2069 Phone 1300 768 548 and in New Zealand by Atlas Gentech NZ Limite...

Страница 55: ...vice shall be excluded from this Guarantee Nothing in this Guarantee shall attempt to limit or exclude a Customers Statutory Rights nor the manu facturer s liability for death or personal injury resulting from its negligence The duration of the Guarantee shall not be extended by services rendered under the terms of the Guaran tee Insofar as no Guarantee default exists Gigaset Communications reserv...

Страница 56: ...ulting out of or in connection with the device shall be excluded from this Guarantee Nothing in this Guarantee shall attempt to limit or exclude a Customers Statutory Rights nor the manu facturer s liability for death or personal injury resulting from its negligence The duration of the Guarantee shall not be extended by services rendered under the terms of the Guaran tee Insofar as no Guarantee de...

Страница 57: ...ing our environmental conscience in everything we do is of utmost importance to us Learn more about our earth friendly products and processes online at www gigaset com Environmental management system Gigaset Communications GmbHis certified pursuant to the international standards ISO 14001 and ISO 9001 ISO 14001 Environment Certified since September 2007 by TÜV SÜD Management Service GmbH ISO 9001 ...

Страница 58: ... damp cloth or an antistatic cloth Do not use solvents or microfibre cloths Never use a dry cloth this can cause static In rare cases contact with chemical substances can cause changes to the device s exterior Due to the wide variety of chemical products available on the market it was not possible to test all substances Impairments in high gloss finishes can be carefully removed using display poli...

Страница 59: ... charging cradle hours 7 5 No Radiation on off without display backlight in idle status When charging approx 1 5 W To maintain the charge status approx 0 5 W DECT standard Supported CAT iq standard Certified in accordance with standard CAT iq 2 0 with HD Voice http www dect org cat iq certification aspx GAP standard Supported No of channels 60 duplex channels Radio frequency range 1880 1900 MHz Du...

Страница 60: ...No Radiation activated white if Maximum Range on green if Maximum Range off Answer machine activated indicator flashes Answer machine is recording a message or is being operated by another internal participant Profile Silent activated Ringtone switched off Beep ringtone activated Keypad lock activated Battery charge status White between 11 and 100 charged Red less than 11 charged Flashes red batte...

Страница 61: ...Meaning External call Internal call Establishing a call outgoing call Connection established No connection established connection terminated Reminder for appointment Reminder for anniversary Alarm call Answer machine is recording Icon Meaning Icon Meaning Alarm clock is activated display with alarm time Action complete green Action failed red Information Security prompt Please wait Icon Meaning ...

Страница 62: ...ection 33 Call anonymous protection from 33 Calling external 16 Cancel the alarm baby monitor 32 Care 56 Care of the device 56 Changing display language 35 earpiece volume 38 handsfree volume 38 system PIN 48 49 Changing the PIN 48 Changing the system PIN 48 Charge status of the batteries 58 Charging cradle handset connecting 7 Charging time of handset 57 Colour scheme 36 Connection assigning hand...

Страница 63: ...o default setting 40 setting up 8 speaker volume 18 switch on off 12 use as a baby monitor 31 Handsfree key 2 18 Handsfree mode 18 Hash key 2 Headset connection 2 11 Hearing aids 6 I Icons alarm clock 30 displaying new messages 24 indications 59 on display keys 58 status bar 58 Idle status returning to 14 Indications icons 59 Internal listening in 43 International code 45 IP address assigning 46 o...

Страница 64: ...ernal external calls 39 time control 33 S Safety precautions 6 Screensaver 35 Searching in directory 21 Sending entire directory to handset 22 Setting the date 10 45 Setting the system 45 Setting the time 10 45 Setting up handset 8 Show new messages 24 Signal strength 58 Signal tone see Advisory tones Silent alert 40 Simple Auto Answer 18 Snooze mode alarm 30 Sound profiles 26 Speaker 18 Speaker v...

Страница 65: ...nstr 2a D 46395 Bocholt Gigaset Communications GmbH 2016 Subject to availability All rights reserved Rights of modification reserved www gigaset com Apple the Apple logo and iPhone are trademarks of Apple Inc registered in the U S and other countries App Store is a service mark of Apple Inc Google Android Google Play and other brands are trademarks of Google Inc ...

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