Trouble shooting
Before you contact your local service center, please read the following tips carefully.
1. No video on TV
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Check first if the product is powered on and in operational mode.
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Check if the video cable is properly connected between TV and Spark2 Combo.
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Check if the satellite cable is properly connected to Spark2 Combo.
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Check if the selected channel is currently on air.
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Check if the selected channel is encrypted and if you have a corresponding access smartcard.
2. Problem with audio quality
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Check if your audio cable is connected correctly.
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Check the volume level of your TV and Spark2 Combo.
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Check if Spark2 Combo or TV is on mute.
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Check the audio option if it is correctly selected for the program that you are currently watching.
3. Poor audio and video quality
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If the antenna is covered with snow or the signal is weakened by heavy rain, the quality of audio and video may become
temporarily poor.
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Check if your satellite antenna is oriented in the original direction.
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Check if your LNB is not damaged.
4. Remote control problem
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Check if the battery is low power.
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Point the remote control directly toward Spark2 Combo.
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Make sure that nothing blocks the front panel display.
5. Channel search problem
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Make sure if tuner configurations are all correctly made.
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Check if the antenna cable(s) are properly connected.
6. Encrypted channel viewing problem
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Check if you have the appropriate Smartcard.
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Take the Smartcard out and re-insert them to re-initialize.
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Check if your system correctly detects the smartcard.
7. Recording problem
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Check if the USB external device good connected and has a sufficient space for recording.
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Check if there is a conflict between recordings.
