P.9
Troubleshooting
Phenomenon
Possible Cause
Solution
Interior circuit error
Contact Customer Service & Repair Centre
Check if cookware is appropriate
Switch off the product, let it cool down, then turn on
again
Contact Customer Service & Repair Centre
Contact Customer Service & Repair Centre
Contact Customer Service & Repair Centre
Switch off the product, let it cool down, then turn on
again
Contact Customer Service & Repair Centre
No cookware detected or
incompatible cookware
detected
IGBT overheat
Over-voltage
Under-voltage
Top plate sensor
open/short circuit
IGBT sensor open/
short circuit
Top plate overheat
E0
E1
E2
E3
E4
E5
E6
E7
When you run into any problem operating this product, use the table below to troubleshoot the
problem. If problem persists, contact German Pool Customer Service & Repair Centre.
Power is connected
and main power
switch is turned
on, but the product
does not respond
when On/Off
button is pressed
Buzzer beeps
continuously and
cookware is not
heated
Product stops
heating in the
middle of normal
operation
Cookware cannot
heat consistently
•Is there a power outage
in your area?
•Is there a short circuit
in the power source of
your home?
•Is the power plug too
loose or not connected
well?
•Is the cookware not
suitable for induction
cooking?
•Is the cookware
positioned properly?
•Is the cookware empty
or cooking temperature
too high?
•Are the air inlet and
outlet being blocked?
•Is the room temperature
too high?
•Is cookware bottom not
flat?
•Try again after power supply resumes
•Find out the cause of short circuit and eliminate
it before switching on the product again
•Re-connect the plug or replace the power socket
•Use an appropriate cookware
•Position the cookware in the centre of cooktop
•Avoid operating product with an empty pan.
Let product cool down before switching it on again
•Remove obstruction from the vent. Let product
cool down and try again
•Try again after the room cools down
•Replace with a flat-bottomed cookware
WARNING!
•
The above table is strictly for user reference only.
•
Should there be any product malfunction or breakdown, to avoid safety hazards and damaging
the product, DO NOT repair it yourself. Contact German Pool Customer Service & Repair Centre
immediately.