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LIMITED WARRANTY
Gendron, Inc. warrants each “new” REGENCY POWER WHEELCHAIR sold to be free of
defects in material and workmanship. The following warranty applies to each of the major
modules from date of shipment from Gendron, Inc.:
(1) Joystick/Control Module .................................................... (6) Six-month warranty
(2) Motor/Brake/Drive Modules ............................................... (1) One-year warranty
(3) Seat, back, wheels, other components ............................. (1) One year warranty
(4) Battery Charger ................................................................. (1) One year warranty
(5) Frame ................................................................................ (3) Three-year warranty
Control modules, drive units, and battery chargers will be replaced if defective as major
service components. The customer will be billed for the replacement unit until the defective
unit is returned, at which time credit will be issued. Gendron will pay UPS ground service
only to ship the component to the customer. Misuse, negligence, or accident to the
Regency Power Wheelchair is not covered in this warranty. Repairs or alterations to the
Regency Power Wheelchair will not be covered under warranty unless they have been
authorized by Gendron, Inc. Gendron will not be responsible for any labor or material costs
resulting from unauthorized repairs. All unauthorized repairs, replacement parts, or
modifications may void all warranties.
This warranty gives you specific legal rights, and you may also have other rights, which
vary, from state to state. This warranty is in lieu of all other warranties, expressed or
implied, and is not assignable, nor transferable, by the purchaser.
Freight Damage -
The carrier who delivers merchandise to your door is responsible for
loss and damages. Acceptance of the shipment by you is acknowledgement that all
articles were in good condition and properly packed. Therefore, all claims for loss or
damage must be filed immediately with the freight carrier. Should you need assistance
with the claim, call our customer service department at 800-537-2521.
Shortages -
Check cartons carefully for shortages. Report shortages within 10 days after
order receipt.
Return Goods -
Within 30 days from date of purchase, returns will be subject to a 15%
handling and restocking charge plus any additional costs resulting from damage. After 30
days from date of purchase, Gendron, Inc. reserves the right to not accept returned goods
for any reason. If the goods are accepted, the amount of credit will be at the discretion of
Gendron, Inc. Returned goods must be in new condition.
Do not return merchandise without prior authorization. All correspondence relating to this
warranty must indicate Model Number and Serial Number and be shipped to:
Gendron, Inc.
520 W Mulberry St Suite 100
Bryan, Ohio 43506
