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DL580 / SUG UK-IE-IM en / A30350-M216-L101-3-7643 / appendix.fm / 11/29/18
Service (Customer Care)
15
Guarantee Certificate - United Kingdom and Ireland
Without prejudice to any claim the user (customer) may have in relation to the dealer or retailer, the customer
shall be granted a manufacturer’s Guarantee under the conditions set out below:
•
In the case of new devices and their components exhibiting defects resulting from manufacturing and/
or material faults within 24 months of purchase, Gigaset Communications shall, at its own option and free
of charge, either replace the device with another device reflecting the current state of the art, or repair
the said device. In respect of parts subject to wear and tear (including but not limited to, batteries, key-
pads, casing), this warranty shall be valid for six months from the date of purchase.
•
This Guarantee shall be invalid if the device defect is attributable to improper care or use and/or failure
to comply with information contained in the user manuals. In particular claims under the Guarantee can-
not be made if:
•
The device is opened (this is classed as third party intervention)
•
Repairs or other work done by persons not authorised by Gigaset Communications.
•
Components on the printed circuit board are manipulated
•
The software is manipulated
•
Defects or damage caused by dropping, breaking, lightning or ingress of moisture. This also applies if
defects or damage was caused by mechanical, chemical, radio interference or thermal factors (e.g.: micro-
wave, sauna etc.)
•
Devices fitted with accessories not authorised by Gigaset Communications
•
This Guarantee shall not apply to or extend to services performed by the authorised dealer or the cus-
tomer themselves (e.g. installation, configuration, software downloads). User manuals and any software
supplied on a separate data medium shall be excluded from the Guarantee.
•
The purchase receipt, together with the date of purchase, shall be required as evidence for invoking the
Guarantee. Claims under the Guarantee must be submitted within two months of the Guarantee default
becoming evident.
•
Ownership of devices or components replaced by and returned to Gigaset Communications shall vest in
Gigaset Communications.
•
This Guarantee shall apply to new devices purchased in the European Union. For Products sold in the
United Kingdom and in the Republic of Ireland the Guarantee is issued by: Gigaset Communications UK
Limited, 2 White Friars, Chester, CH1 1NZ.
•
Any other claims resulting out of or in connection with the device shall be excluded from this Guarantee.
Nothing in this Guarantee shall attempt to limit or exclude a Customers Statutory Rights, nor the manu-
facturer’s liability for death or personal injury resulting from its negligence.
•
The duration of the Guarantee shall not be extended by services rendered under the terms of the Guar-
antee.
•
Insofar as no Guarantee default exists, Gigaset Communications reserves the right to charge the cus-
tomer for replacement or repair.
•
The above provisions do not imply a change in the burden of proof to the detriment of the customer.
To invoke this Guarantee, please contact the Gigaset Communications helpdesk. This number is also to be
found in the accompanying user guide.
