Memory Module - Warranty Statement
The following limited lifetime warranty applies to GIGABYTE memory products. The limited warranty applies
to the original end user customer of the product so long as the original end user customer owns the product.
This limited warranty is non-transferable. GIGABYTE provides replacement or repair services to our customer
for defective products within the applicable warranty period. If any, please check on https://www.gigabyte.com
for more product detail.
Limitation Of Warranty
This limited warranty covers only repairs or replacement of GIGABYTE products. Please note that GIGABYTE
is not responsible for providing free repairs if any of the following applies:
1. Damage is caused by natural calamities, accidents, vandalism, power problems or any inappropriate usage.
2.
Damage is caused by accessories, wrapping materials and refillable goods other than the memory
module itself.
3. Product has been used with third-party accessories.
4. Product has been repaired or disassembled by unauthorized technicians.
5. The warranty label, product serial number is altered, damaged, unclear or missing.
6. Product serial number does not conform to the number issued by GIGABYTE or the label has been damaged.
7. Products were purchased from unauthorized distribution channels.
8. Product compatibility problems don’t result from any defect in the GIGABYTE memory module.
Duration of Warranty
Memory modules are covered by a “limited lifetime warranty”.* The warranty period starts from the day of
purchase. If the product is damaged due to natural causes, free maintenance service is provided during the
product’s service life. The lifetime warranty might not apply to customers in certain countries due to conflict
of laws in those areas. Proof of the original purchase date is required for this Warranty Service.
* limited lifetime warranty refers to limited product lifetime warranty. Warranty period ends when product is
no longer under production life cycle.
Additional Remarks
For certain products, maintenance is done by replacing them with reserved products; therefore it is possible that
after maintenance, the product returned to the consumer may not be the original one sent in for maintenance.
Due to high product turnover, if the product is no longer under production or the original manufacturer no
longer provides maintenance, GIGABYTE will replace it with a substitute.
The AORUS RGB Infused Demo Module (GC-RGB Module) is not covered by the limited lifetime warranty,
GIGABYTE only provides dead on arrival (DOA) 30 days for the accessory.
AORUS RGB Infused Demo Module (GC-RGB Module) only works with AORUS RGB memory, not
compatible with other memory module. AORUS RGB Infused Demo Module (GC-RGB Module) RGB syncs
only with AORUS RGB memory. AORUS RGB Infused Demo Module (GC-RGB Module) is not for sale as
an independent accessory.
Caution
Recommended voltage is shown on DRAM label.
Always turn off your computer before installing or removing a memory module.
Only for specific Motherboards and/or CPUs can the product operate at specified data rate.
GIGABYTE will not be liable for any damage resulting from user’s improper over-clocking application or usage.
Product Exchange and Information Required
Send the defective product back to the dealer where it was purchased.
During the procedure, we may need you to specify in detail the product’s model, serial number, date of
purchase and describe the trouble you came across.
To avoid damage due to poor packing, and/or shipping damage, use proper packing material when sending
the device for service and repair.
After we receive the product requested for maintenance and confirm that the damage is due to the deficient
manufacturing process or poor materials, we will immediately send you a well-functioning product.
GIGABYTE only accepts product exchanges if the full package is sent back. Full package meaning all the
material inside the package has to be returned for a valid swap.
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