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Issue: Screen does not turn ON when key is turned to On
Troubleshooting Steps:
1. Ensure the Sapphire system is not going through a DC-DC converter as it could introduce
issues with isolated grounds.
2. Ensure the correct interface box is installed on the correct equipment.
3. If installation appears to be OK, note down the make, model, and serial number of the
equipment and then contact the support team.
Issue: Screen does not connect in
Troubleshooting Steps:
1. Ensure the antenna is connected to the MDM port rather than GPS.
2. On AF50 (AT&T) displays - contact the support desk for additional steps on how to check the
APN.
Issue: RFID Scanner was picking up cards and now it does not
Troubleshooting Steps:
1. If an RFID scanner was working and then it suddenly stops, complete a hard reboot by pressing
the UP, DOWN, and RED button simultaneously for 10 seconds.
Issue: Impact alarm keeps going off
Troubleshooting Steps:
1. Ensure the alarm or lockout level is not set too low.
2. Check the mounting of the interface box. Ensure is bolted to the chassis and not attached using
cable ties, double sided tape, or velcro.
Issue: Can be driven without logging in
Troubleshooting Steps:
1. Check what is on the screen right after the system boots up. If it is the “driver home” page, the
constant power is being cut when the key is Off and needs to be moved to a constant power
source.
2. Ensure the equipment is not bypassed at the equipment by checking the drive inhibit wires. It
should be connected to either the starter relay coil (internal combustion) or operator presence
switch (battery electric).
