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GIA UV Lamp and Viewing Cabinet
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GIA UV Lamp and Viewing Cabinet
Warranty and Terms
LIMITED WARRANTY
Subject to the exclusions, limitations and conditions set forth below, GIA warrants to
the original purchaser of the GIA UV Lamp and Viewing Cabinet that the GIA UV Lamp
and Viewing Cabinet will be free from defects in material and workmanship (each a
“defect” and a GIA UV Lamp and Viewing Cabinet with a defect is said to be “defective”),
when subjected to normal, proper and intended usage by properly trained and
informed users, for twelve (12) months from the date of shipment of the GIA UV Lamp
and Viewing Cabinet to the original purchaser (the “Warranty Period”).
GIA MAKES NO REPRESENTATIONS, WARRANTIES, OR GUARANTEES THAT THE
GIA UV LAMP AND VIEWING CABINET OR REFERENCE BLOCK WILL REPRODUCE
FLUORESCENCE GRADES GIVEN ON GIA REPORTS.
SOLE AND EXCLUSIVE REMEDY
For any defective GIA UV Lamp and Viewing Cabinet that is returned to GIA by the
original purchaser during the Warranty Period in compliance with the process
specified below, GIA will, at GIA’s option, repair or replace the defective GIA UV Lamp
and Viewing Cabinet, or refund the price paid to GIA for the defective GIA UV Lamp
and Viewing Cabinet. A replacement may be a new or refurbished GIA UV Lamp and
Viewing Cabinet at GIA’s discretion and any such replacement will continue to be
subject to the warranty set forth above for the balance of the Warranty Period for the
GIA UV Lamp and Viewing Cabinet initially purchased.
THE FOREGOING REMEDY SHALL BE THE SOLE AND EXCLUSIVE REMEDY IN THE
EVENT OF A DEFECTIVE GIA UV LAMP AND VIEWING CABINET.
EXCLUSIONS FROM THE LIMITED WARRANTY
A GIA UV Lamp and Viewing Cabinet will not be deemed defective and GIA will not
have any obligation to repair or replace a GIA UV Lamp and Viewing Cabinet, or refund
the price paid for the GIA UV Lamp and Viewing Cabinet as a result of any one or
more of the following: (i) normal wear and tear, (ii) accident, disaster, or event of force
majeure, (iii) misuse, fault, or negligence of or by any user or other person, (iv) use of
the GIA UV Lamp and Viewing Cabinet in a manner for which it was not designed, (v)
causes external to the GIA UV Lamp and Viewing Cabinet such as, but not limited to,
power failure; electrical power surges; exposure to fire, water, other liquids; excessive
humidity or temperature, (vi) improper storage or handling of the GIA UV Lamp and
Viewing Cabinet, or (vii) use of the GIA UV Lamp and Viewing Cabinet in combination
with equipment or materials not supplied by GIA.
ANY MAINTENANCE, REPAIR, OTHER SERVICE, MODIFICATION, ALTERATION, OR
OTHER TAMPERING WITH THE GIA UV LAMP AND VIEWING CABINET (INCLUDING
BUT NOT LIMITED TO OPENING OR ATTEMPTING TO OPEN THE GIA UV LAMP AND
VIEWING CABINET OR ANY PART OF THE GIA UV LAMP AND VIEWING CABINET) THAT
IS PERFORMED BY ANY PERSON OR ENTITY OTHER THAN GIA WITHOUT GIA’S PRIOR
WRITTEN APPROVAL, OR THE USE OF ANY REPLACEMENT PARTS NOT SUPPLIED BY
GIA, SHALL IMMEDIATELY VOID AND CANCEL ALL WARRANTIES WITH RESPECT TO THE
AFFECTED GIA UV LAMP AND VIEWING CABINET.
GIA UV LAMP AND VIEWING CABINET WARRANTY CLAIM PROCESS
If the original purchaser of the GIA UV Lamp and Viewing Cabinet believes that the GIA
UV Lamp and Viewing Cabinet is defective, then the original purchaser will promptly
contact GIA technical service at +1 917 286 3678 or [email protected]. The
original purchaser will provide to the GIA customer service representative the product
model and serial number (if applicable), the date of purchase, and details of the alleged
defect. In addition, if requested by the GIA customer service representative, the original
purchaser will also provide to the GIA customer service representative additional
information regarding the alleged defect and the use of the GIA UV Lamp and Viewing
Cabinet. After (a) GIA’s review of the information provided by the original purchaser,
(b) GIA confirming that the Warranty Period has not yet expired, and (c) GIA’s belief
that the GIA UV Lamp and Viewing Cabinet is likely defective, GIA will provide the
original purchaser a Return Material Authorization (an “RMA”). An RMA may include
specific handling and labeling instructions and the original purchaser will comply with
such instructions.
If the GIA UV Lamp and Viewing Cabinet is returned to GIA without an RMA or without
the proper handling and labeling, the delivery of the GIA UV Lamp and Viewing Cabinet
may be refused by GIA.
After receipt of an RMA from GIA, the original purchaser may return the allegedly
defective GIA UV Lamp and Viewing Cabinet to GIA to the address specified by the
GIA customer service representative with all shipment and insurance costs prepaid
by the original purchaser. If the GIA UV Lamp and Viewing Cabinet is being returned
within the 30-day period after the original shipment of the GIA UV Lamp and Viewing
Cabinet to the original purchaser and the GIA UV Lamp and Viewing Cabinet is in fact
defective, then GIA will reimburse the original purchaser the reasonable shipment
and insurance costs. If the GIA UV Lamp and Viewing Cabinet is being returned more
than 30 days after shipment of the GIA UV Lamp and Viewing Cabinet to the original
purchaser and the GIA UV Lamp and Viewing Cabinet is in fact defective, then GIA
may, at its discretion, reimburse the original purchaser the reasonable shipment
and insurance costs.
Any returned GIA UV Lamp and Viewing Cabinet must be packaged in the original
packaging or in packaging that is described in the RMA or is otherwise approved in
advance by GIA and which adequately protects the GIA UV Lamp and Viewing Cabinet
during shipment to GIA. Any loss or damage to the GIA UV Lamp and Viewing Cabinet
that occurs during shipment to GIA will be at the original purchaser’s sole risk.
