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8-2

Troubleshooting

Preliminary Checklist

Here are helpful hints to follow before you take further actions when you encounter
any problem:



Try to isolate which part of the computer is causing the problem.



Make sure that you turn on all peripheral devices before turning on the computer.



If an external device has a problem, make sure that the cable connections are
correct and secure.



Make sure that the configuration information is properly set in the BIOS Setup
program.



Make sure that all the device drivers are correctly installed.



Make notes of your observations. Are there any messages on the screen? Do
any indicators light? Do you hear any beeps? Detailed descriptions are useful
to the service personnel when you need to consult one for assistance.

If any problem persists after you follow the instructions in this chapter, contact an
authorized dealer for help.

Содержание S400

Страница 1: ...S400 USER S MANUAL ...

Страница 2: ... Inc All other brand and product names are trademarks or registered trademarks of their respective owners NOTE The information in this manual is subject to change without notice Most screens and operating instructions in this manual are based on Windows 7 If you re using a different version of Windows the screens and related operations ...

Страница 3: ...idelines for energy efficiency An ENERGY STAR qualified computer uses 70 less electricity than computers without enabled power management features Earning the ENERGY STAR When every home office is powered by equipment that has earned the ENERGY STAR the change will keep over 289 billion pounds of greenhouse gases out of the air If left inactive ENERGY STAR qualified computers enter a low power mod...

Страница 4: ...tricity to light an entire home for more than 4 years Power management sleep settings on computers and monitors can result in much savings annually Remember saving energy prevents pollution Because most computer equipment is left on 24 hours a day power management features are important for saving energy and are an easy way to reduce air pollution By using less energy these products help lower con...

Страница 5: ...e Computer 1 8 Front Components 1 8 Rear Components 1 9 Right Side Components 1 10 Left Side Components 1 11 Top open Components 1 13 Bottom Components 1 16 Chapter 2 Operating Your Computer 2 1 Using the Keyboard 2 2 Typewriter Keys 2 2 Cursor Control Keys 2 2 Numeric Keypad 2 3 Function Keys 2 4 Fn Key 2 4 Hot Keys 2 4 Using the Touchpad 2 7 Configuring the Touchpad 2 9 Using the Touchscreen Opt...

Страница 6: ...oth Device 2 24 Using the Fingerprint Scanner 2 26 Using the WWAN Feature Optional 2 29 Installing a SIM Card 2 29 Turning On Off the WWAN Radio 2 29 Setting up a WWAN Connection 2 30 Chapter 3 Managing Power 3 1 AC Adapter 3 2 Battery Pack 3 3 Charging the Battery Pack 3 3 Initializing the Battery Pack 3 4 Checking the Battery Level 3 5 Replacing the Battery Pack 3 6 Battery Low Signals and Actio...

Страница 7: ...d Disk Drive 4 17 Chapter 5 Using BIOS Setup and System Recovery 5 1 BIOS Setup 5 2 When and How to Use 5 2 Information Menu 5 3 Main Menu 5 4 Advanced Menu 5 5 Security Menu 5 12 Boot Menu 5 14 Exit Menu 5 15 System Recovery 5 17 Chapter 6 Using Getac Software 6 1 Using G Manager 6 2 Starting G Manager 6 2 System Tab 6 3 Battery Tab 6 4 ECO Tab 6 6 ECO Information 6 7 Antenna Tab 6 8 Monitoring T...

Страница 8: ...aning Guidelines 7 5 Battery Pack Guidelines 7 6 Touchscreen Guidelines 7 7 When Traveling 7 9 Chapter 8 Troubleshooting 8 1 Preliminary Checklist 8 2 Solving Common Problems 8 3 Battery Problems 8 3 Bluetooth Wireless Transmission Problems 8 3 Display Problems 8 4 DVD Drive Problems 8 5 Hardware Device Problems 8 5 Hard Disk Drive Problems 8 6 Keyboard Mouse and Touchpad Problems 8 6 LAN Problems...

Страница 9: ...endix A Specifications A 1 Appendix B Regulatory Information B 1 On the Use of the System B 2 Class B Regulations B 2 Safety Notices B 3 On the Use of the RF Device B 7 USA and Canada Safety Requirements and Notices B 7 European Union CE Marking and Compliance Notices B 10 ...

Страница 10: ......

Страница 11: ...tting Started Congratulations on purchasing this rugged computer This chapter first tells you step by step how to get the computer up and running Then you will find a section briefly introducing the external components of the computer ...

Страница 12: ...the shipping carton you should find these standard items Rugged computer Accessories AC adapter AC power cord Driver disc Document s Stylus and tether depending on your model Inspect all the items If any item is damaged or missing notify your dealer immediately Keep the shipping carton and packing materials in case you need to ship or store the computer in the future ...

Страница 13: ... tether s loop ends through the hole of the stylus as indicated by below Then insert the other end through the first loop as indicated by below and pull it tight 2 Insert the other loop end to the tether hole on the computer as indicated by below Then insert the stylus end through the loop as indicated by below and pull it tight ...

Страница 14: ... internal battery power It is suggested that you use AC power when you start up the computer for the very first time CAUTION Use only the AC adapter included with your computer Using other AC adapters may damage the computer 1 Plug the DC cord of the AC adapter to the power connector of the computer ...

Страница 15: ... your computer Now you are ready to turn on the computer CAUTION When you disconnect the AC adapter disconnect from the electrical outlet first and then from the computer A reverse procedure may damage the AC adapter or the computer When unplugging the connector always hold the plug head Never pull on the cord NOTE When the AC adapter is connected it also charges the battery pack For information o...

Страница 16: ...rted Turning On and Off the Computer Turning On 1 Open the top cover by pulling the cover latch and lifting up the cover You can tilt the cover forward or backward for optimal viewing clarity 2 Press the power button ...

Страница 17: ...ep or Hibernation mode To Do this Power off Shutdown Use the Windows Start menu in the lower left and follow the shutdown procedure Sleep Press the power button or use the Windows Start menu to put the computer in Sleep mode Hibernate Use the Windows Start menu to put the computer in Hibernation mode See Hibernation in Chapter 3 for more information Sleep is the default setting of the power button...

Страница 18: ... open the protective covers to access the connectors When not using a connector make sure to close the cover completely for water and dust proof integrity Engage the locking mechanism if existing Front Components Ref Component Description See Also Top Cover Latch Locks the top cover P 1 5 Stereo Speaker Sends out sound and voice from the computer Handle Provides a convenient way to carry the compu...

Страница 19: ... mouse or serial communication device P 4 4 RJ 45 Connector Connects the LAN cable P 2 20 RJ 11 Connector optional Connects the telephone line P 2 19 GPS Pass through Connector optional Connects to the external antenna for GPS receiver WWAN Pass through Connector optional Connects to the external antenna for WWAN transmission VGA Connector Connects an external display monitor P 4 2 Kensington Lock...

Страница 20: ...rt card for additional security feature NOTE There is no smart card reader if your model has the RFID reader option P 4 9 PC Card Slot Accepts a PC card for additional functions P 4 10 ExpressCard Slot Accepts an ExpressCard for additional functions P 4 12 Battery Pack Supplies power to your computer when external power is not connected P 3 3 Super Multi Drive Accepts a compact disc for installing...

Страница 21: ...eakers with amplifier P 4 8 Microphone Connector Connects an external microphone P 4 8 HDMI Connector Connects a HDMI High Definition Multimedia Interface monitor or TV set P 4 2 RF radio frequency Switch Serves as the master on off control of the RF radio When set to OFF all wireless modules such as WLAN Bluetooth and WWAN cannot be used When set to ON individual settings of the module work P 2 2...

Страница 22: ...TA device such as an external hard drive or optical drive P 4 6 Can also function as a USB port USB Port Connects a USB device such as a USB flash disk printer digital camera joystick and more P 4 5 Mini IEEE 1394 Port Connects an IEEE 1394 device such as a scanner printer DVCAM and VCR P 4 6 ...

Страница 23: ...a Lens optional Allows you to use the camera function LCD Screen Displays the output of the computer May include the optional touchscreen feature P 2 10 Power Button Turns the power on or off Sleep mode by default P 1 6 Keyboard Serves as the data input device of the computer P 2 2 ...

Страница 24: ... on or off Brings up the ECO menu for selecting a power profile when using battery power Toggles the sunlight readable mode on or off Touchpad Serves as the pointing device of the computer P 2 7 Indicators Power Lights green when computer is on P 1 6 Blinks green when computer is in Sleep mode Battery Charge Lights green when the battery is fully charged P 3 3 Lights amber when the battery is bein...

Страница 25: ...rotection Wait till the temperature drops down P 8 9 Hard Disk DVD Drive Blinks green when computer is reading writing data to the hard disk or DVD drive Num Lock Lights green when Num Lock is on P 2 3 Caps Lock Lights green when Caps Lock is on P 2 3 WLAN Lights green when WLAN radio is on P 2 20 Bluetooth Lights green when Bluetooth radio is on P 2 23 WWAN Lights green when WWAN radio is on P 2 ...

Страница 26: ...ent Description See Also Docking Connector Connects to the office or vehicle dock purchased separately Memory Slots Inside are the memory slots for expanding the memory size of your computer P 4 15 Hard Disk Drive Inside is the hard disk drive P 4 17 ...

Страница 27: ...ose to read only the parts containing information unique to your computer CAUTION Do not expose your skin to the computer when operating it in a very hot or cold environment The computer can get uncomfortably warm when you use it in high temperatures As a safety precaution in such a circumstance do not place the computer on your lap or touch it with your bare hands for extended periods of time Pro...

Страница 28: ... the lock keys Caps Lock and Num Lk are pressed their corresponding indicators light up The Control Ctrl Alternate Alt key is normally used in combination with other keys for program specific functions The Escape Esc key is usually used for stopping a process Examples are exiting a program and canceling a command The function depends on the program you are using Cursor Control Keys Cursor control ...

Страница 29: ...umeric keys are activated meaning you can use these keys to enter numerals NOTE When the numeric keypad is activated and you need to type the English letter in the keypad area you can turn Num Lock off or you can press Fn and then the letter without turning Num Lock off Some software may not be able to use the numeric keypad on the computer If so use the numeric keypad on an external keyboard inst...

Страница 30: ...m a desired function first press and hold Fn then press the other key Hot Keys Hot keys refer to a combination of keys that can be pressed any time to activate special functions of the computer Most hot keys operate in a cyclic way Each time a hot key combination is pressed it shifts the corresponding function to the other or next choice You can easily identify the hot keys with the icons imprinte...

Страница 31: ...t off mute or on Switches LCD backlight off or on Serves as the sleep button that you can define with Windows Power Options See the Power Management in Chapter 3 TABLE NOTE means select models only Windows Keys The keyboard has two keys that perform Windows specific functions Windows Logo key and Application key The Windows Logo key opens the Start menu and performs software specific functions whe...

Страница 32: ...2 6 Operating Your Computer has the same effect as a right mouse click See your Windows manual for more information ...

Страница 33: ...Fn F9 to toggle the touchpad on or off For optimal performance of the touchpad keep your fingers and the pads clean and dry When tapping on the pad tap lightly Do not use excessive force The touchpad is a pointing device that allows you to communicate with the computer by controlling the location of the pointer on the screen and making selection with the buttons ...

Страница 34: ...accordingly When your finger reaches the edge of the pad simply relocate yourself by lifting the finger and placing it on the other side of the pad Here are some common terms that you should know when using the touchpad Term Action Point Move your finger on the pad until the cursor points to the selection on the screen Click Press and release the left button or Tap gently anywhere on the pad Doubl...

Страница 35: ...eft edge of the pad and slide your finger up and down along the edge To move horizontally place your finger on the top or bottom edge of the pad and slide your finger left and right This function works only after you install the touchpad driver supplied with the computer and configure the touchpad to enable the function It may not work for all applications TABLE NOTE If you swap the left and right...

Страница 36: ...ded stylus The touchscreen is a touch sensitive device that allows you to navigate on the screen without using a keyboard touchpad or mouse Use the included stylus to select objects on the screen The stylus can be stretched for better grip and handling The following table shows how you use the touchscreen to obtain equivalent mouse functions Term Action Equivalent Mouse Function Tap Touch the scre...

Страница 37: ...ct with your computer by placing two fingers on the screen The movement of the fingers across the screen creates gestures which send commands to the computer Here are the multi touch gestures that you can use Gestures Actions finger down finger up Descriptions Pan Scroll or Drag 1 or 2 fingers up or down Use panning to see another part of a page that has scroll bars Zoom Pinch Move two fingers apa...

Страница 38: ...on the screen in a circular direction clockwise or counter clockwise The gesture works in applications that support the specific gesture Press and Tap Press on target and tap using a second finger Use press and tap to access the shortcut menu Two finger Tap Tap two fingers at the same time where the target is in the midpoint between the fingers The function is defined by applications that support ...

Страница 39: ... finger down finger up Descriptions Flicks Make quick drag gestures in the desired direction Flick left or right to navigate back and forward in a browser and other applications The gesture works in most applications that support back and forward ...

Страница 40: ...your stylus like pressing the keys on a standard keyboard Writing Pad allows you to write on the writing pad like writing on a piece of paper Your handwriting will be converted into typed text To open the Input Panel tap the Input Panel tab which appears by default on the left edge of the screen To switch between the two types tap or at the upper left corner of the Input Panel NOTE For more inform...

Страница 41: ...o serve as Emergency button if set according in the BIOS Setup program See Advanced Menu in Chapter 5 for information P2 Starts Microsoft Internet Explorer by default You can re define the function of the button See Quick Button Definition Utility in Chapter 6 for information Toggles Blackout mode on or off In Blackout mode the LCD backlight keyboard button backlight and LED indicators are all tur...

Страница 42: ...ernation mode or the computer is restarted Each ECO mode Quick Power Saving or Work is a combination of power settings that results in different power consumptions For information on configuring the ECO modes see ECO Tab in Chapter 6 NOTE The button works only when using battery power Toggles the sunlight readable mode on or off In sunlight readable mode the LCD brightness is increased to the high...

Страница 43: ... laser based devices Caution Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure NOTE The DVD drive is classified as a Class 1 laser product This label is located on the DVD drive NOTE This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other inte...

Страница 44: ...sc in the tray with its label facing up Slightly press the center of the disc until it clicks into place To remove a disc hold the disc by its outer edge and lift it up from the tray 4 Gently push the tray back into the drive NOTE In the unlikely event that you are unable to release the drive tray by pressing the eject button you can manually release the disc See Optical Drive Problems in Chapter ...

Страница 45: ...others by fax email or connect to an online service or bulletin board To connect the telephone line to the modem connect one end of the modem cable to the RJ 11 connector on the computer and the other end to the phone line NOTE When using the communication software you may have to disable power management Do not enter the Sleep mode when using the communication software ...

Страница 46: ...to the RJ 45 connector on the computer and the other end to the network hub Using the Wireless LAN The WLAN module of your computer supports IEEE 802 11a b g n Turning On Off the WLAN Radio NOTE The FAA Federal Aviation Agency has deemed it unsafe to operate wireless devices in aircraft as this may interfere with flight safety Remember to turn off wireless LAN when using your computer in the airpl...

Страница 47: ...default The Wireless Network icon on the taskbar should appear without a red X In case you have previously turned it off in Windows Mobility Center be sure to turn it on when using the function the next time To turn off the WLAN radio You can turn off the WLAN radio by pressing Fn F1 or using the Quick Bar If you want to turn off all wireless radio slide the RF switch to the OFF position Connectin...

Страница 48: ...our network administrator or Internet service provider ISP for the security key or passphrase For more information on setting a wireless network connection refer to Windows online help NOTE You can use Intel PROSet Wireless to take full advantage of the WiFi capabilities of your computer See the Help of the utility for instructions ...

Страница 49: ...e within range Turning On Off the Bluetooth Radio To turn on the Bluetooth radio 1 Make sure that the RF switch is at the ON position 2 To turn on the Bluetooth radio click the Bluetooth button in the Quick Bar as shown below an X over the button means the radio is currently off When the Bluetooth radio is on the Bluetooth indicator glows in green and the Bluetooth icon appears on the Windows task...

Страница 50: ...ecting to another Bluetooth Device 1 Make sure that the Bluetooth function is enabled as described above 2 Make sure that the target Bluetooth device is turned on discoverable and within close range See the documentation that came with the Bluetooth device 3 To search for Bluetooth devices right click the Bluetooth icon and select Add a Device 4 Select the device you want to connect from the searc...

Страница 51: ... Computer 2 25 5 Depending on the type of Bluetooth device that you want to connect to you will need to enter the pertinent information For detailed information on using the Bluetooth feature see Windows online Help ...

Страница 52: ...erprint recognition It features Website Log On Logon to your web accounts like banks webmail and more with a simple swipe of your finger Windows Log On Logon to Microsoft Windows with a simple swipe of your finger every time you turn on your computer or log onto your desktop QuickLaunch Quickly launch all your favorite websites open files and folders and log in to your accounts with a simple swipe...

Страница 53: ...Operating Your Computer 2 27 ...

Страница 54: ...erating Your Computer You can then use the Fingerprint Software to set up how the fingerprint authentication works For detailed information click the Help button of the software App Store Settings Options Help ...

Страница 55: ...ou need to subscribe to WWAN service and acquire a SIM card from the service provider To install the SIM card follow these steps 1 Turn off the computer and disconnect the AC adapter 2 Insert the SIM card into the holder Make sure the golden contact area on the card is facing upward and the beveled corner on the SIM card facing outward NOTE To remove the SIM card push inward to release and slide t...

Страница 56: ...it is not open you can right click the Getac Utility icon located on Windows taskbar and select Quick Bar to open it To turn off the WWAN radio You can turn off the WWAN radio by using the Quick Bar or WWAN utility If you want to turn off all wireless radio slide the RF switch to the OFF position Setting up a WWAN Connection To set up a WWAN connection for the first time follow these steps 1 Make ...

Страница 57: ...Turn Radio On to turn on the radio 4 Use AirCard Watcher to manage your broadband wireless network connections such as Connect to the Internet Configure user options Send and receive SMS messages Manage profiles Use GPS to track your position for models having the GPS module NOTE For detailed information on using AirCard Watcher see the program s online help ...

Страница 58: ......

Страница 59: ...wer Your computer operates either on external AC power or on internal battery power This chapter tells you how you can effectively manage power To maintain optimal battery performance it is important that you use the battery in the proper way ...

Страница 60: ...wer cord When you disconnect the AC adapter disconnect from the electrical outlet first and then from the computer A reverse procedure may damage the AC adapter or computer When unplugging the connector always hold the plug head Never pull on the cord The AC adapter serves as a converter from AC Alternating Current to DC Direct Current power because your computer runs on DC power but an electrical...

Страница 61: ... above 40 C 104 F the charging process will stop if the battery s temperature gets above 60 C 140 F To avoid damaging the battery under this situation disconnect the AC adapter and wait for the battery to return to room temperature before charging again During charging do not disconnect the AC adapter before the battery has been fully charged otherwise you will get a prematurely charged battery To...

Страница 62: ...may automatically lessen due to the self discharge process 0 21 per day even when the battery pack is fully charged 100 This happens no matter if the battery pack is installed in the computer Initializing the Battery Pack You need to initialize a new battery pack before using it for the first time or when the actual operating time of a battery pack is much less than expected Initializing is the pr...

Страница 63: ...vel in Windows click the battery icon on the taskbar By Gas Gauge On the exterior side of the battery pack is a gas gauge for displaying the estimated battery charge When the battery pack is not installed in the computer and you want to know the battery charge you can press the switch with a pointed device to see the corresponding value of indicator segment that light green The value of the corres...

Страница 64: ... for a long period of time while traveling you may consider the purchase of an additional battery pack from your dealer and keep it with you in a fully charged state as a backup To replace the battery pack follow these steps 1 Turn off the computer and disconnect the AC adapter 2 Press the two latches toward each other to open the protection cover 3 Pull the strip and slide the battery pack out of...

Страница 65: ...level Low The battery charge has reached the low battery level 10 by default Critically low The battery charge has reached the critical battery level 5 by default By default Windows will display a notification and put your computer into Hibernation When the battery is low the computer s Battery Charge Indicator also blinks red to alert you to take actions Always respond to low battery by connectin...

Страница 66: ...management works in this way What When Power to the hard disk is turned off When the hard disk has been idle for a set period Power to the display is turned off When the display has been idle for a set period The computer enters the Sleep mode The hard disk and display are turned off and the entire system consumes less power When the entire system has been idle for a set period When you manually a...

Страница 67: ...hese applications open and running and normally they all have to be closed before the computer can be turned off When you use the hibernation feature you do not have to close the applications The computer stores the state of your computer to a file on the hard disk and then shuts down The next time you turn on your computer you return to exactly where you left off ...

Страница 68: ... the lowest comfortable level Shorten the length of time before Windows turn off the display Many USB devices use power just by being connected If you use a USB mouse you can save power by disconnecting the mouse and using the touchpad If you use a USB flash drive unplug it when you are not using it Remove the card such as PC card ExpressCard and Smart Card if not using it Turn off the wireless ra...

Страница 69: ...Expanding Your Computer You can expand the capabilities of your computer by connecting other peripheral devices When using a device be sure to read the instructions accompanying the device together with the relevant section in this chapter ...

Страница 70: ...ce is an audio video interface that transmits uncompressed digital data and therefore delivers true HD quality Follow this procedure to connect an external monitor 1 Turn off the computer 2 Depending on the type of your monitor plug the monitor s signal connector to the computer s VGA or HDMI connector 3 Plug one end of the monitor s power cord into the power socket on the monitor and the other en...

Страница 71: ... pressing the Fn F5 hot keys You can also change the display through Windows Control Panel Display Settings Properties CAUTION Do not disconnect the external monitor while the computer is in the Sleep mode or Hibernation mode If no external monitor is connected when the computer resumes the LCD might not display properly ...

Страница 72: ...ion device modem Follow this procedure to connect a serial device 1 Turn off the computer 2 Plug the device cable to the serial port on the rear of the computer 3 Turn on the computer NOTE Portable modems that derive power through the serial port cannot be used with the computer Instead use a modem that is powered by its own internal battery or external AC power ...

Страница 73: ...B 3 0 ports for connecting USB devices such as a digital camera scanner printer modem and mouse USB 3 0 supports a transfer rate up to 5 Gbit s NOTE The eSATA USB Combo port can also function as a USB 2 0 port To connect a USB device plug the device cable to one of the USB ports ...

Страница 74: ... eSATA devices such as an external hard drive and external optical drive USB devices see previous section The port supports SATA II with transfer rate up o 3 0Gbit s It can provide 5V power if a certified USB eSata combo cable is used To connect an external eSATA device simply plug the device cable to the eSATA port ...

Страница 75: ...ude not only computer peripheral devices such as scanner printer and high quality CCD but also consumer electronic equipment such as DVCAM and VCR To connect an IEEE 1394 device prepare an IEEE 1394 cable Plug the appropriate end of the cable to the computer s mini IEEE 1394 connector and the other end to the device s corresponding connector ...

Страница 76: ...en can be connected to speakers headphones or earphone set Microphone Connector pink can be connected to an external microphone for recording voice or sound NOTE After connecting an external audio device make sure that you specify the use of the correct audio device in Windows When using the external speakers headphones or microphone you cannot use the internal one ...

Страница 77: ... and interact intelligently with a smart card reader To insert a smart card 1 Locate the smart card slot on the right of the computer and open the cover 2 Slide the smart card with its label and embedded computer chip facing up into the slot 3 When a new card is seated use the third party smart card software to allow your computer to read it To remove a smart card 1 Make sure that the third party ...

Страница 78: ...ring Sleep mode Your computer has one PC card slot which supports type II card and CardBus specifications To insert a PC card 1 Locate the PC card slot on the right side of the computer 2 Press the eject button to remove the dummy card out of the slot 3 Slide the PC card with its label facing up into the slot until the eject button pops out 4 When a new card is seated the computer will detect it a...

Страница 79: ...ve Hardware icon found on the Windows taskbar and the Safely Remove Hardware window appears on screen 2 Select highlight the PC card from the list to disable the card 3 Push the eject button and the card will slide out slightly 4 Pull the card out of the slot 5 Replace the dummy card ...

Страница 80: ... including memory wired and wireless communication cards and security devices Shown next are the appearances of ExpressCards for your reference ExpressCard 54 ExpressCard 34 To insert an ExpressCard 1 Locate the ExpressCard slot on the right side of the computer 2 Slightly push the dummy card to release and then pull it out of the slot 3 Slide the ExpressCard with its label facing up all the way i...

Страница 81: ...uctions to complete the process To remove an ExpressCard 1 Double click on the Safely Remove Hardware icon found on the Windows taskbar and the Safely Remove Hardware window appears on screen 2 Select highlight the ExpressCard from the list to disable the card 3 Slightly push the card to release and then pull it out of the slot 4 Replace the dummy card ...

Страница 82: ... cards The reader supports SD Secure Digital MMC MultiMediaCard and MMC Plus cards To insert a storage card 1 Locate the card reader on the left side of the computer and open the cover 2 Align the card with its connector pointing to the slot and its label facing up Slide the card into the slot until it reaches the end 3 Windows will detect the card and assign it a drive name To remove a storage ca...

Страница 83: ...module do not touch the terminals or internal components insert objects other than the module or allow foreign particles to enter Doing so has been known to cause damage fire or electrical shock To install the RAM module 1 Remove the battery pack see chapter 3 and make sure that the computer is not connected to AC power 2 Carefully place the computer upside down 3 Remove the four screws to open th...

Страница 84: ...ock the module into position CAUTION If the RAM module is difficult to insert or difficult to push down do not force it Check once more to ensure that the module is positioned correctly 5 Replace the compartment cover and secure with four screws 6 Replace the battery pack ...

Страница 85: ...ment cover using your finger NOTE Some models use two locking latches instead of screws to secure the compartment cover in place 4 Pull the strip outward to unplug the connector Lift the hard disk drive off the compartment 5 Put the new drive in the compartment following the correct orientation Then push the drive s connector side forward to engage the connector 6 Replace the compartment cover and...

Страница 86: ...4 18 Expanding Your Computer ...

Страница 87: ...led firmware that translates instructions from other layers of software into instructions that the computer hardware can understand The BIOS settings are needed by your computer to identify the types of installed devices and establish special features System Recovery reinstalls Windows to your system and configures it to the system s factory default settings This chapter tells you how to use the B...

Страница 88: ...reen during system startup The prompt shows up on the screen for only a few seconds You must press F2 quickly The BIOS Setup Utility main screen appears as shown next Information Main Advanced Security Boot Exit Model NO Serial NO Processor Info Installed System Memory SATA HDD SATA ODD BIOS Revision EC Revision LAN MAC Address IEEE 1394 GUID Operating Time S400 G2 RC5XXS0068 Intel R Core TM i7 35...

Страница 89: ...de similar settings in BIOS Setup Utility Information Menu The Information menu contains the basic configuration information of the system There are no user definable items in this menu Information Main Advanced Security Boot Exit Model NO Serial NO Processor Info Installed System Memory SATA HDD SATA ODD BIOS Revision EC Revision LAN MAC Address IEEE 1394 GUID Operating Time S400 G2 RC5XXS0068 In...

Страница 90: ...Select Sub Menu F10 Save and Exit System Date sets the system date System Time sets the system time Legacy USB Support enables or disables the system s support for Legacy USB device in DOS mode Wireless LAN specifies the on off state of the wireless LAN radio when the system starts up When set to Last State the on off state remains the same as the last state before you turn off the system Bluetoot...

Страница 91: ...etup Button Setup Device Configuration Disabled AHCI Item Specific Help iRST Intel R Rapid Start Technology Configuration F1 Help Select Item Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select Sub Menu F10 Save and Exit Intel R Rapid Start Technology cofigures iRST Press Enter to access the submenu as shown below Advanced Intel R Rapid Start Technology Item Specific Help iRST Suppor...

Страница 92: ... from S3 Sleep state F1 Help Select Item Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select Sub Menu F10 Save and Exit Any key Wake Up From S3 allows any key to wake up the system from S3 Sleep state Ring Wake Up From S3 allows a modem activity to wake up the system from S3 Sleep state USB Wake Up From S3 allow a USB device activity to wake up the system from S3 Sleep state This fea...

Страница 93: ... the BIOS extension execution If enabled this requires additional firmware in the SPI device F1 Help Select Item Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select Sub Menu F10 Save and Exit Intel AMT enables or disables Intel Active Management Technology BIOS extension execution AMT allows the system administrator to access an AMT featured computer remotely Intel AMT Setup Prompt d...

Страница 94: ...Virtualization Technology enables or disables Intel VT Intel Virtualization Technology feature which provides hardware support for processor virtualization When enabled a VMM Virtual Machine Monitor can utilize the additional hardware virtualization capabilities provided by this technology Intel R VT for Directed I O VT d enables or disables VT d Intel Virtualization Technology for Directed I O Wh...

Страница 95: ...F9 Setup Defaults Esc Exit Select Menu Enter Select Sub Menu F10 Save and Exit NOTE Graphic Setup parameters apply to the internal graphics device only DVMT Pre Allocated sets the amount of pre allocated fixed graphics memory for use by the internal graphics device Total Graphics Memory sets the amount of total graphics memory pre allocated fixed DVMT for use by the internal graphics device Button...

Страница 96: ...t to Quick Btn the P1 quick button serves as a user defined quick launch key When set to Emergency Btn the P1 quick button serves as the Emergency button Emergency button only works with customized applications that support the specific button HDD Preheat keeps the hard disk drive s temperature above 5o C 41o F during system shutdown period as long as external AC power is connected When set to Ena...

Страница 97: ...d Reader HD Audio Modem Fingerprint Scanner 1394 Port E SATA Port Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Set WLAN device to enable disable F1 Help Select Item Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select Sub Menu F10 Save and Exit You can enable or disable the following items Wireless LAN WWAN Bluetooth Media Card Reader MMC SD Smart Card Reade...

Страница 98: ...clear the Supervisor account s password F1 Help Select Item Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select Sub Menu F10 Save and Exit NOTE You can set the user password only when the supervisor password has been set If both the administrator and user passwords are set you can enter any of them for starting up the system and or entering BIOS Setup However the user password only a...

Страница 99: ...assword sets the password for locking the Primary Master hard disk drive After setting a password the hard disk drive can only be unlocked by the password no matter where it is installed HDD 0 Password Is shows whether you have set the hard disk password or not TPM Setup Menu sets various TPM parameters Press Enter to access the submenu as shown below TPM Support enables or disables TPM Trusted Pl...

Страница 100: ...ation Main Advanced Security Boot Exit Boot priority order 1 SATA ODD PIORNEER DVD RW DVRTD11RS 2 SATA HDD WDC WD5000BPVT 22A1YT0 3 mSATA HDD 4 USB ODD 5 USB HDD 6 USB FDD 7 ESATA HDD1 8 ESATA HDD2 9 Other HDD 10 PCI LAN IBA GE Slot 00C8 v1365 Item Specific Help Keys used to view or configure devices and arrows Select a device and moves the device up or down Shift 1 enables or disables a device De...

Страница 101: ... deactivated an exclamation symbol appears beside the item and system will bypass it when detecting boot device during POST Exit Menu The Exit menu provides ways of exiting BIOS Setup After finishing with your settings you must save and exit so that the changes can take effect Information Main Advanced Security Boot Exit Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Chang...

Страница 102: ...nd exits BIOS Setup Utility Exit Discarding Changes exits BIOS Setup Utility without saving the changes you have made Load Setup Defaults loads the factory default values for all the items Discard Changes restores the previous values for all the items Saves Changes saves the changes you have made ...

Страница 103: ...re it to the system s factory default settings All data on the hard disk drive will be lost Make sure that power is not interrupted during the recovery process An unsuccessful recovery may result in Windows startup problems To run System Recovery 1 Connect the AC adapter 2 Turn on the computer During system startup when the following screen appears press Ctrl Alt F2 keys for four second 3 In the s...

Страница 104: ...e completed When it reaches 100 the system turns off 5 Turn on the Tablet PC The Windows setup wizard starts Follow the onscreen prompts to continue 6 When the system restarts the installer screen appears The installer will perform system hardware detection and driver installation ...

Страница 105: ...Using BIOS Setup and System Recovery 5 19 7 When completed the system restarts and displays Windows desktop ...

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Страница 107: ...g 6 1 Chapter 6 Using Getac Software Getac software includes application programs for specific computer components and utility programs for overall management This chapter describes how to use the programs ...

Страница 108: ...r You can start up G Manager by any of the following methods Click Start All Programs Getac Utility G Manager or Click and hold the icon located on the taskbar until a ring appears From the small menu that pops up click G Manager The G Manager window appears containing 6 tabs as described later NOTE Depending on your model the actual items appearing on the screen may differ from those shown in thi...

Страница 109: ... System tab provides system information To view specific information select the component from the list on the left side of the screen The information of the selected component will be displayed on the right side of the screen ...

Страница 110: ...ry if your model has a second battery NOTE When the percentage Left is less than 10 then the value will be displayed in red When an abnormal battery condition is detected Battery Status value will be displayed in red Battery Information The upper portion of the screen displays the current status of the selected battery Charging Mode The lower left portion of the screen allows you to select the cha...

Страница 111: ...ration function The health bar shows the batter s health by percentage A low percentage indicates poor health and therefore the need to perform a gauge reset to calibrate the battery s capacity and improve the battery s performance The gauge reset process includes discharging and then fully recharging the battery in two cycles It can take several hours To perform a gauge reset 1 Connect the AC ada...

Страница 112: ...6 6 Using ECO Tab The ECO tab allows you to configure ECO modes or called power profiles To put the system into an ECO mode use the ECO button See Using the Quick Buttons in Chapter 2 for information ...

Страница 113: ...list Profile Settings The right portion of the screen displays the settings of the current selected profile You can set up the following items WWAN Bluetooth and WLAN can be on or off Power Scheme can be Balanced High Performance or Power Saver The settings here correspond to the settings in Windows See Windows Help for the description to each of the power scheme After changing the settings click ...

Страница 114: ...ing Antenna Tab The Antenna tab allows you to set if your system will automatically use the external GPS or WWAN antenna when connected Select the checkbox es accordingly Click Apply or OK to save the changes ...

Страница 115: ...ude it as a monitored component Click Apply or OK to save the changes NOTE Different models have different supported monitoring items non supported items cannot be selected grayed out items Monitoring Options The right portion of the screen allows you to set how the monitored items are displayed and how often the monitoring is updated Always On Top allows the monitoring window to remain on top of ...

Страница 116: ...he changes Starting and Stopping the Monitoring To start monitoring click START Monitor The monitoring window similar to the one below appears displaying requested information at specified intervals To stop monitoring click the Close button at the upper right corner of the monitoring window or click Stop Monitor on the Monitoring tab page of G Manager ...

Страница 117: ...he screen displays Ongoing raw data strings in the Message Log section Overhead satellite positions in the Satellite Map section Signal strength of the satellites in the Signal Indicator section When GPS positioning is completed the Data Summary section shows the GPS information of the current location To stop GPS positioning click Stop GPS ...

Страница 118: ...6 12 Using ...

Страница 119: ...you want to re define P1 make sure the P1 Function item in the BIOS Setup Utility is set to Quick Btn default setting See Advanced Menu in Chapter 5 for information 1 Right click the Getac utility icon on the Windows taskbar and select Quick Buttons Definition 2 The following window appears Select the button you want to re define and click the Open button ...

Страница 120: ...wse to the destination folder and select the desired program file Then click Open to complete 4 A matching program icon will appear in the settings window NOTE You can restore the quick buttons to the default settings by clicking Get Default ...

Страница 121: ...D reader contact your authorized Getac dealer Reading Tags NOTE The procedure below is based on the default settings of Getac Smart Tag 1 Double click the Getac Smart Tag program icon on Windows desktop to start the program The Getac Smart Tag floating button appears and is always on top of the screen You can drag the button to a location you want 2 By default Getac Smart Tag scans three tag types...

Страница 122: ...s below appears The Card Type field shows which type of tags are being scanned now If a tag of the matching type is found the Card UID field shows its UID otherwise the field is blank Click OK to close the window 5 The program scans for 3 seconds for each tag type 14443 A 14443 B and 15693 The scanning stops after 9 seconds 6 When you next start a scanning session it begins with the last scanned c...

Страница 123: ...lled cursor in a processing software If unchecked default setting the result window appears to display the UID data Keep scanning Check this item for the scanning to go on until you stop it by tapping the floating button If unchecked default setting the scanning stops automatically after one cycle of scanning No Beep Check this item so there is no beep sound upon each scanned UID If unchecked defa...

Страница 124: ...6 18 Using Exit Closes the program All the changes remain effective until you change them again ...

Страница 125: ...Caring for the Computer Taking good care of your computer will ensure a trouble free operation and reduce the risk of damage to your computer This chapter gives you guidelines covering areas such as protecting storing cleaning and traveling ...

Страница 126: ...i Virus Strategy You can install a virus detecting program to monitor potential viruses that could damage your files Using Windows Action Center Windows Action Center alerts you to take action on the following security essentials Windows Firewall Windows Update Malware Protection anti virus anti spyware Others Internet security user account control For detailed information on Windows Security Cent...

Страница 127: ... lock to protect your computer against theft The cable lock is available in most computer stores To use the lock loop the lock cable around a stationary object such as a table Insert the lock to the Kensington lock hole and turn the key to secure the lock Store the key in a safe place ...

Страница 128: ... stand the computer on its side or store it in an upside down position A strong impact by dropping or hitting may damage the computer Do not cover or block any ventilation openings on the computer For example do not place the computer on a bed sofa rug or other similar surface Otherwise overheating may occur that results in damage to the computer As the computer can become very hot during operatio...

Страница 129: ...elines Never clean the computer with its power on Use a soft cloth moistened with water or a non alkaline detergent to wipe the exterior of the computer Gently wipe the display with a soft lint free cloth Do not use alcohol or detergent on the display Dust or grease on the touchpad can affect its sensitivity Clean the pad by using adhesive tape to remove the dust and grease on its surface If water...

Страница 130: ...ncrease its internal temperature Charge the battery pack between 10 C 30 C 50 F 86 F temperature range A higher environment temperature will cause the battery pack s temperature to rise Avoid charging the battery pack inside a closed vehicle and in hot weather condition Also charging will not start if the battery pack is not within the allowed temperature range It is recommended that you do not ch...

Страница 131: ...discharge time When using battery power in an extremely low temperature environment you may experience shortened operating time and incorrect battery level reading This phenomenon comes from the chemical characteristics of batteries The appropriate operating temperature for the battery is 10 C 50 C 14 F 122 F Touchscreen Guidelines Use the finger or the included stylus on the display Using a sharp...

Страница 132: ...he display Avoid placing objects on top of the display as this may cause the glass to break thereby damaging the display Using the touchscreen during low temperature less than 5 o C may cause a slower response time this is normal A normal response time may be restored upon returning to room temperature When there is noticeable discrepancy in the operation of the touchscreen function wrong location...

Страница 133: ...connect the AC adapter from the computer and take it with you Use the AC adapter as the power source and as a battery charger Hand carry the computer Do not check it in as luggage If you need to leave the computer in the car put it in the trunk of the car to avoid exposing the computer to excessive heat When going through airport security it is recommended that you send the computer and flash disk...

Страница 134: ......

Страница 135: ...shooting Computer problems can be caused by hardware software or both When you encounter any problem it might be a typical problem that can easily be solved This chapter tells you what actions to take when solving common computer problems ...

Страница 136: ...e that the cable connections are correct and secure Make sure that the configuration information is properly set in the BIOS Setup program Make sure that all the device drivers are correctly installed Make notes of your observations Are there any messages on the screen Do any indicators light Do you hear any beeps Detailed descriptions are useful to the service personnel when you need to consult o...

Страница 137: ...e the battery to solve the problem See Initializing the Battery Pack in Chapter 3 for instructions The battery operating time indicated by the battery meter does not match the actual operating time The actual operating time can be different from the estimated time depending on how you are using the computer If the actual operating time is much less than the estimated time initialize the battery Se...

Страница 138: ...een are dim Adjust the brightness and or contrast Bad dots appear on the display at all times A small number of missing discolored or bright dots on the screen are an intrinsic characteristic of TFT LCD technology It is not regarded as a LCD defect The external monitor displays nothing Make sure that the monitor is turned on Make sure that the monitor s signal cable is properly connected Switch th...

Страница 139: ...n the drive Manually release the disc by inserting a small rod such as a straightened paperclip into the drive s manual eject hole and pushing firmly to release the tray Hardware Device Problems The computer does not recognize a newly installed device The device may not be correctly configured in the BIOS Setup program Run the BIOS Setup program to identify the new type Make sure if any device dri...

Страница 140: ...e data files stored on the hard disk drive may be fragmented Use a tool such as Window s Disk Defragmenter to defragment the files Keyboard Mouse and Touchpad Problems The keyboard does not respond Try connecting an external keyboard If it works contact an authorized dealer as the internal keyboard cable might be loose Water or liquid is spilt into the keyboard Immediately turn off the computer an...

Страница 141: ...b Make sure that the network configuration is appropriate Make sure that the user name or password is correct Modem Problems The modem does not work Make sure that the telephone line is properly connected Make sure that the COM port in the communication software is correctly set Turn off power management Power Management Problems The computer does not enter Sleep or Hibernation mode automatically ...

Страница 142: ...ure that the Hibernation function is specified for the sleep button You might be using a PC or other card that prevents the computer from entering Hibernation mode To enter the mode stop the communication program and then remove the card or stop the card Software Problems An application program does not work correctly Make sure that the software is correctly installed If an error message appears o...

Страница 143: ...r Indicator does not light green If you are using an external AC power make sure that the AC adapter is correctly and securely connected If so make sure that the electrical outlet works properly If you are using the battery power make sure that the battery is not discharged As a protection the system will not start up if the temperature is too high If this happens both the Power and Battery Charge...

Страница 144: ...omputer may be in an out of range situation Move your computer closer to the Access Point or another WLAN device it is associated with Check if there is high interference around the environment and solve the problem as described next Radio interference exists Move your computer away from the device causing the radio interference such as microwave oven and large metal objects Plug your computer int...

Страница 145: ... radio channel Your computer may be in an out of range situation Move your computer closer to the Access Point it is associated with Make sure that your computer is configured with the same security option encryption to the Access Point Use the Web Manager Telnet of the Access Point to check whether it is connected to the network Reconfigure and reset the Access Point I cannot access the network M...

Страница 146: ...ave performed everything as described above and still have the incorrect date and time every time you turn on the computer the RTC Real Time Clock battery is at the end of its life Call an authorized dealer to replace the RTC battery ...

Страница 147: ...cator if it flashes irregularly the program may be accessing data and preventing you from using the keyboard If you are sure the operation has stopped and you cannot use the restart function of the operating system reset the computer Reset the computer by any one of these methods Press Ctrl Alt Del on the keyboard If the above action does not work press and hold the power button for more than 5 se...

Страница 148: ......

Страница 149: ...nits optional 800 nits resistive multi touch with AG AR film option Controller UMA Intel HD 4000 graphics Audio Microphone Integrated Speaker Speaker 2 Keyboard Standard keys with numeric pad keys 12 function keys special Fn Function key and Windows keys with water proof membrane or backlight option Pointing device Glide touchpad with 2 buttons Storage device Hard disk drive SATA interface 2 5 inc...

Страница 150: ...4G LTE WWAN minicard external accessible SIM card slot CMOS Web CAM option CMOS 3M pixel Auto focus RFID Reader option Contactless UART supporting ISO14443A B and 15693 There is no smart card reader if your model has the RFID reader option Security Kensington lock TPM 1 2 Fingerprint scanner slide type Smart Card Reader Power AC adapter Universal AC adapter 90 W input 100 240 V output 19 V Battery...

Страница 151: ...statements and safety notices on your computer NOTE Marking labels located on the exterior of your computer indicate the regulations that your model complies with Please check the marking labels and refer to the corresponding statements in this appendix Some notices apply to specific models only ...

Страница 152: ... is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the ...

Страница 153: ...t pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe B prescrites dans le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada Safety Notices About the Battery Caution Texts Concerning Lithium Batteries DANISH ADVARSEL Lithiumbatteri Eksplosionsfare ved fejlagtig håndtering Udskiftning må kun ske med ba...

Страница 154: ...ohlenen gleich wertigen Typ Entsorgung gebrauchter Batterien nach Angaben des Herstellers FRENCH ATTENTION II y a danger d explosion s il y a remplacement incorrect de la batterie Remplacer uniquement avec une batterie du même type ou d un type équivalent recommandé par le constructeur Mettre au rebut les batteries usagées conformément aux instructions du fabricant Attention for USA Users The prod...

Страница 155: ...s inside Replace the unit if it is damaged or exposed to excess moisture About the Modem Caution Never install telephone wiring during a lightning storm Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations Never touch non insulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Use caution w...

Страница 156: ...B 6 Regulatory Information Caution for USA Users To reduce the risk of fire use only No 26 AWG or larger telecommunication line cord ...

Страница 157: ...he unit is transmitting or receiving Do not hold any component containing the radio such that the antenna is very close or touching any exposed parts of the body especially the face or eyes while transmitting Do not operate the radio or attempt to transmit data unless the antenna is connected if not the radio may be damaged This device is compliance with SAR for general population uncontrolled exp...

Страница 158: ... a minimum distance of 30 cm 12 inches or more from the body of all persons Please contact your professional installer VAR or antenna manufacturer for proper installation requirements Explosive Device Proximity Warning WARNING Do not operate a portable transmitter such as a wireless network device near unshielded blasting caps or in an explosive environment unless the device has been modified to b...

Страница 159: ...ived including interference that may cause undesired operation The FCC limits are designed to provide reasonable protection against harmful interference when the equipment is installed and used in accordance with the instruction manual and operated in a commercial environment However there is no guarantee that interference will not occur in a particular commercial installation or if operated in a ...

Страница 160: ...led outdoors is subject to licensing Pour empêcher que cet appareil cause du brouillage au service faisant l objet d une licence il doit être utilisé à l intérieur et devrait être placé loin des fenêtres afin de fournir un écran de blindage maximal Si le matériel ou son antenne d émission est installé à l extérieur il doit faire l objet d une licence European Union CE Marking and Compliance Notice...

Страница 161: ...1999 5 EC Swedish Denna produkt har tillverkats i enlighet med EG direktiv 1999 5 EC Local Restrictions of 802 11a g n Radio Usage CAUTION Due to the fact that the frequencies used by 802 11a g n wireless LAN devices may not yet be harmonized in all countries 802 11a g n products are designed for use only in specific countries or regions and is not allowed to be operated in countries or regions ot...

Страница 162: ... Radio France Departments in Which the Wireless LAN Module Can Be Used Indoors Only The wireless LAN module can currently be used indoors only in the following 38 departments of mainland France Please turn off your wireless LAN radio when operating the device in areas places other than the 38 departments listed 01 Ain Orientales 36 Indre 66 Pyrénées 02 Aisne 37 Indre et Loire 67 Bas Rhin 03 Allier...

Страница 163: ...e property with Ministry of Defense approval Turning Off the Wireless LAN Radio NOTE Turning the wireless LAN radio off is not the same as disabling the wireless LAN card It is not necessary to disable the card to meet the regulatory requirements While operating the computer in those French departments that do not allow use of the wireless LAN equipment the user of the equipment must turn off the ...

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