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Fault Finding
Fault
Check
Possible Cause
Solution
No movement and no image
after power up
Power adapter
Faulty/wrong power supply
Replace power supply
There is an image but the
camera does not self-test
when powered up
Motor for any peculiar
sounds
Mechanical problem
Check nothing is stuck in the
PTZ preventing movement
PTZ swings/falls and settles
in a certain position
PTZ is mounted at an angle
Mount the PTZ so the dome
sits straight
Power Supply
Insufficient Power
Swap the power supply for
one that meets requirements
There is no image but the
camera does a self-test
when powered up
BNC Cable
BNC cable not connected
properly
Make sure all connections
are correct
There is an image and the
camera preforms a self-test,
but the camera no telemetry
control
RS485 Cable Connections
RS485 polarity connected
incorrectly (+ & -)
Make sure all connections
are correct
PTZ has encountered
an error
Power off and restart
RS485 Settings
Protocol, baud rate & ID not
configured correctly
PTZ controller protocol,
baud rate & ID must match
settings on the PTZ camera
Video image is foggy
PTZ is focused manually
Move the PTZ or call a preset
to return to auto-focus
Transparent lens cover
Lens cover is dirty
Clean lens cover