31
Troubleshooting
A58H / USA EN / A31008-M2055-R301-1-6019 / appendix.fm / 30.06.2009
Ve
rs
ion 4,
29
.10.
2007
Troubleshooting
If you have any questions about the use of
your telephone, you can contact us at any
time at www.gigaset.com/customercare.
The table below contains a list of common
problems and possible solutions.
The display is blank.
1. The handset is not on.
¥
Press
and hold
the End Call key
a
.
2. The batteries are dead.
Charge or replace the batteries
"
Base
"
flashes in the display.
1. The handset is outside the range of the
base station.
¥
Move the handset closer to the base
station.
The base station's range is shorter
because Eco Mode mode is activated.
¥
Deactivate Eco Mode (
page 27) or
reduce the distance between the hand-
set and base station.
3. The base station is not on.
¥
Check the base station's power
adapter.
Handset does not ring.
The ringer melody is deactivated.
¥
Activate the ringer melody (
You cannot hear a ringer melody/dial tone
from the fixed line network.
The phone cord supplied was not used or was
replaced with a different cord that has the
wrong pin connections.
¥
Always use the phone cord supplied or
make sure that the pin connections are cor-
rect when purchasing one from a retailer .
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN.
¥
Reset the system PIN to 0000.
Forgotten the system PIN.
¥
Reset the system PIN to 0000.
The other party cannot hear you.
You have pressed the
§Mute§
display key.
The handset is on "mute."
Activate the microphone again
The number of the caller is not displayed
despite CID.
Caller ID is not enabled.
¥
The user must ask the telephone network
provider to activate Caller ID (CID).
You hear an error tone (descending tone
sequence) when pressing keys.
Action has failed/invalid input.
¥
Repeat the operation.
Watch the display and refer to the user
guide if necessary.
You cannot listen to messages in the
network mailbox.
Your PABX is set for pulse dialing.
¥
Set your PABX to touch-tone dialing.