13
Troubleshooting
The following information attempts to address the most probable
mechanical and user issues with the press. Most issues with heat
transfer presses are application related. That is, they have to do with
the results of a particular transfer application.
For technical support on problems having to do with the final results
of a particular transfer paper or media, please contact the supplier of that
transfer media. Generally, the machinery manufacturer is unable to support
the myriad of different transfer papers, inks and imprintable items on the
market from other resellers.
Q. The timer does not start when I close the heat platen, or the timer does
not reset when I open the press up.
A. There are several probable causes for this. The timer is activated by a
micro-tilt-sensor stuck to the pressure arm. First: When the head of
the machine is opened, the tilt sensor needs to be tilted slightly upward
to signal the controller to stop/reset. When the head of the machine is
closed, the timer sensor needs to be tilted downward (towards the
floor) to signal the controller to start counting. Second: Check the wire
connection from the tilt sensor into the control panel. The timer &
pressure signals go to a small black 6-pin connector on the top of the
circuit board in the control box. Check to make sure this is firmly
seated and plugged into the board.
Q. The control displays Err when it first comes on, and I can not set the
temperature or use the press.
A. The Err message will display if the heating signal from the platen has
been cut off, interrupted, or the heating sensor has failed. First check
the green heat connector that plugs into the digital control. This is
inside the top head. Open up the control box and unplug the green
connector at the top of the circuit board. This is the temperature sensor
wire. Remove the two wires from the green plug, cut & strip them for
fresh connections, and reconnect them to the green plug. DO NOT
SWITCH the leads - they must go to the same location on the green
plug. Make sure the wires can not be pulled out of the green plug and
then reconnect the green plug to the circuit board. Contact the factory
if the Err message continues.
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