102
Customer Service & Assistance
Gigaset DL500A / GRC EN / A31008-N3103-T101-2-7619 / appendix.fm / 20.01.11
V
e
rsion 4, 16.0
9
.2005
Guarantee Certificate
Without prejudice to any claim the user (cus-
tomer) may have in relation to the dealer, the
customer shall be granted a manufacturer's
Guarantee under the conditions set out
below:
u
In the case of new devices and their
components exhibiting defects resulting
from manufacturing and/or material
faults within 24 months of purchase,
Gigaset Communications shall, at its
own option and free of charge, either
replace the device with another device
reflecting the current state of the art, or
repair the said device. In respect of parts
subject to wear and tear (e.g., batteries,
keypads, casings), this warranty shall be
valid for six months from the date of
purchase.
u
This Guarantee shall be invalid if the
equipment defect is attributable to
improper treatment and/or failure to
comply with information contained in
the user manuals.
u
This Guarantee shall not extend to ser-
vices performed by the authorised dea-
ler or the customer themselves (e.g.
installation, configuration, software
downloads). User manuals and any soft-
ware supplied on a separate data
medium shall be excluded from the Gua-
rantee.
u
The purchase receipt, together with the
date of purchase, shall be required as
evidence for invoking the Guarantee.
Claims under the Guarantee must be
submitted within two months of the
Guarantee default becoming evident.
u
Ownership of devices or components
replaced by and returned to Gigaset
Communications shall vest in Gigaset
Communications.
u
This Guarantee shall apply to new
devices purchased in the European
Union. The Guarantee is issued by Giga-
set Communications Austria GmbH,
Businesspark Marximum Objekt 2 /
3.Stock, Modecenterstraße 17, 1110
Vienna, Austria.
u
Any claims that differ from or extend
beyond these mentioned in this manu-
facturer’s warranty shall be excluded,
except from cases expressly specified in
the applicable law. (In no event shall
Gigaset Communications be liable for
any loss of business, profits or data, addi-
tional software loaded by the customer
or other information. The customer shall
also bear the responsibility for the crea-
tion of backup copies of their files. The
limitation of liability shall not apply if
and to the extent liability is mandatory
under the applicable law, e.g. according
to product liability law or in the event of
intentional misconduct, severe negli-
gence, personal injury, damage to parts
of the human body or to personal health,
or in case of violations of conventional
obligations. However, the claims for
damages related to violation of conven-
tional obligations shall be limited to pre-
dictable damages, representative of
such conventions, as long as there is no
intention or severe negligence, personal
injury, damage to parts of the human
body or to personal health, according to
the product liability law.)
u
The duration of the Guarantee shall not
be extended by services rendered under
the terms of the Guarantee.
u
Insofar as no Guarantee default exists,
Gigaset Communications reserves the
right to charge the customer for replace-
ment or repair.
u
The above provisions do not imply a
change in the burden of proof to the
detriment of the customer.
To invoke this Guarantee, please contact the
Gigaset Communications telephone service.
The relevant number is to be found in the ac-
companying user guide.
