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If experiencing issues with your oven and isn’t operating correctly please
check the following pages for solutions to the problems. If none of the solutions
offered help solve the problem with your appliance then please contact our
call centre on [email protected].
DO NOT ATTEMPT TO REPAIR THE APPLIANCE YOURSELF.
FAQS
PROBLEM
POSSIBLE SOLUTION
THE OVEN WILL NOT
TURN ON.
Make sure the oven is plugged in.
FOODS ARE NOT
COMPLETELY COOKED.
Increase cooking temperature or time
FOODS ARE
OVERCOOKED OR
BURNED.
Decrease cooking temperature or time.
Make sure food items are not too large and are not
touching the heating elements.
FOODS ARE COOKED
UNEVENLY.
Make sure food items are not too closely packed
into a tray, rack, or other container.
WHITE SMOKE IS
COMING OUT OF
THE OVEN.
The oven may produce some white smoke when
you use it for the first time. This is normal.
Excess oil or fatty foods may produce white smoke.
Make sure the inside of the oven is cleaned properly
and not greasy.
DARK SMOKE IS
COMING OUT OF THE
OVEN.
Immediately turn all dials to
OFF
and unplug your
oven. Food is burning. Wait for smoke to clear
before opening the oven door.
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