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Frequently Asked Questions
Can I share with family and friends?
Yes! You can share access to all Geeni devices— cameras,
plugs, bulbs, doorbells, etc.— with family & friends. In the
Geeni app, press the “Profile” button and click on “Device
Sharing” to give or revoke sharing permissions. In order to
share, the other user should have already downloaded the
Geeni app and registered an account.
Recording and microSD Card Usage:
Without a microSD card (optional, sold separately), the smart
Wi-Fi camera can show live camera video, save screenshots
or videos of the camera stream to your phone for later, and
record still snapshots of motion alerts when notifications are
turned on. Installing a microSD card will further enable video
recording and playback of motion alerts from your phone.
When the card is installed, the camera will continuously
record and play back video to your phone until the card is
full (up to 128GB supported). Video is encrypted and only
viewable through the Geeni app on your phone, so do not try
removing the microSD card to view video.
How Many Devices Can I Control?
Geeni app can control an unlimited amount of devices in an
unlimited amount of locations. Your router may have a limit of
how many devices can be connected to one router.
My Geeni device has a funny name. How do I rename it?
From your main device list, click on one of the devices you
want to rename, press the “•••” button on the top right for
advanced settings, and click Modify Device Name (or Modify
Group Name, if applicable). You’ll then be able to choose a
more familiar name.
How Much Video Can the Camera Record?
Depending on video quality, the camera will use around 1GB
of storage per day, so a 32GB card can provide weeks of
continuous video. As the card fills up, the oldest footage will
automatically be replaced by new video, so you don’t have to
ever worry about running out of storage space.
What’s the Wireless Range?
The range of your home Wi-Fi is heavily dependent on your
home router and the conditions of the room. Check with your
router specifications for exact range data.
If my Wi-Fi/Internet goes down, will Geeni still work?
Geeni products need to be connected to Wi-Fi in order to use
them remotely.
Questions. Troubleshooting. Notices
Troubleshooting
Reset the device
Cannot connect to your Wi-Fi network.
Make sure you entered the correct Wi-Fi password during the
Wi-Fi setup. Check whether there are any Internet connection
problems. If the Wi-Fi signal is too weak, reset your Wi-Fi
router and try again.
Take the reset pin and push it in. Wait for the indicator light to
start blinking to confirm that the camera has been reset.
System Requirements
Mobile device running iOS
®
9 or higher or Android™ 5.0 or
higher
Existing Wi-Fi Network
Technical Specifications
Camera: up to 1080p (1920 x 1080) at 15 frames/sec.
H.264 encoding
Field of View: 135° fixed
355° horizontal rotation, 70° vertical rotation
Audio: Internal Speaker and Microphone
Storage: supports up to 128GB microSD card (not included)
Wi-Fi not compatible with 5GHz Wi-Fi networks.