ENGLISH
10
IV. Question & Answer
Question 1: How can I get the latest update or uninstall the software
？
？
？
？
Answer: You can download the new driver from our website.
1. Uninstall your old driver: Click [Start]
►
[All Programs]
►
[io Tablet]
►
[Uninstall].
2. Download the latest version of the driver from the download section and save it to your hard disk.
3. Unzip the file in a folder on your hard disk (with Windows built-in unzip utility or a program like
Winzip).
4. Double-click the Setup.exe in the folder where you unzipped the file.
Question 2: The tablet cannot work. What can I do?
Check if the following is okay.
1. Remove the tablet's USB plug from the computer.
2. Uninstall the tablet driver from the system.
3. Re-connect the tablet's USB to the computer.
3.1 Check whether the tablet's LED is on or not? If the LED is unlit, that means your tablet is at
fault.
3.2 Test your pen in the tablet working area, if it can work as a mouse, it means the hardware is
OK.
4. You can download the latest version of driver directly from our website www.geniusnet.com.
5. Setup the new version of the driver; and remember to restart your computer.
6. After you restart your computer, on the bottom right of the screen, you will find the tablet icon (
).
6.1 If you can't find the tablet icon (
) on the bottom right of the screen, it means the driver failed
to install, and there could be a compatibility issue.
6.2 Check [My Computer]
►
[Properties]
►
[Hardware]
►
[Device Manager], if you see an
exclamation mark, it means the installed driver of the tablet is incompatible with the Windows
system.
